Digital Assistant Not Displaying in Rezlynx In-Product / Digitaler Assistent wird im Rezlynx-Produkt nicht angezeigt

Update timeline

1. identified Oct 23, 2026, 08:42 AM UTC

   Summary We have been made aware of an issue affecting Intercom Messenger in Rezlynx in-product. This means Intercom Messenger is not displaying for users in Rezlynx at this time. Guestline HOME and Newbridge are not affected. Affected Service: Guestline Rezlynx (in-product Intercom Messenger) Recommended Action We are investigating the issue and working to restore Intercom Messenger as soon as possible. We will provide an update once we have more information.

2. resolved Oct 23, 2026, 09:33 AM UTC

   [Update] Summary The issue affecting Digital Assistant in Rezlynx in-product has been resolved. Digital Assistant is displaying for users in Rezlynx again. Affected Service Guestline Rezlynx (Digital Assistant in-product) Recommended Action No further action is required. We are continuing to monitor Digital Assistant in Rezlynx and will raise a new notice if the issue returns. [Update] Zusammenfassung Das Problem, das den Digital Assistant in Rezlynx im Produkt betraf, wurde behoben. Der Digital Assistant wird jetzt wieder für Benutzer in Rezlynx angezeigt. Betroffener Service Guestline Rezlynx (Digital Assistant im Produkt) Empfohlene Aktion Es sind keine weiteren Maßnahmen erforderlich. Wir überwachen weiterhin den Digital Assistant in Rezlynx und werden eine neue Mitteilung veröffentlichen, falls das Problem erneut auftritt.