Ongoing since 10:55 AM UTC, affecting Guestline Distribution (Roomlynx) and Central Reservation System.
**Update** Unfortunately, the issue with Booking.com is still on-going, and is now effecting the reservation delivery endpoint. This will mean that reservations may not have been delivered to the PMS. Summary We have been made aware of a Booking.com issue effecting their Rates/Inventory and Reservation Endpoints. This means that your Rates & Availability information is not being sent to Booking.com at this time, and reservations are failing to deliver to the PMS. Affected Service: Guestline Rezlynx (PMS) & SHR CRS Recommended Action We are monitoring the issue and awaiting further updates from Booking.com. Any Bookings received from Booking.com during this time should be manually input into your PMS. Important note for Rezlynx PMS Customers: Please make sure you include the Booking.com reference in the CRS1 field of the reservation within Rezlynx to avoid any duplications once the Booking.com services have been restored.
Affected components
Update timeline
- identified Oct 22, 2026, 10:55 AM UTC
Summary We have been made aware of a Booking.com issue effecting their Rates & Availability and Room Type and Rate Plan Management Endpoints. This means that Rate/Availability information is not being sent to Booking.com at this time. Affected Service: Guestline Rezlynx (PMS) & SHR CRS Recommended Action We are monitoring the issue and awaiting further updates from Booking.com.
- monitoring Oct 22, 2026, 03:01 PM UTC
**Update** Unfortunately, the issue with Booking.com is still on-going, and is now effecting the reservation delivery endpoint. This will mean that reservations may not have been delivered to the PMS. Summary We have been made aware of a Booking.com issue effecting their Rates/Inventory and Reservation Endpoints. This means that your Rates & Availability information is not being sent to Booking.com at this time, and reservations are failing to deliver to the PMS. Affected Service: Guestline Rezlynx (PMS) & SHR CRS Recommended Action We are monitoring the issue and awaiting further updates from Booking.com. Any Bookings received from Booking.com during this time should be manually input into your PMS. Important note for Rezlynx PMS Customers: Please make sure you include the Booking.com reference in the CRS1 field of the reservation within Rezlynx to avoid any duplications once the Booking.com services have been restored.
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