PayFast Outage History
PayFast partial outage · 1 active incident View live status →Pingoru has recorded 55 incidents for PayFast: 52 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 25 of 720 (3%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 6 | 164 of 720 (23%) |
| July 2026 | 4 | 187 of 744 (25%) |
| August 2026 | 3 | 6 of 744 (1%) |
| September 2026 | 6 | 29 of 720 (4%) |
| October 2026 | 4 | 216 of 586 (37%) |
Incidents, newest first
Critical February 2, 2026 Telephonic calls 7h 45m Help Desk
Started Feb 02, 2026, 02:13 PM UTC· resolved Feb 02, 2026, 09:58 PM UTC
- identified Feb 02, 2026, 02:13 PM UTC
Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter. Please email [email protected] for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io
- monitoring Feb 02, 2026, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 09:58 PM UTC
This problem has been resolved.
Critical February 2, 2026 Bidvest Acquirer Outage 10h 20m Bidvest involved transactions
Started Feb 02, 2026, 02:09 PM UTC· resolved Feb 03, 2026, 12:29 AM UTC
- identified Feb 02, 2026, 02:09 PM UTC
A problem affecting Bidvest Acquiring merchants has been identified on Gateway. Teams are busy engaging with External partners on the matter.
- resolved Feb 03, 2026, 12:29 AM UTC
This problem has been resolved for Gateway Bidvest merchants.
Minor December 9, 2025 Developer Documents for Aggregation 4h 36m Aggregation Developer Documents
Started Dec 09, 2025, 08:45 AM UTC· resolved Dec 09, 2025, 01:21 PM UTC
- identified Dec 09, 2025, 10:07 AM UTC
A problem with the Aggregation Developer documents has been identified, the links are currently not loading. We are attending to the issue.
- resolved Dec 09, 2025, 01:21 PM UTC
This incident has been resolved.
Major December 5, 2025 Degraded 3D processing on Gateway earlier – 3D Secure
Started Dec 05, 2025, 10:57 AM UTC· resolved Dec 05, 2025, 10:57 AM UTC
- resolved Dec 05, 2025, 10:57 AM UTC
Between 10:48-11:10 this morning, users on the Gateway platform will have experienced 3D secure related problems for card processing. This was due to a global Cloudflare outage that resolved at 11:10. Processing for 3D has fully recovered.
Minor December 4, 2025 PayBill processing on Gateway 24m Gateway PayBill
Started Dec 04, 2025, 08:36 AM UTC· resolved Dec 04, 2025, 09:00 AM UTC
- identified Dec 04, 2025, 08:36 AM UTC
A problem with PayBill transactions on Gateway has been identified, this is having an impact on PayBill processing. Teams are urgently looking into the problem for resolution of the issue.
- resolved Dec 04, 2025, 09:00 AM UTC
This problem for PayBill on Gateway has been resolved.
Major November 28, 2025 FnB Payments 35m FNB, FNB, FNB involved transactions, FNB involved transactions
Started Nov 28, 2025, 12:37 PM UTC· resolved Nov 28, 2025, 01:13 PM UTC
- identified Nov 28, 2025, 12:46 PM UTC
We are seeing intermittent issues with FnB processing across both Aggregation and Gateway Platforms currently. We are in contact with External Partners on the matter.
- monitoring Nov 28, 2025, 12:53 PM UTC
We have noted a recovery for FNB card payments.
- resolved Nov 28, 2025, 01:13 PM UTC
This problem has been resolved for FnB payments.
Minor November 28, 2025 FnB payments 1h 15m FNB, FNB, FNB involved transactions, FNB involved transactions
Started Nov 28, 2025, 09:46 AM UTC· resolved Nov 28, 2025, 11:01 AM UTC
- identified Nov 28, 2025, 09:46 AM UTC
Note that we are seeing intermittent issues with FnB processing across both Aggregation and Gateway Platforms currently. We are in contact with External Partners on the matter.
- resolved Nov 28, 2025, 11:01 AM UTC
This problem for FnB payments on both the Aggregation and Gateway platforms has been resolved.
Minor November 28, 2025 Shopify integration on Gateway 1h 18m Gateway Shopify
Started Nov 28, 2025, 09:02 AM UTC· resolved Nov 28, 2025, 10:21 AM UTC
- identified Nov 28, 2025, 09:02 AM UTC
A problem affecting merchants with Shopify integrations into Gateway has been identified. The issue is being urgently looked into.
- resolved Nov 28, 2025, 10:21 AM UTC
This problem has been resolved for Shopify integarions on the Gateway platform.
Major November 27, 2025 Zapper payments 8h 25m Zapper, Zapper
Started Nov 27, 2025, 04:36 AM UTC· resolved Nov 27, 2025, 01:01 PM UTC
- identified Nov 27, 2025, 04:36 AM UTC
A problem with Zapper payments (QR codes) has been identified on both the Aggregation and Gateway systems. We are in contact with External Partners for resolution on their side.
- resolved Nov 27, 2025, 01:01 PM UTC
This problem for Zapper payments has been resolved on both the Aggregation and Gateway systems, with full functionality to QR code payments restored.
Minor November 7, 2025 SSL related disruption on Aggregation 46m Aggregation Callbacks/ITN, Aggregation Processing (non Payment method specific)
Started Nov 07, 2025, 06:00 AM UTC· resolved Nov 07, 2025, 06:47 AM UTC
- identified Nov 07, 2025, 06:00 AM UTC
Some merchants are experiencing problems related to SSL's on the Aggregtion Platform. For those impacted, the problem could arise in either payment processing or upon ITN validation, it will differ from merchant to merchant. We are engaging with the issue.
- resolved Nov 07, 2025, 06:47 AM UTC
This SSL related problem has been resolved on the Aggregation platform. Processing and ITN's are functioning normally again.
Critical November 6, 2025 Processing issues on Gateway 1h 40m Apple Pay, 3D Secure, Absa involved transactions, Mobicred and 25 more
Started Nov 06, 2025, 08:41 AM UTC· resolved Nov 06, 2025, 10:21 AM UTC
- identified Nov 06, 2025, 08:44 AM UTC
Processing via Gateway is currently down. We are urgently investigating the issue.
- monitoring Nov 06, 2025, 09:47 AM UTC
Gateway Processing has resumed, we continue to monitor for any problems.
- resolved Nov 06, 2025, 10:21 AM UTC
This problem affecting Gateway Processing has been resolved.
Major November 4, 2025 Nedbank processing issues on Gateway 31m Nedbank involved transactions
Started Nov 04, 2025, 09:02 PM UTC· resolved Nov 04, 2025, 09:34 PM UTC
- identified Nov 04, 2025, 09:02 PM UTC
A problem with card transactions for Nedbank merchants has been identified on Gateway. Teams are busy engaging with External partners on the matter.
- resolved Nov 04, 2025, 09:34 PM UTC
This problem affecting Nedbank merchants for card processing on Gateway has been resolved.
Notice November 4, 2025 Degradation on 3d Secure and also for Capitec Pay – 3D Secure, 3D Secure, Capitec Pay, Capitec Pay
Started Nov 04, 2025, 09:48 AM UTC· resolved Nov 04, 2025, 09:48 AM UTC
- resolved Nov 04, 2025, 09:48 AM UTC
There was an issue with Internet traffic across multiple payment methods earlier, this impact was felt externally across South Africa as well as our own systems between 11:04am and 11:17am. We have noted a complete recovery to all affected services.
Major November 3, 2025 Visa card transactions and 3D Secure 19m 3D Secure, 3D Secure
Started Nov 03, 2025, 10:20 AM UTC· resolved Nov 03, 2025, 10:40 AM UTC
- identified Nov 03, 2025, 10:27 AM UTC
A problem with card processing for Visa card holders (affecting multiple banks) has been identified during the 3D Secure leg of transactions on both Aggregation and Gateway. We are in contact with External Partners on the issue.
- identified Nov 03, 2025, 10:28 AM UTC
We are enaging with externals to resovle this problem
- resolved Nov 03, 2025, 10:40 AM UTC
This problem has resolved for Visa card holders.
Major October 30, 2025 Capitec Pay degradation 49m Capitec Pay
Started Oct 30, 2025, 10:40 AM UTC· resolved Oct 30, 2025, 11:30 AM UTC
- identified Oct 30, 2025, 10:40 AM UTC
A problem with Capitec Pay transactions has been identified on the Aggregation Platform, we are in contact with External Partners on the matter.
- resolved Oct 30, 2025, 11:30 AM UTC
This problem has been resolved with Capitec Pay transactions processing normally again.
Critical October 29, 2025 Processing and Merchant Portal login issues 2h 1m Absa Pay, Apple Pay, 3D Secure, Aggregation Button/Link payments and 40 more
Started Oct 29, 2025, 11:30 AM UTC· resolved Oct 29, 2025, 01:32 PM UTC
- identified Oct 29, 2025, 11:30 AM UTC
We are aware of the processing and login problems on Aggregation. Teams are investigating the matter.
- identified Oct 29, 2025, 01:13 PM UTC
The issue has been identified and a fix is currently being implemented. We will provide further updates as soon as possible.
- resolved Oct 29, 2025, 01:32 PM UTC
Processing has been fully restored and the Merchant portal is available again.
Minor October 23, 2025 Card payments on Aggregation – Multi-Currency Pricing
Started Oct 23, 2025, 08:21 AM UTC· resolved Oct 23, 2025, 08:21 AM UTC
- resolved Oct 23, 2025, 08:21 AM UTC
Earlier this morning, some South African users will have seen their payment page be listed in a foreign currency when it should be showing a Rand amount on the Aggregation platform for card payments. This has been fixed.
Notice October 20, 2025 Merchant Portal login issue earlier. –
Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 07:00 AM UTC
- resolved Oct 20, 2025, 10:52 AM UTC
Merchants using the Aggregation platform encountered a problem accessing their Dashboards from just before 9am this morning till 11:30am. This was a result of a global AWS cloud related problem that has since been resolved by Amazon. This is being shared retroactively as the Status page itself was affected by this problem and not accesable at the time of the issue.
Minor April 29, 2025 NPO donation page under maintenance 359d 3h Aggregation Donation Page for NPO's
Started Apr 29, 2025, 09:58 AM UTC· resolved Apr 23, 2026, 01:07 PM UTC
- monitoring Apr 29, 2025, 09:58 AM UTC
The charity donation page has been disabled. Donations to NPO's are still available via the relevant merchant integrations.