PaperCut Outage History

PaperCut Hive/Pocket - some users intermittently unable to release print jobs. We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region. We are not currently aware of impact to other regions. We are working with our cloud service provider to investigate and we will provide updates here as they become available.

We are continuing to investigate this issue.

We're currently investigating an intermittent issue affecting PaperCut Hive's print release for the EU hosting region only. Users may experience intermittent slow loading of pages within the Hive admin portal. We’re actively working to resolve the issues and will provide updates as they become available.

PaperCut Hive & PaperCut MF - Some users experiencing failures Scanning to Google Drive Our development team are currently investigating an intermittent issue affecting PaperCut Hive's and PaperCut MF's scanning functionality for the UK hosting region only. The impacted features are: Integrated Scanning: Users may see errors such as “"Something went wrong sending your scan" via an email notification that the scan was not delivered. This incident affects only scan to Google Drive. We’re actively working to resolve the issues and will provide updates as they become available.

We are continuing to investigate this issue.

PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region. We’re actively working to resolve the issues and will provide updates as they become available.

We are continuing to investigate this incident.

We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.

We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.

We are currently investigating an issue affecting print job release for customers hosted in the US data region. Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs. Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.

PaperCut Hive - users may receive errors when attempting to log into devices We’re actively working to resolve the issues and will provide updates as they become available.

Users may experience successful logins and subsequent print release issues. We are continuing to investigate.

We are continuing to investigate this issue. We will provide an update as soon as we have more information

We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation. While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.

We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.

We are continuing to investigate this issue.

We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.

We are currently investigating reports of Cloud Pull Delivery Failures within the UK hosting region. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.

We are continuing to investigate this issue.

We are currently experiencing an active outage affecting PaperCut Global Entitlements Service (GES), which is causing login and access failures for administrators. There are various errors shown, you may see the following errors when you log into the PaperCut Admin console: - “Sorry, you can't log in - the PaperCut subscription expired. Your system administrator can help." - “The current license has expired”

Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.

We are continuing to investigate this issue.

We are currently experiencing issues with the papercut.com website. This is related to a widespread global outage currently affecting Cloudflare, our content delivery network provider. Our team is monitoring the situation closely. We will provide further updates as soon as Cloudflare resolves the underlying issue.

We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

We are continuing to investigate this issue.

We are currently investigating reports that Mobility print cloud is experiencing the issue 'Unable to reach the mobility print server: error creating client session: 503 Service Unavailable' We are aware of an AWS outage which may be affecting the Mobility Print Client's ability to connect to the Mobility print server via the cloud link. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

We’re currently investigating a login issue affecting a limited number of customers in all PaperCut regions. We first became aware of this incident at approximately 10:00 PM AEST on August 12, 2025. Impacted feature: Login functionality: Admins and Users may be unable to log in to PaperCut Hive Admin Console and User Portal. The following error is displayed: “Please check you have entered your email address correctly and your organization uses PaperCut Hive.” Some PaperCut Pocket may also be impacted We are actively evaluating the situation and will provide updates as they become available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.

We are continuing to investigate this issue.

We are currently investigating reports that logging into the EU data center Admin Interface is currently unavailable, and print release may be experiencing degraded performance. We believe EU Cloud Document Processing for both PaperCut MF and PaperCut Hive are also effected. Our automatic monitoring picked up an issue with the EU DC around 3:11am UTC. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.

We believe the issue appears to be with our upstream service provider, and we are working with them on a resolution

We're currently investigating an intermittent issue affecting PaperCut Hive's printing and scanning functionality for the AU data center only. The impacted features are: Integrated Scanning: Users may see errors such as “Failed to get scan destination URL” or “Something went wrong” when performing scan actions. This may affect all or any scan destinations. Print Job Release: Print jobs are being released, but the following error message is shown: “Something went wrong and the jobs weren't able to be printed: Error 502”. We’re actively working with our data center providers to resolve the issues and will provide updates as they become available.

Our cloud service provider has identified an issue in their services that is affecting PaperCut Hive and PaperCut Pocket services, with the help of PaperCut engineers. PaperCut engineers will attempt to mitigate the issue while our cloud service provider resolves the issue on their end.

We are currently investigating reports of issues affecting HP devices related to the PaperCut Hive embedded application. The resulting performance degradation includes, but is not limited to: - Delays during login at the MFD - Timeouts during Quick Scanning - Errors encountered when installing the Hive embedded application HP is the only affected device platform at this time. We will provide updates as they become available.

We are currently investigating this issue.

We have identified an issue with our beta feature, Pull Delivery for Lexmark and Kyocera. When print jobs are released via either "Printer Pulls job from cloud" or "Printer Pulls job from local client" the job will not release to the printer. We are actively working on a fix, thank you for your patience.

The PaperCut Partner Portal is currently experiencing intermittent issues which may impact access and reliability. Our team is actively investigating the cause and working to restore full service as quickly as possible. We appreciate your patience.