Payrexx Outage History
Payrexx is up right nowPingoru has recorded 51 incidents for Payrexx: 19 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 75 of 720 (10%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 29 of 720 (4%) |
| July 2026 | 3 | 63 of 744 (8%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 516 (1%) |
Incidents, newest first
Minor October 9, 2026 Email Delivery Switched to Backup Provider 3h 48m Payrexx Payment, Apply (signup.payrexx.com), Payment Adapters, Merchant Backend and 3 more
Started Oct 09, 2026, 05:02 PM UTC· resolved Oct 09, 2026, 08:51 PM UTC
- investigating Oct 09, 2026, 05:02 PM UTC
Since 17:25 CEST, emails sent by the Payrexx platform are not being delivered. This affects payment confirmations, login and two-factor emails, password resets and other notifications. Payments are processed normally. Only the related emails are affected. We have identified the cause and are rolling out a fix that routes emails through an alternative sending domain. We will post an update as soon as email delivery is restored.
- investigating Oct 09, 2026, 05:03 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2026, 05:07 PM UTC
Email delivery has been restored as of 19:01 CEST. All platform emails, including payment confirmations, login and two-factor emails and password resets, are being delivered again. Emails triggered between 17:25 and 19:01 CEST may not have been delivered. Payments made during this time were processed normally and are visible in your Payrexx account. We have addressed the cause of the issue and are monitoring email delivery closely.
- resolved Oct 09, 2026, 08:51 PM UTC
This incident has been resolved. Between 17:25 and 19:01 CEST, emails sent by the Payrexx platform were not delivered. Payments were not affected. Email delivery has been working normally since 19:01 CEST, and we have taken measures to prevent this from happening again.
Notice July 21, 2026 Delay in Payrexx Pay CHF Payouts (20th & 21st July 2026) 18h 13m Payrexx Payment
Started Jul 21, 2026, 02:05 PM UTC· resolved Jul 22, 2026, 08:18 AM UTC
- investigating Jul 21, 2026, 02:05 PM UTC
We would like to inform you about a delay regarding Payrexx Pay CHF payouts from 20th and 21st July 2026. Due to recurring technical issues with the API and connectivity of our payout partner, payouts for these dates are currently delayed or processing slower than usual. Our payout partner's technical team is actively investigating the issue, and we are closely monitoring the situation. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
- resolved Jul 22, 2026, 08:18 AM UTC
This incident has been resolved.
Notice July 8, 2026 Payout Delay - Payouts of 7+8. July 2026 22h 26m Merchant Backend
Started Jul 08, 2026, 08:55 AM UTC· resolved Jul 09, 2026, 07:21 AM UTC
- investigating Jul 08, 2026, 08:55 AM UTC
We would like to inform you about a delay due to an error in the Payrexx Pay CHF payouts from yesterday, 7 July 2026. The error was caused by our payout partner. The technical team of our payout partner is currently investigating this incident.
- resolved Jul 09, 2026, 07:21 AM UTC
This incident has been resolved.
Notice July 2, 2026 TWINT Services are partially unavailable 22h 8m Payrexx Payment, Payment Adapters
Started Jul 02, 2026, 08:42 AM UTC· resolved Jul 03, 2026, 06:51 AM UTC
- investigating Jul 02, 2026, 08:42 AM UTC
Affected Components: All Swisscom Whitelabel Issuers (Issuer) Current Status: Investigating Status Update Incident: Investigating TWINT is still investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 25% Next information: 11:30 Incident Start Time 02/07/2026, 09:00 CEST | 02/07/2026, 07:00 UTC Incident Status Updated At 02/07/2026, 10:29 CEST | 02/07/2026, 08:29 UTC
- identified Jul 02, 2026, 12:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 02, 2026, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 03, 2026, 06:51 AM UTC
This incident has been resolved.
Notice June 10, 2026 Incorrect Payouts since Release of 02.06.2026 1d Merchant Backend
Started Jun 10, 2026, 07:51 AM UTC· resolved Jun 11, 2026, 08:39 AM UTC
- monitoring Jun 10, 2026, 07:51 AM UTC
Incorrect payouts have been generated since the release on June 2. Yesterday, a potential root cause was identified, and a fix was deployed. Some of today's payouts are still not correct. We are continuing our analysis and working on a full resolution.
- resolved Jun 11, 2026, 08:39 AM UTC
This incident has been resolved.
Major June 2, 2026 [Correction] Partial outage of the merchant API 3h 24m API
Started Jun 02, 2026, 01:39 PM UTC· resolved Jun 02, 2026, 05:03 PM UTC
- investigating Jun 02, 2026, 01:39 PM UTC
We have recently identified a partial outage affecting some API connections. Our development team is currently investigating the issue.
- resolved Jun 02, 2026, 05:03 PM UTC
This incident has been resolved.
Major June 2, 2026 Gateway Creation via API actually not possible 39m API
Started Jun 02, 2026, 07:54 AM UTC· resolved Jun 02, 2026, 08:33 AM UTC
- identified Jun 02, 2026, 07:54 AM UTC
It is currently not possible to create a gateway via the API; this is due to the short version v1/. It appears to work with v1.0. This affects implementations using the /v1/ (v1.0) API. The issue has been present since 5:27 am (following today's release). The error is identified, and we are currently implementing a fix.
- resolved Jun 02, 2026, 08:33 AM UTC
The fix has been successfully implemented, and payments via the API have been working normally again since 10:24.
Notice April 24, 2026 Problems with Payouts (CHF & USD) on Monday 20.4.2026 3d 2h
Started Apr 24, 2026, 10:28 AM UTC· resolved Apr 27, 2026, 01:14 PM UTC
- investigating Apr 24, 2026, 10:28 AM UTC
We would like to inform you that technical irregularities occurred during the payout runs on Monday, April 20th. As a result, some payouts in CHF and USD could not be successfully processed. We are currently in close contact with our payout partner to clarify the exact reasons for this delay and to ensure that the outstanding payments are processed as quickly as possible.
- resolved Apr 27, 2026, 01:14 PM UTC
This incident has been resolved.
Notice March 17, 2026 Degraded Performance: Issues with static asset delivery (CDN/WAF) 21h
Started Mar 17, 2026, 03:00 PM UTC· resolved Mar 18, 2026, 12:00 PM UTC
- resolved Mar 18, 2026, 01:43 PM UTC
Summary: Between March 17, 16:00 UTC and March 18, 12:00 UTC, we experienced intermittent issues where some static files (CSS, JavaScript, and images) failed to load via our CDN. Impact: This occurred specifically when a certain number of requests were made within a short period, triggering a WAF security challenge. For affected users, this led to rendering issues in the UI and prevented some payments from being completed. Resolution: We have adjusted the WAF challenge thresholds to correctly handle high-frequency requests for static assets. The service has been fully stable since 12:00 UTC. We apologize for the inconvenience.
Notice February 10, 2026 Webhooks for Plugin Integrations Not Working 1h 26m
Started Feb 10, 2026, 06:50 AM UTC· resolved Feb 10, 2026, 08:16 AM UTC
- investigating Feb 10, 2026, 06:50 AM UTC
We are currently investigating this issue.
- identified Feb 10, 2026, 06:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2026, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2026, 08:16 AM UTC
Merchants using just the plugin integrations (without custom webhooks) experienced delivery delays between 4:04 and 7:16 UTC. All pending webhooks have now been sent.
Notice February 7, 2026 Performance Degradation & API Timeouts 4h 50m
Started Feb 07, 2026, 06:00 PM UTC· resolved Feb 07, 2026, 10:50 PM UTC
- resolved Feb 09, 2026, 01:23 PM UTC
Incident Status: Resolved Message: Between 19:04 UTC and 22:50 UTC on Saturday, February 7th, 2026, our platform experienced intermittent performance issues and brief connectivity outages. Analysis: Our monitoring identified an unusually high volume of malicious traffic patterns (automated SQL injection attempts). While our security layers blocked these attempts, the massive surge in requests acted as a Distributed Denial of Service (DDoS), leading to temporary API timeouts for some users. Timeline (UTC): - 19:04 – 19:06: Service interruption (2 min) - 19:26 – 19:27: Brief outage (1 min) - 19:58 – 19:59: Brief outage (1 min) - 20:30 – 20:31: Brief outage (1 min) - 22:49 – 22:50: Final brief interruption (1 min) - 22:50: Mitigation complete; system stability fully restored. We have since updated our edge security filtering to handle similar traffic spikes in the future better.
Critical February 4, 2026 Payment platform temporarily unavailable - 04.02.2026 since 10:42 AM (UTC) 7m Payrexx Payment, Payment Adapters
Started Feb 04, 2026, 11:34 AM UTC· resolved Feb 04, 2026, 11:41 AM UTC
- identified Feb 04, 2026, 11:34 AM UTC
We are currently experiencing a temporary service interruption on the Payrexx platform due to a system update. Our IT team is actively working on resolving the issue as quickly as possible.
- resolved Feb 04, 2026, 11:41 AM UTC
The problem has been identified and resolved. The platform has been fully accessible again since 11:12 AM (UTC).
Notice January 27, 2026 Problem With Our Bank Reconciliation since Friday January 23rd. 4h 34m Merchant Backend
Started Jan 27, 2026, 06:31 AM UTC· resolved Jan 27, 2026, 11:06 AM UTC
- identified Jan 27, 2026, 06:31 AM UTC
We are currently experiencing technical difficulties affecting transactions since Friday, January 23rd. Payouts: Payments are currently delayed due to a system status error. Invoice Payments: Bank transfers (Payment method "Kauf auf Rechnung") received since Friday have not yet been posted to accounts. Our team is working on a fix. Your funds are safe, and all transactions will be processed automatically as soon as possible. No action is required on your part.
- resolved Jan 27, 2026, 11:06 AM UTC
This incident has been resolved.
Notice January 14, 2026 Cloudflare Incident - since 14.01.2026 / 11:40 UTC 3d 14h Payrexx Payment, POS Terminals (Card Readers)
Started Jan 14, 2026, 01:13 PM UTC· resolved Jan 18, 2026, 03:44 AM UTC
- identified Jan 14, 2026, 01:13 PM UTC
Cloudflare is currently experiencing an incident. They are already working on a resolution.
- resolved Jan 18, 2026, 09:28 PM UTC
This incident has been resolved.
Major December 23, 2025 Platform Partially Unavailable 26m Payrexx Payment, Apply (signup.payrexx.com), Payment Adapters, Servers and 5 more
Started Dec 23, 2025, 10:48 AM UTC· resolved Dec 23, 2025, 11:15 AM UTC
- investigating Dec 23, 2025, 10:48 AM UTC
Since approximately 11:30 CET we are partially not available. We are currently investigating this issue.
- resolved Dec 23, 2025, 11:15 AM UTC
The issues causing performance degradation and partial unavailability between 10:29 UTC and 11:04 UTC have been fully resolved.
Notice December 5, 2025 Cloudflare Service Issues 24m Support Platform (support.payrexx.com), Website (www.payrexx.com), POS Terminals (Card Readers)
Started Dec 05, 2025, 08:56 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC
- resolved Dec 05, 2025, 09:26 AM UTC
Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible on Dec. 05.12.2025 between 08:56 - 09:20 UTC. All services are actually up-to-date and back in operation.
Notice November 18, 2025 Cloudflare Incident - Still Ongoing 3h 20m POS Terminals (Card Readers)
Started Nov 18, 2025, 01:32 PM UTC· resolved Nov 18, 2025, 04:52 PM UTC
- identified Nov 18, 2025, 01:32 PM UTC
Due to a technical issue with the service provider Cloudflare, there are still problems with payments on POS. The issue persists and will be examined.
- resolved Nov 18, 2025, 04:52 PM UTC
Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible between 11:48 - 14:42 UTC. All services are actually up-to-date and back in operation.
Notice November 18, 2025 Cloudflare Incident 19m POS Terminals (Card Readers)
Started Nov 18, 2025, 11:59 AM UTC· resolved Nov 18, 2025, 12:18 PM UTC
- resolved Nov 18, 2025, 12:59 PM UTC
Due to a technical issue with the service provider Cloudflare, payments on POS devices were not possible between 11:59 - 12:18 UTC. All services are actually up-to-date and back in operation.
Critical November 5, 2025 POS Terminal (Card Readers) Connectivity Issues 2h 48m POS Terminals (Card Readers)
Started Nov 05, 2025, 12:13 PM UTC· resolved Nov 05, 2025, 03:02 PM UTC
- investigating Nov 05, 2025, 12:13 PM UTC
We are currently investigating reports of widespread connectivity issues affecting our POS terminal network. This may prevent terminals from connecting, syncing data, or processing transactions. Our engineering team is aware of the situation and is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.
- monitoring Nov 05, 2025, 12:46 PM UTC
A fix has been implemented and we are monitoring the results. A solution has been deployed to address the connectivity issues affecting POS terminals. We are currently observing network recovery and seeing positive results. Our team will continue to monitor the situation to ensure full service stability before this incident is marked as resolved.
- resolved Nov 05, 2025, 03:02 PM UTC
We have confirmed that the fix implemented has been successful, and all POS terminal services are now fully operational. Based on our transaction logs, the service disruption appears to have lasted from 2025-11-05 12:42:07 CET until 2025-11-05 13:07:28 CET. All systems have been stable since recovery. Our team will conduct a post-incident review to determine the root cause and implement measures to prevent a recurrence. If you continue to experience any connectivity issues, please try restarting your terminal. We sincerely apologize for the impact this disruption caused.
Notice October 14, 2025 Degraded Performance: External PSP Payments (Resolved) 59m Payment Adapters
Started Oct 14, 2025, 11:34 AM UTC· resolved Oct 14, 2025, 12:33 PM UTC
- resolved Oct 14, 2025, 01:00 PM UTC
Resolved: We experienced a period of degraded performance affecting our PSP Adapter (External) payments for Payrexx white-label platforms. Following a patch release, this component began failing to process payments correctly. The issue started at 11:34 UTC and was detected by our team after approximately 15 minutes. We immediately implemented and deployed a fix, which successfully restored full functionality by 12:33 UTC. All affected services are now operating normally. We apologize for the disruption and are conducting an internal review to prevent recurrence.
Notice October 8, 2025 Occasional Payment Issues 22m Payrexx Payment, Payment Adapters
Started Oct 08, 2025, 08:34 AM UTC· resolved Oct 08, 2025, 08:57 AM UTC
- investigating Oct 08, 2025, 08:34 AM UTC
We are currently experiencing occasional issues with payments. Our technical team has been informed and is already working on resolving the matter.
- identified Oct 08, 2025, 08:45 AM UTC
Our development team is currently working on implementing a fix to resolve the issue.
- resolved Oct 08, 2025, 08:57 AM UTC
The fix has been successfully deployed, and payment processing is back to normal.
Notice September 22, 2025 Issue with gateway payments beetween 14:15 - 14:55 CEST 15m Payrexx Payment, Payment Adapters
Started Sep 22, 2025, 12:40 PM UTC· resolved Sep 22, 2025, 12:56 PM UTC
- investigating Sep 22, 2025, 12:40 PM UTC
We are currently seeing problems with gateway payments. In some cases, payments via a gateway are not possible. Our team of specialists is already investigating the problem. As soon as we have more information and the issue has been resolved, we will inform you again.
- resolved Sep 22, 2025, 12:56 PM UTC
This incident has been resolved.
Notice August 28, 2025 Delay in CHF payouts on 27/08/2025 3h 6m Payrexx Payment
Started Aug 28, 2025, 09:39 AM UTC· resolved Aug 28, 2025, 12:46 PM UTC
- identified Aug 28, 2025, 09:39 AM UTC
We would like to inform you about a delay in the CHF payouts from yesterday, 27 August 2025. Some payouts could not be carried out as planned. The error was caused by our payout partner. There was an error during the execution of the payouts and the execution was cancelled. The technical team of our payout partner is currently investigating this incident. The affected payouts are expected to be resent today.
- resolved Aug 28, 2025, 12:46 PM UTC
This incident has been resolved.
Notice August 27, 2025 Apple pay payments temporarily not possible –
Started Aug 27, 2025, 08:00 AM UTC· resolved Aug 27, 2025, 08:00 AM UTC
- resolved Aug 28, 2025, 09:22 AM UTC
We would like to inform you that the outage affecting the Apple Pay payment method has been resolved. The fault occurred on 27 August, between 10 AM - 5:00 PM. Due to a technical error, Apple Pay payments via Payrexx Pay were temporarily not possible. Our technical team identified the problem and successfully resolved it with a hotfix on 27 August at PM 5:00. Apple Pay is since then available to you again without restrictions.
Notice August 19, 2025 Overload of our API infrastructure –
Started Aug 19, 2025, 01:00 PM UTC· resolved Aug 19, 2025, 01:00 PM UTC
- resolved Aug 20, 2025, 07:20 AM UTC
On 19/08/2025 between approx. 15:00 and 18:30 there was a critical overload of our API infrastructure, which led to considerable latency and partial outages for all customers. The services have been stable again since 19/08/2025 18:30.