Passfort incident

Screening delayed in Moody's for Compliance (https://xus.maxsight.com/)

Passfort experienced a minor incident on June 23, 2026 affecting 🇺🇸 USA - xus.maxsight.com, lasting 53m. The incident has been resolved; the full update timeline is below.

Started: Jun 23, 2026, 08:59 AM UTC
Resolved: Jun 23, 2026, 09:52 AM UTC
Duration: 53m
Detected by Pingoru: Jun 23, 2026, 08:59 AM UTC

Affected components

🇺🇸 USA - xus.maxsight.com

Update timeline

investigating Jun 23, 2026, 08:59 AM UTC

We are currently experiencing a severe delay in screening inquiries returning results in Moody's for Compliance within the US environment. This is being investigated as an urgent priority by our engineers.
monitoring Jun 23, 2026, 09:40 AM UTC

Screening inquiries are now returning results at expected speeds. We are continuing to investigate the root-cause behind the original delays.
resolved Jun 23, 2026, 09:52 AM UTC

Screening inquiries are now returning results at the expected speeds. The issue was caused by a number of inquiries generating an error and continuously retrying. We will be working to improve the error handling and retry logic to prevent similar issues in the future.