Patients Know Best Outage History

Started Oct 20, 2026, 06:50 AM UTC· resolved Oct 21, 2026, 09:11 AM UTC

1. investigating Oct 20, 2026, 06:50 AM UTC

   Our hosting provider is experiencing issues. PKB UK services are currently partly unavailable.

2. identified Oct 20, 2026, 01:25 PM UTC

   The incident this morning was caused by an issue with an external provider, Google Cloud Platform (GCP), affecting its London region. UK production has been back up since 12:03. Our test environments are still in the process of recovering, and we’re continuing to monitor their status. We’ll provide a further update once the remaining environments are available.

3. monitoring Oct 20, 2026, 03:03 PM UTC

   The incident was caused by an issue with an external provider, Google Cloud Platform (GCP), affecting its London region. UK production has been back up since 12:03 and our test environments are also now running as normal. We will continue to monitor.

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Started Oct 01, 2026, 01:32 PM UTC· resolved Oct 01, 2026, 03:05 PM UTC

1. investigating Oct 01, 2026, 01:32 PM UTC

   We are currently investigating an issue with processing new data into our FHIR store, which began at about 8:30. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications, allergies, test results & diagnoses added since 8:30 today will be delayed in showing in the UI. Our team is working to resolve this as soon as possible. We apologise for any inconvenience this has caused.

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Started Sep 22, 2026, 11:09 AM UTC· resolved Oct 15, 2026, 01:53 PM UTC

1. investigating Sep 22, 2026, 11:09 AM UTC

   When performance issue identified We are currently experiencing an issue with performance on our system. Our team is working to resolve this as a priority and we will provide a further update when this is complete. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].

2. identified Sep 22, 2026, 02:51 PM UTC

   Data updates, additions, and deletions on our UK Production environment are currently experiencing processing delays of up to one hour. This issue affects Appointments, Conditions (diagnoses), Medications, and Test Results. Our team is working closely with our partner to resolve this as quickly as possible, and we will share further updates as soon as they are available.

3. identified Sep 23, 2026, 08:52 AM UTC

   Non-GP data updates, additions, and deletions on our UK Production environment are now flowing normally, and the backlog queue has been cleared. This issue affected Appointments, Conditions (diagnoses), Medications, and Test Results. Our team are still working to resolve queuing data coming directly from GP streams. We apologise for any inconvenience caused.

4. identified Sep 30, 2026, 01:15 PM UTC

   Email reminders for GP appointments received through the GP data feed have been temporarily switched off.

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Started Aug 24, 2026, 03:02 PM UTC· resolved Aug 26, 2026, 03:15 PM UTC

1. identified Aug 24, 2026, 03:02 PM UTC

   Performance: Since around 15:03, some users may be experiencing slower performance, while others may find the system is operating normally. We are investigating the cause and working to resolve the issue as soon as possible.

2. monitoring Aug 24, 2026, 03:46 PM UTC

   We identified that the performance issues encountered this afternoon were related to a recent update that enabled the visibility of FHIR test results in the UI. We have now rolled back this change on UK production whilst we address the underlying issues.

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Started Jul 23, 2026, 03:36 AM UTC· resolved Jul 23, 2026, 07:30 AM UTC

1. investigating Jul 23, 2026, 03:36 AM UTC

   There is an ongoing issue with the Patient dashboard on UK production. Users may see an error message and not all notifications will load. This is being investigated.

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Started Jun 19, 2026, 08:05 AM UTC· resolved Jun 19, 2026, 08:31 AM UTC

1. monitoring Jun 19, 2026, 08:05 AM UTC

   We are aware of an issue with processing new data into our FHIR store, which began at 22:04 on Thursday 18th of June. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications & diagnoses added since 22:04 last night are currently being processed and will appear in the UI in approximately 30 minutes.

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Started May 14, 2026, 10:38 AM UTC· resolved May 15, 2026, 05:45 AM UTC

1. investigating May 14, 2026, 10:38 AM UTC

   We are currently experiencing an issue with performance on our QuestionnaireResponse endpoint and users may experience issues with advanced questionnaires. Our team is working to resolve this as a priority and we will provide a further update when this is complete. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].

2. identified May 14, 2026, 01:12 PM UTC

   Our team have now identified the cause of the issue and are working on releasing a fix as soon as possible. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at [email protected].

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