Patients Know Best incident
Delays in processing new medication, appointment, allergies, test results & diagnoses data
Resolved after 1 hour 32 minutes, affecting PKB Website and PKB Website (PKB Website — UK Production environment), on October 1, 2026.
We are currently investigating an issue with processing new data into our FHIR store, which began at about 8:30. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications, allergies, test results & diagnoses added since 8:30 today will be delayed in showing in the UI. Our team is working to resolve this as soon as possible. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Oct 01, 2026, 01:32 PM UTC
We are currently investigating an issue with processing new data into our FHIR store, which began at about 8:30. There is no downtime affecting PKB, and existing data can still be retrieved without issue, However, appointments, medications, allergies, test results & diagnoses added since 8:30 today will be delayed in showing in the UI. Our team is working to resolve this as soon as possible. We apologise for any inconvenience this has caused.
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