Paytronix incident

Restored - Access Collins - Service degradation

Major Ongoing View vendor source →

Paytronix is currently experiencing a major incident affecting Access Collins, which began 4d ago. The vendor's full update timeline is below.

Started
Oct 16, 2026, 04:04 PM UTC
Resolved
Ongoing
Duration
● 3d 13h
Detected by Pingoru
Oct 16, 2026, 04:04 PM UTC

Affected components

Access Collins

Update timeline

  1. investigating Oct 16, 2026, 04:04 PM UTC

    We are currently experiencing an issue with Collins. Users may see no bookings displayed, and the application may be slow to load or not load at all. A P1 incident has been raised and the relevant teams are actively investigating. We will provide further updates as more information becomes available.

  2. monitoring Oct 16, 2026, 04:19 PM UTC

    Collins experienced an issue where bookings were not displaying and the service was slow/unavailable. Service is restored and being monitored. Root cause remains under investigation.