Payrexx incident

TWINT Services are partially unavailable

Resolved after 22 hours 8 minutes, affecting Payrexx Payment and Payment Adapters, on July 2, 2026.

identified Jul 02, 2026, 02:54 PM UTC

We are continuing to work on a fix for this issue.

Started
Jul 02, 2026, 08:42 AM UTC
Resolved
Jul 03, 2026, 06:51 AM UTC
Duration
22h 8m
Detected by Pingoru
Jul 02, 2026, 08:42 AM UTC

Affected components

Payrexx PaymentPayment Adapters

Update timeline

  1. investigating Jul 02, 2026, 08:42 AM UTC

    Affected Components: All Swisscom Whitelabel Issuers (Issuer) Current Status: Investigating Status Update Incident: Investigating TWINT is still investigating the issue. Impact Services: P2P, P2M,Partner functions, Re-/Onboarding Impact TWINT overall ecosystem: 25% Next information: 11:30 Incident Start Time 02/07/2026, 09:00 CEST | 02/07/2026, 07:00 UTC Incident Status Updated At 02/07/2026, 10:29 CEST | 02/07/2026, 08:29 UTC

  2. identified Jul 02, 2026, 12:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 02, 2026, 02:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jul 03, 2026, 06:51 AM UTC

    This incident has been resolved.

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