Payrexx Outage History

Payrexx is up right now

Payrexx had 48 outages in the last 2 years totaling 87h 53m of downtime — averaging 2 incidents per month.

There were 48 Payrexx outages since May 28, 2024 totaling 87h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payrexx.com

Notice April 1, 2025

Payments with Payrexx Pay Plus

Detected by Pingoru
Apr 01, 2025, 07:02 AM UTC
Resolved
Apr 01, 2025, 07:32 AM UTC
Duration
29m
Affected: Payrexx Payment
Timeline · 3 updates
  1. investigating Apr 01, 2025, 07:02 AM UTC

    Due to today's release, some merchants are currently still experiencing a problem with payments via the payment provider Payrexx Pay Plus. We will inform you as soon as the problem has been fixed.

  2. identified Apr 01, 2025, 07:23 AM UTC

    We have identified the error. It affects some payments with the Apple Pay payment method in Payrexx Pay Plus. A fix is currently being developed.

  3. resolved Apr 01, 2025, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2025

Login and Sign Up Problem

Detected by Pingoru
Apr 01, 2025, 06:15 AM UTC
Resolved
Apr 01, 2025, 06:40 AM UTC
Duration
25m
Affected: Apply (signup.payrexx.com)
Timeline · 2 updates
  1. investigating Apr 01, 2025, 06:15 AM UTC

    Due to today's release, the login and signup page is currently not available. We are working hard to solve the problem and will provide an update as soon as the issue is resolved.

  2. resolved Apr 01, 2025, 06:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2025

Payout Delay of Payrexx Pay Payouts on 28th of February

Detected by Pingoru
Feb 28, 2025, 04:09 PM UTC
Resolved
Feb 28, 2025, 04:09 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 28, 2025, 04:09 PM UTC

    Due to a technical malfunction, Payrexx Pay payouts could not be processed for some merchants today. The problem has been resolved, and the delayed payouts will be paid out on Monday, 03.03.2025.

Read the full incident report →

Notice February 25, 2025

TWINT Services are partially unavailable

Detected by Pingoru
Feb 25, 2025, 07:14 AM UTC
Resolved
Feb 25, 2025, 09:39 AM UTC
Duration
2h 25m
Affected: Payrexx PaymentPayment Adapters
Timeline · 2 updates
  1. investigating Feb 25, 2025, 07:14 AM UTC

    The services of the payment provider Twint are currently partially unavailable. Twint is investigating the problem.

  2. resolved Feb 25, 2025, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 17, 2024

Gateway Problem

Detected by Pingoru
Dec 17, 2024, 08:54 AM UTC
Resolved
Dec 17, 2024, 09:12 AM UTC
Duration
17m
Affected: Payrexx PaymentPayment AdaptersAPI
Timeline · 2 updates
  1. investigating Dec 17, 2024, 08:54 AM UTC

    There is currently a forwarding problem at created Gateways. Our team of specialists is already investigating the problem.

  2. resolved Dec 17, 2024, 09:12 AM UTC

    This incident has been resolved by our team. The forwarding problem has existed since around 8:22 UTC.

Read the full incident report →

Notice December 17, 2024

TWINT Payments where partially unavailable - 17 Dec 2024

Detected by Pingoru
Dec 17, 2024, 08:35 AM UTC
Resolved
Dec 17, 2024, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 17, 2024, 08:35 AM UTC

    Affected Components TWINT Payments Current Status Resolved Status Update Incident: Resolved The issue was found by Twint and solved. The situation is stable and Twint is fully available again. Incident Start Time 17/12/2024, 08:46 CET | 17/12/2024, 07:46 UTC Incident End Time 17/12/2024, 09:12 CET | 17/12/2024, 08:12 UTC

Read the full incident report →

Notice December 13, 2024

Payment Problems with the Payrexx Platform

Detected by Pingoru
Dec 13, 2024, 03:35 PM UTC
Resolved
Dec 13, 2024, 03:36 PM UTC
Duration
53s
Affected: Payrexx PaymentPayment AdaptersAPI
Timeline · 2 updates
  1. investigating Dec 13, 2024, 03:35 PM UTC

    Since around 15:45 we have a problem with the API connection at merchant accounts. The payments are actually not working. Our team of specialists is already working hard to solve the problem.

  2. resolved Dec 13, 2024, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 3, 2024

Payrexx Currently Unavailable

Detected by Pingoru
Dec 03, 2024, 07:16 AM UTC
Resolved
Dec 03, 2024, 07:50 AM UTC
Duration
34m
Affected: Payrexx PaymentPayment AdaptersServersMerchant BackendAPIBackoffice Dashboard
Timeline · 3 updates
  1. investigating Dec 03, 2024, 07:16 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 03, 2024, 07:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2024, 07:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 4, 2024

Payment problems with the payment provider PostFinance Pay

Detected by Pingoru
Nov 04, 2024, 10:32 AM UTC
Resolved
Nov 05, 2024, 02:43 PM UTC
Duration
1d 4h
Affected: Payrexx PaymentPayment Adapters
Timeline · 2 updates
  1. investigating Nov 04, 2024, 10:32 AM UTC

    A technical error at the financial services provider PostFinance is still causing problems with PostFinance Twint payments and PostFinance Pay. PostFinance is current investigating the problem.

  2. resolved Nov 05, 2024, 02:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 1, 2024

Downtime PostFinance Pay and PostFinance Twint

Detected by Pingoru
Nov 01, 2024, 08:04 PM UTC
Resolved
Nov 01, 2024, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 01, 2024, 08:04 PM UTC

    A technical error at the financial services provider PostFinance caused problems with PostFinance Twint payments and PostFinance Pay on Friday afternoon until around 6 pm. This was due to a technical fault on the PostFinance Pay side. As of around 6 p.m., PostFinance announced that all systems were working again.

Read the full incident report →

Notice October 22, 2024

TWINT Services was partially unavailable

Detected by Pingoru
Oct 22, 2024, 01:33 PM UTC
Resolved
Oct 22, 2024, 01:33 PM UTC
Duration
—
Affected: Payrexx PaymentPayment Adapters
Timeline · 1 update
  1. resolved Oct 22, 2024, 01:33 PM UTC

    Affected Components Worldline (Acquirer) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and we are fully available again. Next steps: extra monitoring established and start of problem management TWINT was aware of technical issues with the following services and investigating the issue. Impact Services: P2M Impact TWINT overall ecosystem: 60% Incident Start Time 22/10/2024, 14:27 CEST | 22/10/2024, 12:27 UTC Incident End Time 22/10/2024, 14:45 CEST | 22/10/2024, 12:45 UTC

Read the full incident report →

Notice October 8, 2024

Payout Delay of Payrexx Pay Payouts on 7th of October

Detected by Pingoru
Oct 08, 2024, 08:57 AM UTC
Resolved
Oct 07, 2024, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2024, 08:57 AM UTC

    Due to a technical malfunction, Payrexx Pay payouts could not be processed for some merchants on Monday, 07.10.2024. The problem has been resolved and the delayed payouts will be paid out today, on Tuesday 8.10.2024. Merchants who have either activated daily payouts or have set the payout day to Monday are affected by the payout delay.

Read the full incident report →

Notice September 24, 2024

TWINT Services where partially unavailable - 24 Sep 2024; 11:45 CEST- 12:40 CEST

Detected by Pingoru
Sep 24, 2024, 11:27 AM UTC
Resolved
Sep 24, 2024, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 24, 2024, 11:27 AM UTC

    Affected Components SIX Account Gateway (Account Gateway) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and TWINT is fully available again. Next steps by TWINT: extra monitoring established and start of problem management Incident Start Time 24/09/2024, 11:45 CEST | 24/09/2024, 09:45 UTC Incident End Time 24/09/2024, 12:40 CEST | 24/09/2024, 10:40 UTC

Read the full incident report →

Notice August 29, 2024

TWINT Scheme Incidents - Resolved - TWINT Services are unavailable - 29 Aug 2024

Detected by Pingoru
Aug 29, 2024, 11:32 AM UTC
Resolved
Aug 29, 2024, 11:31 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 29, 2024, 11:32 AM UTC

    Affected Components TWINT (Acquirer), Worldline (Acquirer), TWINT (Issuer), UBS (Issuer), ZKB (Issuer), All Swisscom Whitelabel Issuers (Issuer) Current Status Resolved Status Update Incident: Resolved The issue was found and solved. Situation is stable and we are fully available again. Next steps: extra monitoring established and start of problem management Incident Start Time 29/08/2024, 12:11 CEST | 29/08/2024, 10:11 UTC Incident End Time 29/08/2024, 13:00 CEST | 29/08/2024, 11:00 UTC

Read the full incident report →

Notice August 28, 2024

TWINT Scheme Incidents - Investigating - TWINT Services are unavailable - 28 Aug 2024

Detected by Pingoru
Aug 28, 2024, 10:32 AM UTC
Resolved
Aug 28, 2024, 12:29 PM UTC
Duration
1h 57m
Affected: Payrexx PaymentPayment Adapters
Timeline · 2 updates
  1. investigating Aug 28, 2024, 10:32 AM UTC

    Affected Components TWINT (Acquirer), Worldline (Acquirer), All Swisscom Whitelabel Issuers (Issuer) Current Status Investigating Status Update Incident: Investigating Twint is aware of technical issues with the following services and investigating the issue. Impact Services: P2P, P2M, Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 100% Next information: 13:30 Incident Start Time 28/08/2024, 12:10 CEST | 28/08/2024, 10:10 UTC Incident Status Updated At 28/08/2024, 12:10 CEST | 28/08/2024, 10:10 UTC

  2. resolved Aug 28, 2024, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 23, 2024

TWINT Scheme Incidents - Investigating - TWINT Services are unavailable - 23 Aug 2024

Detected by Pingoru
Aug 23, 2024, 11:53 AM UTC
Resolved
Aug 23, 2024, 01:55 PM UTC
Duration
2h 2m
Affected: Payrexx PaymentPayment Adapters
Timeline · 2 updates
  1. investigating Aug 23, 2024, 11:53 AM UTC

    Affected Components All Swisscom Whitelabel Issuers (Issuer) Current Status Investigating Status Update Incident: Investigating We are still investigating the issue. Impact Services: P2M over Worldline Acquirer Impact TWINT overall ecosystem: < 50% Next information: 14:00 Incident Start Time 23/08/2024, 12:00 CEST | 23/08/2024, 10:00 UTC Incident Status Updated At 23/08/2024, 13:00 CEST | 23/08/2024, 11:00 UTC

  2. resolved Aug 23, 2024, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2024

Payrexx Direct: Apple Pay Not Processing

Detected by Pingoru
Jul 16, 2024, 10:03 AM UTC
Resolved
Jul 16, 2024, 10:57 AM UTC
Duration
54m
Timeline · 2 updates
  1. monitoring Jul 16, 2024, 10:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Jul 16, 2024, 10:57 AM UTC

    Apple Pay Payments were not available from 04:45 to 11:00 UTC.

Read the full incident report →

Notice July 16, 2024

TWINT POS Payments Not Processing

Detected by Pingoru
Jul 16, 2024, 08:02 AM UTC
Resolved
Jul 16, 2024, 08:06 AM UTC
Duration
3m
Affected: Payrexx Payment
Timeline · 2 updates
  1. monitoring Jul 16, 2024, 08:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Jul 16, 2024, 08:06 AM UTC

    This incident has been resolved. TWINT Pos Payments were not available from 04:45 to 07:30 UTC.

Read the full incident report →

Major July 2, 2024

Delays in Some Payouts

Detected by Pingoru
Jul 02, 2024, 07:17 AM UTC
Resolved
Jul 02, 2024, 11:44 AM UTC
Duration
4h 27m
Affected: Payrexx Payment
Timeline · 3 updates
  1. identified Jul 02, 2024, 07:17 AM UTC

    Payrexx Swiss Collecting is currently experiencing delays in payouts. We have identified the problem and are working to resolve it as quickly as possible.

  2. monitoring Jul 02, 2024, 09:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2024, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2024

Custom Domains Not Accessible

Detected by Pingoru
Jun 11, 2024, 06:55 AM UTC
Resolved
Jun 11, 2024, 08:36 AM UTC
Duration
1h 41m
Affected: ServersMerchant Backend
Timeline · 4 updates
  1. investigating Jun 11, 2024, 06:55 AM UTC

    We are currently investigating this issue. This is only impacting customers using the custom domain feature.

  2. identified Jun 11, 2024, 07:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 11, 2024, 07:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2024, 08:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2024

TWINT Scheme Incidents - Investigating - TWINT Services are partially unavailable - 03 Jun 2024

Detected by Pingoru
Jun 03, 2024, 12:31 PM UTC
Resolved
Jun 04, 2024, 06:34 AM UTC
Duration
18h 3m
Affected: Payrexx PaymentPayment Adapters
Timeline · 2 updates
  1. investigating Jun 03, 2024, 12:31 PM UTC

    Affected Components UBS (Issuer) Current Status Investigating Status Update Incident: Investigating We are still investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: unknown <20% Next information: 15:00 Incident Start Time 03/06/2024, 13:26 CEST | 03/06/2024, 11:26 UTC Incident Status Updated At 03/06/2024, 13:26 CEST | 03/06/2024, 11:26 UTC

  2. resolved Jun 04, 2024, 06:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2024

Delayed Processing of Purchase on Invoice (Bank transfer) Payments

Detected by Pingoru
May 28, 2024, 06:16 AM UTC
Resolved
May 29, 2024, 08:36 AM UTC
Duration
1d 2h
Affected: Payrexx Payment
Timeline · 3 updates
  1. investigating May 28, 2024, 06:16 AM UTC

    Purchase on invoice payments for invoices created from May 22, 2024, are currently being processed with delays. We are investigating this issue.

  2. identified May 28, 2024, 09:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 29, 2024, 08:36 AM UTC

    This incident has been resolved.

Read the full incident report →