Payrexx incident
Degraded Performance: External PSP Payments (Resolved)
Resolved after 59 minutes, affecting Payment Adapters, on October 14, 2025.
Resolved: We experienced a period of degraded performance affecting our PSP Adapter (External) payments for Payrexx white-label platforms. Following a patch release, this component began failing to process payments correctly. The issue started at 11:34 UTC and was detected by our team after approximately 15 minutes. We immediately implemented and deployed a fix, which successfully restored full functionality by 12:33 UTC. All affected services are now operating normally. We apologize for the disruption and are conducting an internal review to prevent recurrence.
Affected components
Update timeline
- resolved Oct 14, 2025, 01:00 PM UTC
Resolved: We experienced a period of degraded performance affecting our PSP Adapter (External) payments for Payrexx white-label platforms. Following a patch release, this component began failing to process payments correctly. The issue started at 11:34 UTC and was detected by our team after approximately 15 minutes. We immediately implemented and deployed a fix, which successfully restored full functionality by 12:33 UTC. All affected services are now operating normally. We apologize for the disruption and are conducting an internal review to prevent recurrence.
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