Payrexx incident

Degraded Performance: External PSP Payments (Resolved)

Notice Resolved View vendor source →

Payrexx experienced a notice incident on October 14, 2025 affecting Payment Adapters, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 01:00 PM UTC
Resolved
Oct 14, 2025, 01:00 PM UTC
Duration
—
Detected by Pingoru
Oct 14, 2025, 01:00 PM UTC

Affected components

Payment Adapters

Update timeline

  1. resolved Oct 14, 2025, 01:00 PM UTC

    Resolved: We experienced a period of degraded performance affecting our PSP Adapter (External) payments for Payrexx white-label platforms. Following a patch release, this component began failing to process payments correctly. The issue started at 11:34 UTC and was detected by our team after approximately 15 minutes. We immediately implemented and deployed a fix, which successfully restored full functionality by 12:33 UTC. All affected services are now operating normally. We apologize for the disruption and are conducting an internal review to prevent recurrence.