PayU Latam incident

Incident with Payment PROCESOS MC PE

Resolved after 2 hours 22 minutes, affecting Izipay (Procesos MC) Amex and Izipay (Procesos MC) Visa, on October 31, 2025.

resolved Oct 31, 2025, 02:27 AM UTC

Dear Customer, Since 17:20 hs. GMT - 5 the problem has been solved,PROCESOS MC in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

Started
Oct 31, 2025, 12:05 AM UTC
Resolved
Oct 31, 2025, 02:27 AM UTC
Duration
2h 22m
Detected by Pingoru
Oct 31, 2025, 12:05 AM UTC

Affected components

Izipay (Procesos MC) AmexIzipay (Procesos MC) Visa

Update timeline

  1. investigating Oct 31, 2025, 12:05 AM UTC

    Dear Customer Since 18:20 GMT - 5 we are experiencing problems with PROCESOS MC in PERU for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

  2. resolved Oct 31, 2025, 02:27 AM UTC

    Dear Customer, Since 17:20 hs. GMT - 5 the problem has been solved,PROCESOS MC in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.

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