Passfort experienced a minor incident on July 23, 2025 affecting 🇪🇺 EU - eu.maxsight.com and 🇺🇸 USA - us.maxsight.com, lasting 19h 28m. The incident has been resolved; the full update timeline is below.
Affected components
🇪🇺 EU - eu.maxsight.com🇺🇸 USA - us.maxsight.com
Update timeline
- investigating Jul 23, 2025, 01:46 PM UTC
We are currently investigating an issue around Grid checks being stuck in progress for an abnormally long period of time. Our engineers are working to resolve this as quickly as possible.
- monitoring Jul 23, 2025, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2025, 09:15 AM UTC
This incident has been resolved.