Is Patients Know Best down?

Our hosting provider is experiencing issues. PKB UK services are currently partly unavailable.

The incident this morning was caused by an issue with an external provider, Google Cloud Platform (GCP), affecting its London region. UK production has been back up since 12:03. Our test environments are still in the process of recovering, and we’re continuing to monitor their status. We’ll provide a further update once the remaining environments are available.

The incident was caused by an issue with an external provider, Google Cloud Platform (GCP), affecting its London region. UK production has been back up since 12:03 and our test environments are also now running as normal. We will continue to monitor.

We are currently investigating an issue with processing new data into our FHIR store, which began at about 8:30. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications, allergies, test results & diagnoses added since 8:30 today will be delayed in showing in the UI. Our team is working to resolve this as soon as possible. We apologise for any inconvenience this has caused.

When performance issue identified We are currently experiencing an issue with performance on our system. Our team is working to resolve this as a priority and we will provide a further update when this is complete. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].

Data updates, additions, and deletions on our UK Production environment are currently experiencing processing delays of up to one hour. This issue affects Appointments, Conditions (diagnoses), Medications, and Test Results. Our team is working closely with our partner to resolve this as quickly as possible, and we will share further updates as soon as they are available.

Non-GP data updates, additions, and deletions on our UK Production environment are now flowing normally, and the backlog queue has been cleared. This issue affected Appointments, Conditions (diagnoses), Medications, and Test Results. Our team are still working to resolve queuing data coming directly from GP streams. We apologise for any inconvenience caused.

Email reminders for GP appointments received through the GP data feed have been temporarily switched off.

Performance: Since around 15:03, some users may be experiencing slower performance, while others may find the system is operating normally. We are investigating the cause and working to resolve the issue as soon as possible.

We identified that the performance issues encountered this afternoon were related to a recent update that enabled the visibility of FHIR test results in the UI. We have now rolled back this change on UK production whilst we address the underlying issues.