PayU Latam incident

Degradation with Payment PSE AND PSE AVANZA COLOMBIA

PayU Latam experienced a minor incident on November 14, 2025 affecting ACH-PSE and PSE AVANZA, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started: Nov 14, 2025, 09:34 PM UTC
Resolved: Nov 15, 2025, 12:56 AM UTC
Duration: 3h 21m
Detected by Pingoru: Nov 14, 2025, 09:34 PM UTC

Affected components

ACH-PSEPSE AVANZA

Update timeline

investigating Nov 14, 2025, 09:34 PM UTC

Dear Customer Since 16:10 GMT - 5 we are having problems with PSE AND PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
resolved Nov 15, 2025, 12:56 AM UTC

Dear Customer, Since 17:26 GMT - 5. The incident has been resolved, PSE AND PSE AVANZA in COLOMBIA for the PAYU platform is operational and functional. Sincerely, PayU customer service.