- Detected by Pingoru
- Jun 15, 2026, 11:58 AM UTC
- Resolved
- Jun 15, 2026, 01:18 PM UTC
- Duration
- 1h 20m
Affected: Apple Pay3D SecureAbsa involved transactionsMobicredMomopayAmerican Express involved transactionsBidvest involved transactionsPayPalCapitec involved transactionsSamsung PayDiscovery involved transactionsScan to PayFNB involved transactionsStore Cards (RCS)Visa CheckoutInvestec involved transactionsZapperMulti-Currency PricingNedbank involved transactionsGoogle PayStandard Bank involved transactions
Timeline · 2 updates
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identified Jun 15, 2026, 11:58 AM UTC
A problem with processing via Gateway platform has been identified. Teams are urgently attending to the issue.
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resolved Jun 15, 2026, 01:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 07:30 AM UTC
- Resolved
- Jun 10, 2026, 08:31 AM UTC
- Duration
- 1h
Affected: Aggregation Immediate Payouts
Timeline · 2 updates
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identified Jun 10, 2026, 07:30 AM UTC
Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter. In the meantime, please go ahead with the normal payouts.
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resolved Jun 10, 2026, 08:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 07:16 AM UTC
- Resolved
- Jun 04, 2026, 09:38 AM UTC
- Duration
- 2h 21m
Affected: MobicredMobicred
Timeline · 2 updates
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identified Jun 04, 2026, 07:16 AM UTC
Mobicred is currently experiencing processing problems on both the Aggregation and Gateway Platforms. We are in contact with External Partners on the matter.
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resolved Jun 04, 2026, 09:38 AM UTC
This problem has been resolved. Mobicred transactions are completing again on both the Aggregation and Gateway platforms.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 09:26 AM UTC
- Resolved
- May 15, 2026, 09:42 AM UTC
- Duration
- 15m
Affected: Capitec PayCapitec Pay
Timeline · 2 updates
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identified May 15, 2026, 09:26 AM UTC
A problem with Capitec Pay transactions on both the Aggregation and Gateway Platforms has been identified. We are in contact with External Partners on the problem.
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resolved May 15, 2026, 09:42 AM UTC
This problem affecting Capitec Pay transactions has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 11:54 AM UTC
- Resolved
- Apr 23, 2026, 01:05 PM UTC
- Duration
- 1h 11m
Affected: In-store paymentsIn-store payments
Timeline · 2 updates
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identified Apr 23, 2026, 11:54 AM UTC
An issue with Point-of-Sale (POS) transactions has been identified. Team are in contact with External Partners on the matter.
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resolved Apr 23, 2026, 01:05 PM UTC
This problem affecting POS transactions has been resolved with full functionality restored to the service on both the Aggregation and Gateway platforms.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 06:32 AM UTC
- Resolved
- Apr 19, 2026, 06:07 AM UTC
- Duration
- 23h 34m
Affected: Absa PayAbsa Pay
Timeline · 3 updates
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identified Apr 18, 2026, 06:32 AM UTC
A problem with Absa Pay transactions on the Aggregation and Gateway platforms has been identified. We are in contact with External Partners on the matter.
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monitoring Apr 18, 2026, 09:08 AM UTC
Absa Pay is currently disabled as the problem is being attended to.
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resolved Apr 19, 2026, 06:07 AM UTC
Absa Pay problems have been resolved on both the Aggregation and Gateway platforms.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 07:58 AM UTC
- Resolved
- Mar 31, 2026, 04:45 AM UTC
- Duration
- 3d 20h
Affected: General Information
Timeline · 2 updates
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identified Mar 27, 2026, 07:58 AM UTC
We’re aware of a fraudulent email currently being sent to consumers, requesting confirmation of card details and urging recipients to click a link. This email is not from Payfast. It is a phishing scam and should be deleted immediately. This matter has been escalated to our internal security teams and reported to the relevant authorities. To learn more about how to spot suspicious emails and keep your account safe, read this article: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams
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resolved Mar 31, 2026, 04:45 AM UTC
This post is being taken down. For more information on phishing, please visit: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 05:30 PM UTC
- Resolved
- Mar 20, 2026, 08:28 PM UTC
- Duration
- 2h 58m
Affected: Absa Pay3D SecureAbsa involved transactionsBidvest BankAggregation Card UpdatesCapitec PayAmerican Express involved transactionsFNBBidvest involved transactionsInvestecCapitec involved transactionsNedbankDiscovery involved transactionsStandard BankFNB involved transactionsTyme BankInvestec involved transactionsMulti-Currency PricingNedbank involved transactionsRecurring PaymentsStandard Bank involved transactions
Timeline · 2 updates
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identified Mar 20, 2026, 07:26 PM UTC
A problem with Aggregation processing has been identified. Buyers will experience intermittent issues with processing. Teams are urgently attending to the issue.
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resolved Mar 20, 2026, 08:28 PM UTC
This problem has been resolved for Aggregation processing. We are continuing to keep close eyes on the system.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 07:20 AM UTC
- Resolved
- Mar 17, 2026, 07:20 AM UTC
- Duration
- —
Affected: Nedbank involved transactionsNedbank involved transactions
Timeline · 1 update
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resolved Mar 17, 2026, 07:37 AM UTC
Between 08:35 and 09:17, Nedbank card issuers will have experienced problems completing card payments due to an external issue on the 3D Secure leg of transactions. Both our Aggregation and Gateway platform were impacted. This problem has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 07:57 PM UTC
- Resolved
- Feb 10, 2026, 08:15 PM UTC
- Duration
- 18m
Affected: 3D Secure
Timeline · 2 updates
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investigating Feb 10, 2026, 07:57 PM UTC
We are currenctly experiencing technical issues with upstream service providers. Issue is urgently being investigated
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resolved Feb 10, 2026, 08:15 PM UTC
Issue has been resolved and services restored.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 03:30 PM UTC
- Resolved
- Feb 02, 2026, 10:01 PM UTC
- Duration
- 6h 31m
Affected: Absa involved transactionsAggregation Card UpdatesAmerican Express involved transactionsBidvest involved transactionsCapitec involved transactionsDiscovery involved transactionsFNB involved transactionsInvestec involved transactionsMulti-Currency PricingNedbank involved transactionsRecurring PaymentsStandard Bank involved transactions
Timeline · 2 updates
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identified Feb 02, 2026, 03:30 PM UTC
We have identified an issue affecting card transactions on Aggregation. Teams are busy engaging with External partners on the matter.
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resolved Feb 02, 2026, 10:01 PM UTC
This problem has been resolved with full functionality returning to Card payments on Aggregation.
Read the full incident report →
Critical February 2, 2026 - Detected by Pingoru
- Feb 02, 2026, 02:13 PM UTC
- Resolved
- Feb 02, 2026, 09:58 PM UTC
- Duration
- 7h 45m
Affected: Help Desk
Timeline · 3 updates
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identified Feb 02, 2026, 02:13 PM UTC
Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter. Please email [email protected] for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io
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monitoring Feb 02, 2026, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 02, 2026, 09:58 PM UTC
This problem has been resolved.
Read the full incident report →
Critical February 2, 2026 - Detected by Pingoru
- Feb 02, 2026, 02:09 PM UTC
- Resolved
- Feb 03, 2026, 12:29 AM UTC
- Duration
- 10h 20m
Affected: Bidvest involved transactions
Timeline · 2 updates
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identified Feb 02, 2026, 02:09 PM UTC
A problem affecting Bidvest Acquiring merchants has been identified on Gateway. Teams are busy engaging with External partners on the matter.
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resolved Feb 03, 2026, 12:29 AM UTC
This problem has been resolved for Gateway Bidvest merchants.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 08:45 AM UTC
- Resolved
- Dec 09, 2025, 01:21 PM UTC
- Duration
- 4h 36m
Affected: Aggregation Developer Documents
Timeline · 2 updates
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identified Dec 09, 2025, 10:07 AM UTC
A problem with the Aggregation Developer documents has been identified, the links are currently not loading. We are attending to the issue.
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resolved Dec 09, 2025, 01:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 10:57 AM UTC
- Resolved
- Dec 05, 2025, 10:57 AM UTC
- Duration
- —
Affected: 3D Secure
Timeline · 1 update
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resolved Dec 05, 2025, 10:57 AM UTC
Between 10:48-11:10 this morning, users on the Gateway platform will have experienced 3D secure related problems for card processing. This was due to a global Cloudflare outage that resolved at 11:10. Processing for 3D has fully recovered.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2025, 08:36 AM UTC
- Resolved
- Dec 04, 2025, 09:00 AM UTC
- Duration
- 24m
Affected: Gateway PayBill
Timeline · 2 updates
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identified Dec 04, 2025, 08:36 AM UTC
A problem with PayBill transactions on Gateway has been identified, this is having an impact on PayBill processing. Teams are urgently looking into the problem for resolution of the issue.
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resolved Dec 04, 2025, 09:00 AM UTC
This problem for PayBill on Gateway has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 04:26 AM UTC
- Resolved
- Dec 02, 2025, 04:21 AM UTC
- Duration
- 23h 55m
Affected: FNBFNB
Timeline · 2 updates
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identified Dec 01, 2025, 04:26 AM UTC
Payments using FnB for both Aggregation Instant EFT and Gateway SiD are currently degraded. The payment method has been switched off for the moment.
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resolved Dec 02, 2025, 04:21 AM UTC
This problem has been resolved for FnB EFT payments.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 12:37 PM UTC
- Resolved
- Nov 28, 2025, 01:13 PM UTC
- Duration
- 35m
Affected: FNBFNBFNB involved transactionsFNB involved transactions
Timeline · 3 updates
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identified Nov 28, 2025, 12:46 PM UTC
We are seeing intermittent issues with FnB processing across both Aggregation and Gateway Platforms currently. We are in contact with External Partners on the matter.
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monitoring Nov 28, 2025, 12:53 PM UTC
We have noted a recovery for FNB card payments.
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resolved Nov 28, 2025, 01:13 PM UTC
This problem has been resolved for FnB payments.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 09:46 AM UTC
- Resolved
- Nov 28, 2025, 11:01 AM UTC
- Duration
- 1h 15m
Affected: FNBFNBFNB involved transactionsFNB involved transactions
Timeline · 2 updates
-
identified Nov 28, 2025, 09:46 AM UTC
Note that we are seeing intermittent issues with FnB processing across both Aggregation and Gateway Platforms currently. We are in contact with External Partners on the matter.
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resolved Nov 28, 2025, 11:01 AM UTC
This problem for FnB payments on both the Aggregation and Gateway platforms has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 28, 2025, 09:02 AM UTC
- Resolved
- Nov 28, 2025, 10:21 AM UTC
- Duration
- 1h 18m
Affected: Gateway Shopify
Timeline · 2 updates
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identified Nov 28, 2025, 09:02 AM UTC
A problem affecting merchants with Shopify integrations into Gateway has been identified. The issue is being urgently looked into.
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resolved Nov 28, 2025, 10:21 AM UTC
This problem has been resolved for Shopify integarions on the Gateway platform.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 04:36 AM UTC
- Resolved
- Nov 27, 2025, 01:01 PM UTC
- Duration
- 8h 25m
Affected: ZapperZapper
Timeline · 2 updates
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identified Nov 27, 2025, 04:36 AM UTC
A problem with Zapper payments (QR codes) has been identified on both the Aggregation and Gateway systems. We are in contact with External Partners for resolution on their side.
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resolved Nov 27, 2025, 01:01 PM UTC
This problem for Zapper payments has been resolved on both the Aggregation and Gateway systems, with full functionality to QR code payments restored.
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 06:00 AM UTC
- Resolved
- Nov 07, 2025, 06:47 AM UTC
- Duration
- 46m
Affected: Aggregation Callbacks/ITNAggregation Processing (non Payment method specific)
Timeline · 2 updates
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identified Nov 07, 2025, 06:00 AM UTC
Some merchants are experiencing problems related to SSL's on the Aggregtion Platform. For those impacted, the problem could arise in either payment processing or upon ITN validation, it will differ from merchant to merchant. We are engaging with the issue.
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resolved Nov 07, 2025, 06:47 AM UTC
This SSL related problem has been resolved on the Aggregation platform. Processing and ITN's are functioning normally again.
Read the full incident report →
Critical November 6, 2025 - Detected by Pingoru
- Nov 06, 2025, 08:41 AM UTC
- Resolved
- Nov 06, 2025, 10:21 AM UTC
- Duration
- 1h 40m
Affected: Apple Pay3D SecureAbsa involved transactionsMobicredMomopayAmerican Express involved transactionsBidvest involved transactionsPayPalGateway Core3Capitec involved transactionsSamsung PayGateway PayBatchDiscovery involved transactionsScan to PayFNB involved transactionsStore Cards (RCS)Gateway PayHostVisa CheckoutInvestec involved transactionsGateway PayWeb3ZapperGateway ShopifyNedbank involved transactionsGateway WooCommerceStandard Bank involved transactionsGateway email processingGateway MAPGateway PCS PayoutsGateway Reconciliation Reports
Timeline · 3 updates
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identified Nov 06, 2025, 08:44 AM UTC
Processing via Gateway is currently down. We are urgently investigating the issue.
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monitoring Nov 06, 2025, 09:47 AM UTC
Gateway Processing has resumed, we continue to monitor for any problems.
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resolved Nov 06, 2025, 10:21 AM UTC
This problem affecting Gateway Processing has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 09:02 PM UTC
- Resolved
- Nov 04, 2025, 09:34 PM UTC
- Duration
- 31m
Affected: Nedbank involved transactions
Timeline · 2 updates
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identified Nov 04, 2025, 09:02 PM UTC
A problem with card transactions for Nedbank merchants has been identified on Gateway. Teams are busy engaging with External partners on the matter.
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resolved Nov 04, 2025, 09:34 PM UTC
This problem affecting Nedbank merchants for card processing on Gateway has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 09:48 AM UTC
- Resolved
- Nov 04, 2025, 09:48 AM UTC
- Duration
- —
Affected: 3D Secure3D SecureCapitec PayCapitec Pay
Timeline · 1 update
-
resolved Nov 04, 2025, 09:48 AM UTC
There was an issue with Internet traffic across multiple payment methods earlier, this impact was felt externally across South Africa as well as our own systems between 11:04am and 11:17am. We have noted a complete recovery to all affected services.
Read the full incident report →
