Passfort incident

Maxsight UAE Region - Issues with Uploading Documents

Major Resolved View vendor source →

Passfort experienced a major incident on July 25, 2025 affecting 🇦🇪 UAE - ae.maxsight.com, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2025, 03:21 PM UTC
Resolved
Jul 25, 2025, 03:42 PM UTC
Duration
21m
Detected by Pingoru
Jul 25, 2025, 03:21 PM UTC

Affected components

🇦🇪 UAE - ae.maxsight.com

Update timeline

  1. investigating Jul 25, 2025, 03:21 PM UTC

    We are currently experiencing issues with users being unable to upload documents in the UAE. Our engineers are actively investigating the root-cause.

  2. resolved Jul 25, 2025, 03:42 PM UTC

    This incident has been resolved.

  3. postmortem Aug 29, 2025, 12:11 PM UTC

    **Root Cause Analysis \(RCA\):** We identified an issue in the UAE environment where a configuration change to our infrastructure unintentionally caused some file uploads to be blocked. This was due to a modification in default behavior during the rollout. Once detected, the default behavior was promptly restored to ensure all file uploads were permitted as expected. **Resolution:** The configuration was updated to re-enable file uploads seamlessly. **Next Steps:** We are reviewing our processes to improve alerting and testing mechanisms to prevent similar issues in the future. This includes enhancing pre-deployment testing and implementing safeguards to ensure that configuration changes do not inadvertently affect functionality.