PayU Latam incident
Degradation with Payment PSE AND PSE AVANZA COLOMBIA
Resolved after 3 hours 21 minutes, affecting ACH-PSE and PSE AVANZA, on November 14, 2025.
Dear Customer, Since 17:26 GMT - 5. The incident has been resolved, PSE AND PSE AVANZA in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Nov 14, 2025, 09:34 PM UTC
Dear Customer Since 16:10 GMT - 5 we are having problems with PSE AND PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 15, 2025, 12:56 AM UTC
Dear Customer, Since 17:26 GMT - 5. The incident has been resolved, PSE AND PSE AVANZA in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.
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