Pantheon experienced a minor incident on July 8, 2025 affecting Dashboard and Terminus Operations, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2025, 09:04 PM UTC
We are currently investigating ongoing reports of issues with workflows involving Terminus and Dashboard logins. Our Engineering team is actively working to identify and resolve the issue with the highest priority. If you require urgent support, please open a ticket or chat. If you are unable to access the dashboard, you may also contact us via email. [email protected]
- investigating Jul 08, 2025, 09:36 PM UTC
We are continuing to investigate this issue.
- investigating Jul 08, 2025, 10:05 PM UTC
Our team is actively investigating the ongoing issue impacting Dashboard logins and Terminus operations. We are working to identify the root cause and will provide another update within the next 30 minutes. We appreciate your patience as we work to resolve this.
- investigating Jul 08, 2025, 10:48 PM UTC
We're still investigating the issue affecting Dashboard logins and Terminus. Our team is working to pinpoint the cause and will share another update in 1 hour. Thank you for your patience
- identified Jul 08, 2025, 11:48 PM UTC
Our team has identified the root cause of the issue and is actively working on a fix. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Jul 09, 2025, 12:27 AM UTC
A fix has been implemented, and we are monitoring the results. We appreciate your understanding and patience during this monitoring process.
- resolved Jul 09, 2025, 01:23 AM UTC
This incident has been resolved.