Resolved after 1 hour 6 minutes, affecting Fiserv Mastercard and Fiserv Visa, on November 8, 2025.
Dear Customer, Since 14:07hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Affected components
Update timeline
- investigating Nov 08, 2025, 07:03 PM UTC
Dear Customer Since 13:30 GMT -5 we are having problems with FISERV in Mexico for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
- resolved Nov 08, 2025, 08:09 PM UTC
Dear Customer, Since 14:07hs. the problem has been solved, FISERV in Mexico for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
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