Resolved after 57 minutes, affecting PayU Payments API and PayU Web Checkout, on November 13, 2025.
Dear Customer, As part of the ongoing updates to our platform, scheduled maintenance today a degradation was observed on some networks since 13:42 UTC -5 until 14:33UTC -5 The incident has been resolved and processing is now normal.
Affected components
Update timeline
- investigating Nov 13, 2025, 06:52 PM UTC
Dear Customer Since 13:42 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 13, 2025, 07:49 PM UTC
Dear Customer, As part of the ongoing updates to our platform, scheduled maintenance today a degradation was observed on some networks since 13:42 UTC -5 until 14:33UTC -5 The incident has been resolved and processing is now normal.
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