Paytronix Outage History

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Paytronix had 6 outages in the last 2 years totaling 78h 2m of downtime — averaging 0.2 incidents per month.

There were 6 Paytronix outages since October 7, 2026 totaling 78h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://hospitality.theaccessgroup-status.com/

Major October 20, 2026

Dishcult Outage

Detected by Pingoru
Oct 20, 2026, 08:56 AM UTC
Resolved
Oct 20, 2026, 10:44 AM UTC
Duration
1h 48m
Affected: ResDiary
Timeline · 5 updates
  1. investigating Oct 20, 2026, 08:56 AM UTC

    We are investigating an issue that is causing dishcult not to load for some venues.

  2. identified Oct 20, 2026, 09:20 AM UTC

    We've identified the cause of the issue and are implementing a fix to resolve the outage.

  3. monitoring Oct 20, 2026, 09:45 AM UTC

    We have implemented a fix and are monitoring to confirm that it will resolve the issue.

  4. monitoring Oct 20, 2026, 10:01 AM UTC

    Partially restored service, provider pages are now loading as expected and customers can book at the restaurant. Follow up fix for remaining dishcult pages will go live shortly.

  5. resolved Oct 20, 2026, 10:44 AM UTC

Read the full incident report →

Minor October 19, 2026

Rotaready - not able to sign off Rotas

Detected by Pingoru
Oct 19, 2026, 08:09 AM UTC
Resolved
Oct 19, 2026, 11:56 AM UTC
Duration
3h 47m
Affected: Rotaready
Timeline · 3 updates
  1. investigating Oct 19, 2026, 08:09 AM UTC

    We are aware of an issue that is impacting the sign off of Rotas. Customers are signing off rotas and the rota is not showing as signed off. This is being treated as a high priority by our technical team.

  2. identified Oct 19, 2026, 09:04 AM UTC

    Our technical team have found the issue and a fix has been applied and rota events are being updated. We expect the backlog of sign offs to be processed in the next 30 minutes.

  3. resolved Oct 19, 2026, 11:56 AM UTC

    Rota sign of backlog has now completed and customers sign offs will now show.

Read the full incident report →

Minor October 15, 2026

**Resolved** Booking.com Reservation API Outage

Detected by Pingoru
Oct 15, 2026, 11:25 AM UTC
Resolved
Oct 16, 2026, 08:30 AM UTC
Duration
21h 5m
Affected: Guestline Distribution (Roomlynx)
Timeline · 2 updates
  1. monitoring Oct 15, 2026, 11:25 AM UTC

    We have been made aware by Booking.com that they are currently experience an issue with their Reservation API. This may mean some reservations have not yet been recieved by Distribution Hub and the PMS. Summary Booking.com Reservation API Outage Affected Service: Guestline Distribution Recommended Action No action is required at this point in time, as Booking.com have stated they have put a global hold in place to ensure reservations do not time out during this outage.

  2. resolved Oct 16, 2026, 08:30 AM UTC

    **Resolved** We were made aware by Booking.com that they were experiencing an issue with their Reservation API yesterday from around 1pm until 9pm. This may mean some reservations were not received by the Distribution Hub and the PMS. Summary Booking.com Reservation API Outage Affected Service: Guestline Distribution Recommended Action Booking.com has advised that a global hold was implemented during the outage to prevent reservations from timing out. As a precaution, we recommend reviewing all reservations received via Booking.com during the affected period and confirming that they have been successfully created in the PMS. If any reservations are missing, please create them manually within the PMS and ensure the Booking.com CRS reference is entered into the CRS1 field on the reservation record.

Read the full incident report →

Minor October 8, 2026

Resolved - Access Collins - issues with saving changes

Detected by Pingoru
Oct 08, 2026, 12:07 PM UTC
Resolved
Oct 08, 2026, 02:11 PM UTC
Duration
2h 4m
Affected: Access Collins
Timeline · 2 updates
  1. investigating Oct 08, 2026, 12:07 PM UTC

    We are currently investigating an issue affecting the Save functionality in our production environment. Some customers may experience difficulties when attempting to save changes. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We apologize for any inconvenience and will provide further updates as more information becomes available.

  2. resolved Oct 08, 2026, 02:11 PM UTC

    We investigated an issue affecting the Save functionality in production. The issue has now been resolved and normal functionality is restored.

Read the full incident report →