Resolved after 14 hours 20 minutes, affecting Access EPoS, on October 27, 2026.
Resolved: EPOS / Guestline Integration We have identified the root cause of the issue affecting the EPOS and Guestline integration. A fix has now been successfully applied to all affected customers, and services should be operating as normal. Thank you for your patience while we investigated and resolved this issue. If you continue to experience any problems, please contact our Support Team.
Affected components
Update timeline
- investigating Oct 27, 2026, 07:15 PM UTC
Investigating: EPOS / Guestline Integration We are currently aware of an issue affecting the EPOS and Guestline integration for a small number of customers. Our technical teams have identified the problem and are actively working towards a resolution as a priority. While the impact is currently limited to a subset of customers, we understand the importance of this integration and are treating the issue with urgency. Our teams are monitoring the situation closely and working to restore normal service as quickly as possible for those affected. We will provide a further update as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.
- resolved Oct 28, 2026, 09:35 AM UTC
Resolved: EPOS / Guestline Integration We have identified the root cause of the issue affecting the EPOS and Guestline integration. A fix has now been successfully applied to all affected customers, and services should be operating as normal. Thank you for your patience while we investigated and resolved this issue. If you continue to experience any problems, please contact our Support Team.
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