Passfort experienced a minor incident on July 14, 2025 affecting 🇪🇺 EU - eu.maxsight.com and 🇦🇪 UAE - ae.maxsight.com and 1 more component, lasting 8d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2025, 09:50 AM UTC
We are currently experiencing issues with the Orbis data sync failing. Our engineers are working to resolve this as soon as possible.
- investigating Jul 14, 2025, 02:53 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 15, 2025, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2025, 02:07 PM UTC
This incident was resolved on Friday 18th July at 09:28 BST.
- postmortem Jul 28, 2025, 10:14 AM UTC
# Root Cause Analysis ## Impact Customers may have experienced delayed monitoring updates between the 15th of June up to the 17th of July using Orbis data in Maxsight. ## Root Cause This issue occurred when the job running the sync was being killed due to a lack of memory. This meant the sync failed to complete successfully. ## Resolution After investigation, we identified memory as the issue and increased the amount available to the sync job. ## Prevention Measures * Permanently increased the amount of memory assigned to the sync job and increased the top-level limit of memory it can request.