Resolved after 33 minutes, affecting ACH-PSE, on October 28, 2025.
Dear Customer, Since 09:02 GMT -5 . the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service. Estimado Cliente Desde las 09:02 GMT -5, el problema se ha solucionado. El sistema ACH-PSE en COLOMBIA para la plataforma PAYU GPO Latam funciona con normalidad. Se confirma la estabilidad de la red y se evidencia la normalidad de las transacciones. Cordialmente, Servicio al cliente PayU
Affected components
Update timeline
- investigating Oct 28, 2025, 01:47 PM UTC
Dear Customer Since 08:10 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado Cliente Desde las 08:10 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
- resolved Oct 28, 2025, 02:21 PM UTC
Dear Customer, Since 09:02 GMT -5 . the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service. Estimado Cliente Desde las 09:02 GMT -5, el problema se ha solucionado. El sistema ACH-PSE en COLOMBIA para la plataforma PAYU GPO Latam funciona con normalidad. Se confirma la estabilidad de la red y se evidencia la normalidad de las transacciones. Cordialmente, Servicio al cliente PayU
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