Pantheon Outage History

We are investigating an issue causing intermittent errors in the Pantheon Dashboard and some workspace operations. Customers may experience failed page loads or intermittent authorization errors when accessing the Dashboard or managing workspace resources. Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available. If you are unable to access the Dashboard and need urgent assistance, please contact [email protected].

We are continuing to investigate this issue.

We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads. Our team is actively working to identify the root cause. We will post an update as soon as we have more information. If you need immediate assistance: General concerns: Open a chat with our support bot and request to open a ticket for urgent cases. If the Dashboard is inaccessible: Email us directly at [email protected]. We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.

We are investigating reports of degraded performance affecting the Dashboard interface. A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected. Our Engineering team is actively working to identify the root cause and restore normal functionality. Need Immediate Assistance? General concerns: Submit a support ticket or reach out via Live Chat. If the Dashboard is inaccessible: Contact us directly at [email protected]. We will provide another update within 30–60 minutes, or as soon as new information becomes available.

We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites in the Australia (AU) region. Our engineers are actively working on a fix. We'll post progress updates regularly on this page. We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.

We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. Our engineers are actively working on a fix. We’ll post progress updates regularly on this page. We recommend pausing the use of [specific workflow, e.g., deploys to test] until the issue is resolved.

Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available.

Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing. We'll provide our next update in an hour, or sooner once the information is available.

We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected. We will provide our next update as soon as more information becomes available.

We are currently experiencing an issue with the "Connect to Google" login option on the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our engineering team is actively working to identify the root cause and implement a resolution. If you need immediate assistance, please contact us by email at [email protected]. We will provide our next update as soon as more information becomes available.

We’re actively investigating the issue and will keep you updated. For urgent support, please contact [email protected].

We are currently experiencing an issue causing intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: [email protected] We will provide the next update as soon as more information becomes available.

We're investigating site availability issues affecting workflows. This may impact your ability to push code, create environments, or run scheduled tasks. Our engineers are actively working on a fix, and we'll post updates here regularly.

We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution. If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at [email protected].

Site creation of Drupal 10 and 11 sites are failing due to a security vulnerability recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.

We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments. Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing successfully via the command line (CLI) and Terminus, and all hosted sites remain fully operational. Our Engineering team is actively working to determine the root cause of this display latency and restore Git commit visibility within the dashboard interface. If you are experiencing any issues beyond these specific Git log displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.

We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard. Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible. Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline. If you are experiencing any issues beyond these specific metric displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.

We're currently investigating failure in workspaces, which may affect your ability to create a new workspace. Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.

We are continuing to investigate the issue.

Our team is continuing to investigate the issue affecting new workspace creation. We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.

We are continuing to investigate the issue.

We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of deploy to Live until the issue is resolved.

We are continuing to investigate this issue.