Resolved after 3 days 2 hours, affecting Amex, on November 11, 2025.
Dear Customer, Since 01:22 GMT-5. the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Nov 11, 2025, 01:58 PM UTC
Dear Customer Since 02:06 GMT - we are having problems with AMEX in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 14, 2025, 04:17 PM UTC
Dear Customer, Since 01:22 GMT-5. the problem has been solved, AMEX in ARGENTINA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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