What is Paytronix's uptime?

Over the last 90 days, Paytronix reported 98.58% uptime on its official status page. That figure is calculated from the public incident timeline at https://hospitality.theaccessgroup-status.com/, each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Paytronix's uptime history rolling forward in real time.

Has Paytronix had outages in 2026?

Yes, Paytronix has had 36 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Paytronix outage?

The most recent Paytronix incident was "CRS Patch", which started on October 29, 2026 and was resolved on October 29, 2026. Pingoru captured this directly from https://hospitality.theaccessgroup-status.com/. See the full incident card above for affected components and the update timeline.

How often does Paytronix have outages?

Based on the last 90 days, Paytronix averages 12.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components: so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Paytronix's status page?

Paytronix's official status page is https://hospitality.theaccessgroup-status.com/. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on, so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Paytronix down right now?

Paytronix has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Paytronix reports a change. Current status is based on 31 tracked services.

How does Pingoru know if Paytronix is down?

We read https://hospitality.theaccessgroup-status.com/ directly, using Paytronix's own status page. If the vendor reports an incident, you see it within one check cycle, not after someone manually marks the page as down.

Where can I get notified when Paytronix has an outage?

Create a free Pingoru account and add Paytronix as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Paytronix's status page says the service is up, but I'm having issues. What's wrong?

Three common reasons: • A real Paytronix incident that hasn't been acknowledged on their public status page yet, vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers. These rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Paytronix issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Paytronix status?

We use Paytronix's own status page at https://hospitality.theaccessgroup-status.com/ and cross-reference their homepage (https://www.paytronix.com). Nothing is read in a way the vendor hasn't explicitly made public. We use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Degraded" mean?

Paytronix is reporting degraded performance. Services are up but slower than usual, or a subset of requests is failing.

Is Paytronix down?

Last checked 4m ago

Current status

Paytronix has degraded performance

2 active incidents: SHR – CCM – fully operational, Guestline – Extended Channels – fully operational

Get alerts when Paytronix breaks → View Paytronix outage history →

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Official status page: hospitality.theaccessgroup-status.com
Checked every 5 minutes
31 components tracked

Paytronix is reporting degraded performance right now (last checked 4m ago). Services are up but slower or partially failing.

Real-time Paytronix status, recent outages, and incident history: pulled directly from Paytronix's official status page at hospitality.theaccessgroup-status.com every 5 minutes. Pingoru tracks 31 Paytronix services and has captured 43 incidents in the last 90 days (98.58% uptime). Get email, Slack, Discord, or webhook alerts the moment Paytronix reports a new incident, free for 3 monitors, no credit card.

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Paytronix uptime 98.58% uptime · past 90 days

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Active incidents 2

SHR – CCM – fully operational

Ongoing ● 3d 10h

Started Oct 28, 2026, 03:40 PM UTC

Central Reservation System
Timeline · 5 updates
- investigating · Oct 28, 2026, 03:40 PM UTC
  
  CCM is currently offline Please be advised that CCM is currently offline Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will not be received through CCM while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We will update further upon further information.
- identified · Oct 29, 2026, 12:35 AM UTC
  
  CCM is currently offline Please be advised that CCM is currently offline Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will not be received through CCM while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We sincerely apologies for the disruption to the CCM Service; our teams are working hard to restore the connection. We will send an update every hour even if there is no change.
- identified · Oct 29, 2026, 09:30 AM UTC
  
  We are working hard to restore CCM, and we appreciate your patience. Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will not be received through CCM while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. We will update further upon further information.
- identified · Oct 29, 2026, 03:55 PM UTC
  
  Please be advised that CCM restoration is in progress Affected Service: CCM Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October will now begin to process. If you entered bookings manually into your PMS, as previously advised, this may create duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. Inventory updates have also started to sync automatically. This may also take some time to complete. Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. CCM is starting to come back online, and we will send a further update when it is fully available.
- monitoring · Oct 29, 2026, 08:00 PM UTC
  
  Please be advised that CCM is now fully operational Affected Service: CCM Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October have now been processed to the PMS. If you entered bookings manually, as previously advised, this may have created duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. If any bookings made through a channel connected to CCM have not processed into the PMS, please enter them manually. Record the OTA reference in the field within the booking page where it would normally feed into. Inventory updates synchronisation has been completed. We apologise for any inconvenience caused and thank you for your patience while the team resolved this issue.
Latest: Please be advised that CCM is now fully operational Affected Service: CCM Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UT…
Guestline – Extended Channels – fully operational

Ongoing ● 3d 17h

Started Oct 28, 2026, 09:00 AM UTC

Guestline Distribution (Roomlynx)
Timeline · 6 updates
- investigating · Oct 28, 2026, 09:00 AM UTC
  
  Please be advised that Extended Channels is temporarily unavailable for mapping / adding connections. Summary Extended Channels temporarily unavailable Affected Service: Guestline Distribution Extended Channels Recommended Action No action is required at this point in time, as the API services are fully operational and unaffected. This includes ARI bookings, and other services operating through our APIs. Bitte beachten Sie, dass „Extended Channels“ vorübergehend nicht für die Zuordnung bzw. das Hinzufügen von Verbindungen verfügbar ist. Zusammenfassung Extended Channels vorübergehend nicht verfügbar Betroffener Dienst: Guestline Distribution Extended Channels Empfohlene Maßnahme Derzeit sind keine Maßnahmen erforderlich, da die API-Dienste voll funktionsfähig und nicht betroffen sind. Dies gilt auch für ARI-Buchungen und andere Dienste, die über unsere APIs betrieben werden.
- investigating · Oct 28, 2026, 03:40 PM UTC
  
  Please be advised that Extended Channels is offline Affected Service: Guestline Distribution Extended Channels Recommended Action Online travel agency (OTA) reservations will not be received through the Extended Channels while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We will update further upon further information. Bitte beachten Sie, dass „Extended Channels“ derzeit nicht verfügbar ist. Betroffener Dienst: Guestline Distribution Extended Channels Empfohlene Maßnahme Buchungen über Online-Reisebüros (OTAs) werden über die erweiterten Kanäle nicht entgegengenommen, solange die Plattform offline ist. Während des Ausfalls empfehlen wir, sich direkt an die jeweiligen OTA-Plattformen zu wenden, um Buchungen einzusehen bzw. zu verwalten. Da die Verfügbarkeiten nicht zwischen den OTA-Plattformen synchronisiert werden, kann es zu Überbuchungen kommen. Wir werden weitere Informationen veröffentlichen, sobald diese vorliegen.
- identified · Oct 29, 2026, 12:45 AM UTC
  
  Please be advised that Extended Channels is offline Affected Service: Guestline Distribution Extended Channels Recommended Action Online travel agency (OTA) reservations will not be received through the Extended Channels while the platform is offline. During the outage, we advise working directly with the respective OTA platforms to view/manage bookings. There may be chances of overbooking as the inventory won't be synced across the OTA platforms. We sincerely apologies for the disruption to the Extended Channels; our teams are working hard to restore the connection. Bitte beachten Sie, dass „Extended Channels“ derzeit nicht verfügbar ist. Betroffener Dienst: Guestline Distribution Extended Channels Empfohlene Maßnahme Buchungen über Online-Reisebüros (OTAs) werden über die erweiterten Kanäle nicht entgegengenommen, solange die Plattform offline ist. Während des Ausfalls empfehlen wir, sich direkt an die jeweiligen OTA-Plattformen zu wenden, um Buchungen einzusehen bzw. zu verwalten. Da die Verfügbarkeiten nicht zwischen den OTA-Plattformen synchronisiert werden, kann es zu Überbuchungen kommen. Wir entschuldigen uns aufrichtig für die Störungen bei den Extended Channels; unsere Teams arbeiten mit Hochdruck daran, die Verbindung wiederherzustellen.
- identified · Oct 29, 2026, 09:40 AM UTC
  
  We are working hard to restore Extended Channels, and we appreciate your patience. Please see below for what to expect once Extended Channels is fully restored. Affected Service: Guestline Distribution Extended Channels What to expect when Extended Channels is fully restored Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October will begin processing into your PMS. Processing may take some time, so please be patient. If you entered bookings manually, as previously advised, this may have created duplicates. If it applies to you, please cancel the manually entered bookings. Inventory updates will sync automatically. This may also take some time to complete. Recommended action Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. We will update further upon further information. Wir arbeiten mit Hochdruck daran, „Extended Channels“ wiederherzustellen, und bedanken uns für Ihre Geduld. Nachstehend erfahren Sie, was Sie erwarten können, sobald „Extended Channels“ vollständig wiederhergestellt ist. Betroffener Service: Guestline Distribution Extended Channels Was Sie erwarten können, wenn „Extended Channels“ wieder vollständig verfügbar ist Alle neuen, geänderten oder stornierten Buchungen über Online-Reisebüros (OTAs), die seit dem 28. Oktober um 15:40 Uhr (UTC) vorgenommen wurden, werden nun in Ihr PMS übernommen. Die Verarbeitung kann einige Zeit in Anspruch nehmen, bitte haben Sie daher etwas Geduld. Falls Sie Buchungen, wie zuvor empfohlen, manuell eingegeben haben, sind möglicherweise Duplikate entstanden. Sollte dies bei Ihnen der Fall sein, stornieren Sie bitte die manuell eingegebenen Buchungen. Bestandsaktualisierungen werden automatisch synchronisiert. Auch dies kann einige Zeit in Anspruch nehmen. Empfohlene Maßnahme: Bitte führen Sie keine eigene Neusynchronisierung durch. Dies beschleunigt den Vorgang nicht, sondern vergrößert den Rückstand und führt zu weiteren Verzögerungen. Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wir werden Sie bei weiteren Informationen auf dem Laufenden halten.
- identified · Oct 29, 2026, 02:22 PM UTC
  
  Please be advised that Extended Channels restoration is in progress Affected Service: Guestline Distribution Extended Channels Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October will now begin processing to the PMS. If you entered bookings manually, as previously advised, this may create duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. Inventory updates have also started to sync automatically. This may also take some time to complete. Please do not carry out a re-sync yourself. This will not speed up the process. It will add to the backlog and cause longer delays. We apologise for any inconvenience. Extended Channels is starting to come back online, and we will send a further update when it is fully available. Bitte beachten Sie, dass die Wiederherstellung der „Extended Channels“ derzeit im Gange ist. Betroffener Service: Guestline Distribution Extended Channels Empfohlene Maßnahme Alle neuen, geänderten oder stornierten Buchungen über Online-Reisebüros (OTAs), die seit dem 28. Oktober um 15:40 Uhr (UTC) vorgenommen wurden, werden nun in Ihr PMS übernommen. Die Verarbeitung kann einige Zeit in Anspruch nehmen, bitte haben Sie daher etwas Geduld. Falls Sie Buchungen, wie zuvor empfohlen, manuell eingegeben haben, sind möglicherweise Duplikate entstanden. Sollte dies bei Ihnen der Fall sein, stornieren Sie bitte die manuell eingegebenen Buchungen. Bestandsaktualisierungen werden automatisch synchronisiert. Auch dies kann einige Zeit in Anspruch nehmen. Bitte führen Sie keine eigene Neusynchronisierung durch. Dies beschleunigt den Vorgang nicht, sondern vergrößert den Rückstau und führt zu längeren Verzögerungen. Wir entschuldigen uns für die Unannehmlichkeiten. „Extended Channels“ wird nach und nach wieder online geschaltet, und wir werden Sie erneut informieren, sobald der Dienst wieder vollständig verfügbar ist.
- monitoring · Oct 29, 2026, 06:03 PM UTC
  
  Please be advised that Extended Channels is now fully operational Affected Service: Guestline Distribution Extended Channels Recommended Action Any new, amended or cancelled online travel agency (OTA) bookings made since 3.40pm (UTC) on 28 October have now been processed to the PMS. If you entered bookings manually, as previously advised, this may have created duplicates. If it applies to you, please cancel the manually entered bookings. Processing may take some time, so please be patient. If any bookings made through a channel connected to Extended Channels have not processed into the PMS, please enter them manually. Record the OTA reference in the CRS Ref 1 field on the main tab of the booking. Inventory updates synchronisation has been completed. We apologise for any inconvenience caused and thank you for your patience while the team resolved this issue. Bitte beachten Sie, dass „Extended Channels“ nun voll funktionsfähig ist. Betroffener Service: Guestline Distribution Extended Channels Empfohlene Maßnahme Alle neuen, geänderten oder stornierten Buchungen über Online-Reisebüros (OTA), die seit dem 28. Oktober um 15:40 Uhr (UTC) vorgenommen wurden, sind nun im PMS verarbeitet worden. Falls Sie Buchungen wie zuvor empfohlen manuell eingegeben haben, kann es zu Doppelbuchungen gekommen sein. Sollte dies bei Ihnen der Fall sein, stornieren Sie bitte die manuell eingegebenen Buchungen. Die Verarbeitung kann einige Zeit in Anspruch nehmen, wir bitten daher um Geduld. Sollten Buchungen, die über einen mit „Extended Channels“ verbundenen Kanal getätigt wurden, noch nicht in das PMS übernommen worden sein, geben Sie diese bitte manuell ein. Tragen Sie die OTA-Referenz in das Feld „CRS Ref 1“ auf der Hauptregisterkarte der Buchung ein. Die Synchronisierungen zur Aktualisierung des Bestands sind abgeschlossen. Wir entschuldigen uns für etwaige Unannehmlichkeiten und bedanken uns für Ihre Geduld, während unser Team dieses Problem behoben hat.
Latest: Please be advised that Extended Channels is now fully operational Affected Service: Guestline Distribution Extended Channels Recommended Action Any new, amended or cancelled online…

Recent outages & incidents

Past 90 days

EPOS / Guestline Integration

Resolved 14h 20m

Started Oct 27, 2026, 07:15 PM UTC · Resolved Oct 28, 2026, 09:35 AM UTC

Access EPoS
Timeline · 2 updates
- investigating · Oct 27, 2026, 07:15 PM UTC
  
  Investigating: EPOS / Guestline Integration We are currently aware of an issue affecting the EPOS and Guestline integration for a small number of customers. Our technical teams have identified the problem and are actively working towards a resolution as a priority. While the impact is currently limited to a subset of customers, we understand the importance of this integration and are treating the issue with urgency. Our teams are monitoring the situation closely and working to restore normal service as quickly as possible for those affected. We will provide a further update as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.
- resolved · Oct 28, 2026, 09:35 AM UTC
  
  Resolved: EPOS / Guestline Integration We have identified the root cause of the issue affecting the EPOS and Guestline integration. A fix has now been successfully applied to all affected customers, and services should be operating as normal. Thank you for your patience while we investigated and resolved this issue. If you continue to experience any problems, please contact our Support Team.
Latest: Resolved: EPOS / Guestline Integration We have identified the root cause of the issue affecting the EPOS and Guestline integration. A fix has now been successfully applied to all a…
Access Identity Log-in Error

Resolved 5h 3m

Started Oct 27, 2026, 11:05 AM UTC · Resolved Oct 27, 2026, 04:08 PM UTC

Procure WizardWireless SocialTrailRotareadyAccess MaintainCPL LearningAccess PeopleAccess EPoSAccess Collins
Timeline · 4 updates
- investigating · Oct 27, 2026, 11:05 AM UTC
  
  Dear Customer, We want to inform you that some customers may currently be experiencing difficulties logging into or navigating Access Evo. Our team has identified this as a high-priority issue and is actively working to resolve it. At Access, we are dedicated to providing the best possible service and are putting in our utmost effort to address this incident promptly. We will provide our next update in 30 minutes or sooner if a resolution is reached. Please continue to monitor this page for further updates. Thank you for your understanding. Your Access Team
- monitoring · Oct 27, 2026, 11:40 AM UTC
  
  Dear Customer, We are aware of an issue affecting some customers who are connecting to Evo, including problems navigating within Evo and logging in. We apologise for the disruption this is causing. Some customers have recovered without any direct action from Access. For those still affected, our technical engineers are working on this as a priority, alongside our infrastructure teams. We know how important uninterrupted access is to your work. We will share further updates as soon as we have them. Thank you for your patience and understanding. Your Access Team
- monitoring · Oct 27, 2026, 12:39 PM UTC
  
  Dear Customer, We have an update on the issue affecting some customers connecting to Evo, including problems navigating within Evo and logging in. The customers we have confirmed as affected so far are using Fortinet firewalls. We believe this issue is linked to these firewalls. The firewall is not owned or managed by Access, so please liaise with Fortinet or your firewall vendor to apply a resolution. We apologise for the disruption and will continue to share further updates as soon as we have them. Thank you for your patience and understanding. Your Access Team
- resolved · Oct 27, 2026, 04:08 PM UTC
  
  Dear Customer, The issue affecting some customers connecting to Evo, including problems navigating within Evo and logging in, is now closed. If you are still having issues, we believe the issue is linked to customers using Fortinet firewalls. The firewall is not owned or managed by Access, so please liaise with Fortinet or your firewall vendor to apply a resolution. We apologise for the disruption this caused. Thank you for your patience and understanding. Your Access Team
Latest: Dear Customer, The issue affecting some customers connecting to Evo, including problems navigating within Evo and logging in, is now closed. If you are still having issues, we beli…
Digital Assistant Not Displaying in Rezlynx In-Product / Digitaler Assistent wird im Rezlynx-Produkt nicht angezeigt

Resolved 51m

Started Oct 23, 2026, 08:42 AM UTC · Resolved Oct 23, 2026, 09:33 AM UTC

Guestline PMS (Rezlynx)
Timeline · 2 updates
- identified · Oct 23, 2026, 08:42 AM UTC
  
  Summary We have been made aware of an issue affecting Intercom Messenger in Rezlynx in-product. This means Intercom Messenger is not displaying for users in Rezlynx at this time. Guestline HOME and Newbridge are not affected. Affected Service: Guestline Rezlynx (in-product Intercom Messenger) Recommended Action We are investigating the issue and working to restore Intercom Messenger as soon as possible. We will provide an update once we have more information.
- resolved · Oct 23, 2026, 09:33 AM UTC
  
  [Update] Summary The issue affecting Digital Assistant in Rezlynx in-product has been resolved. Digital Assistant is displaying for users in Rezlynx again. Affected Service Guestline Rezlynx (Digital Assistant in-product) Recommended Action No further action is required. We are continuing to monitor Digital Assistant in Rezlynx and will raise a new notice if the issue returns. [Update] Zusammenfassung Das Problem, das den Digital Assistant in Rezlynx im Produkt betraf, wurde behoben. Der Digital Assistant wird jetzt wieder für Benutzer in Rezlynx angezeigt. Betroffener Service Guestline Rezlynx (Digital Assistant im Produkt) Empfohlene Aktion Es sind keine weiteren Maßnahmen erforderlich. Wir überwachen weiterhin den Digital Assistant in Rezlynx und werden eine neue Mitteilung veröffentlichen, falls das Problem erneut auftritt.
Latest: [Update] Summary The issue affecting Digital Assistant in Rezlynx in-product has been resolved. Digital Assistant is displaying for users in Rezlynx again. Affected Service Guestli…
Maintain Service Issue - Third-Party Hosting Provider Incident

Resolved 7h 9m

Started Oct 23, 2026, 07:43 AM UTC · Resolved Oct 23, 2026, 02:52 PM UTC

Access Maintain
Timeline · 3 updates
- identified · Oct 23, 2026, 07:43 AM UTC
  
  Dear Customers, We are currently aware of an issue affecting Maintain access. Our investigation has determined that the issue originates with a third-party hosting provider, and the incident has been escalated to them as a Priority 1 incident. Their teams are actively investigating and working to restore normal service as quickly as possible. While this is an external infrastructure issue, we are closely monitoring the situation and remain in regular contact with the provider. We will share further updates as soon as additional information becomes available. We apologise for any inconvenience and thank you for your patience. Kind regards, Access Maintain Support Team
- monitoring · Oct 23, 2026, 08:27 AM UTC
  
  Dear Customers, We are pleased to confirm that the system is back up and working as expected. We will continue monitoring performance throughout the day, as well as liaise with the third party hosting provider to better understand the underlying issue. Please rest assured that we will continue providing meaningful updates. Thank you for your patience and understanding. Warm regards, Access Maintain Support Team
- resolved · Oct 23, 2026, 02:52 PM UTC
  
  Dear Customers, Upon monitoring, we are pleased to confirm there haven't been any further incidents, and that system performance is running as expected. We will continue working closely with our third party hosting provider to better understand what caused this mornings' incident, as well as identify any potential solution in preventing it from happening in the future. A full root cause analysis will be available upon individual request, once we manage to reach a conclusion with the hosting provider. We appreciate your continued trust and collaboration. Warm regards, Access Maintain Support Team
Latest: Dear Customers, Upon monitoring, we are pleased to confirm there haven't been any further incidents, and that system performance is running as expected. We will continue working cl…
Booking.com Service Degradation

Resolved 21h 30m

Started Oct 22, 2026, 10:55 AM UTC · Resolved Oct 23, 2026, 08:25 AM UTC

Guestline Distribution (Roomlynx)Central Reservation System
Timeline · 3 updates
- identified · Oct 22, 2026, 10:55 AM UTC
  
  Summary We have been made aware of a Booking.com issue effecting their Rates & Availability and Room Type and Rate Plan Management Endpoints. This means that Rate/Availability information is not being sent to Booking.com at this time. Affected Service: Guestline Rezlynx (PMS) & SHR CRS Recommended Action We are monitoring the issue and awaiting further updates from Booking.com.
- monitoring · Oct 22, 2026, 03:01 PM UTC
  
  **Update** Unfortunately, the issue with Booking.com is still on-going, and is now effecting the reservation delivery endpoint. This will mean that reservations may not have been delivered to the PMS. Summary We have been made aware of a Booking.com issue effecting their Rates/Inventory and Reservation Endpoints. This means that your Rates & Availability information is not being sent to Booking.com at this time, and reservations are failing to deliver to the PMS. Affected Service: Guestline Rezlynx (PMS) & SHR CRS Recommended Action We are monitoring the issue and awaiting further updates from Booking.com. Any Bookings received from Booking.com during this time should be manually input into your PMS. Important note for Rezlynx PMS Customers: Please make sure you include the Booking.com reference in the CRS1 field of the reservation within Rezlynx to avoid any duplications once the Booking.com services have been restored.
- resolved · Oct 23, 2026, 08:25 AM UTC
  
  Good morning, **Update** Booking.com have now confirmed that the outage has now been resolved and all reservations and ARI updates are being received successfully. Guestline have performed a full re-sync to Booking.com to ensure any previous failures will not have been sent. Summary We were made aware of a Booking.com issue effecting their Rates/Inventory and Reservation Endpoints yesterday. This meant that your Rates & Availability information was not being sent to Booking.com, and reservations were failing to deliver to the PMS. Affected Service: Guestline Rezlynx (PMS) & SHR CRS Recommended Action We can confirm that the issue has now been resolved. Any Bookings received from Booking.com that were not delivered during the outage should be manually input into your PMS. Important note for Rezlynx PMS Customers: Please make sure you include the Booking.com reference in the CRS1 field of the reservation within Rezlynx to avoid any duplications. Guten Morgen, **Update** Booking.com hat nun bestätigt, dass die Störung behoben wurde und alle Reservierungen sowie ARI-Aktualisierungen erfolgreich empfangen werden. Guestline hat eine vollständige Neusynchronisierung mit Booking.com durchgeführt, um sicherzustellen, dass etwaige frühere Fehler nicht übertragen wurden. Zusammenfassung Wir wurden gestern auf ein Problem bei Booking.com aufmerksam gemacht, das deren Endpunkte für Preise/Verfügbarkeit und Reservierungen betraf. Dies führte dazu, dass Ihre Preis- und Verfügbarkeitsinformationen nicht an Booking.com gesendet wurden und Reservierungen nicht an das PMS übermittelt wurden. Betroffene Dienste: Guestline Rezlynx (PMS) & SHR CRS Empfohlene Maßnahme Wir können bestätigen, dass das Problem nun behoben ist. Alle von Booking.com eingegangenen Buchungen, die während des Ausfalls nicht übermittelt wurden, sollten manuell in Ihr PMS eingegeben werden. Wichtiger Hinweis für Rezlynx-PMS-Kunden: Bitte stellen Sie sicher, dass Sie die Booking.com-Referenz in das Feld „CRS1“ der Reservierung in Rezlynx eintragen, um Doppelbuchungen zu vermeiden.
Latest: Good morning, **Update** Booking.com have now confirmed that the outage has now been resolved and all reservations and ARI updates are being received successfully. Guestline have p…

See the full Paytronix outage history

15 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Paytronix outage history →

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Incident record

Since April 2026 · StatusHub · 31 components checked every 5 minutes

20incidents recorded

20last 12 months

20last 90 days

2 daystypical duration, 12 months

The longest incident in the last year, Restored - Access Collins - Service degradation on October 16, 2026, ran for 11 days. 23 maintenance windows announced in the same period.

Most affected components, last 12 months

Access Collins5
Access EPoS4
Access Tonic3
Guestline Distribution (Roomlynx)3
Procure Wizard3

Latest incidents

SHR – CCM – fully operational October 28, 2026 · still open · degraded service
CCM is currently offline Please be advised that CCM is currently offline Affected Service: CCM Recommended Action Online travel agency (OTA) reservations will…
Guestline – Extended Channels – fully operational October 28, 2026 · still open · degraded service
Please be advised that Extended Channels is temporarily unavailable for mapping / adding connections. Summary Extended Channels temporarily unavailable…
EPOS / Guestline Integration October 27, 2026 · 14 hours · degraded service
Investigating: EPOS / Guestline Integration We are currently aware of an issue affecting the EPOS and Guestline integration for a small number of customers.…

Outage history

Past 90 days · 20 incidents View full outage history →

SHR – CCM – fully operational Ongoing

Started Oct 28, 2026, 03:40 PM UTC · ● 3d 10h
Guestline – Extended Channels – fully operational Ongoing

Started Oct 28, 2026, 09:00 AM UTC · ● 3d 17h
EPOS / Guestline Integration Resolved

Started Oct 27, 2026, 07:15 PM UTC · Resolved Oct 28, 2026, 09:35 AM UTC · 14h 20m
Access Identity Log-in Error Resolved

Started Oct 27, 2026, 11:05 AM UTC · Resolved Oct 27, 2026, 04:08 PM UTC · 5h 3m
Digital Assistant Not Displaying in Rezlynx In-Product / Digitaler Assistent wird im Rezlynx-Produkt nicht angezeigt Resolved

Started Oct 23, 2026, 08:42 AM UTC · Resolved Oct 23, 2026, 09:33 AM UTC · 51m
Maintain Service Issue - Third-Party Hosting Provider Incident Resolved

Started Oct 23, 2026, 07:43 AM UTC · Resolved Oct 23, 2026, 02:52 PM UTC · 7h 9m
Booking.com Service Degradation Resolved

Started Oct 22, 2026, 10:55 AM UTC · Resolved Oct 23, 2026, 08:25 AM UTC · 21h 30m
Temporary unavailability of some Access services (PHP) Resolved

Started Oct 22, 2026, 08:31 AM UTC · Resolved Oct 23, 2026, 12:10 PM UTC · 1d 3h