Pantheon experienced a minor incident on October 1, 2025 affecting Autopilot, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2025, 05:19 PM UTC
We have identified the cause of an issue affecting Autopilot that is leading to an increased number of stalled jobs. Our engineers are currently working on a fix to resolve the underlying problem. We are treating this with the highest priority and appreciate your patience while we work to restore full functionality. For any questions, please contact Pantheon Support.
- identified Oct 01, 2025, 06:31 PM UTC
Our engineers are still actively working on implementing the fix to resolve this underlying problem. Thank you for your continued patience as we work to restore full functionality. For any questions, please contact Pantheon Support. We anticipate providing the next update within the hour or less.
- identified Oct 01, 2025, 07:41 PM UTC
Our engineering team is fully engaged and continues to work on implementing the identified fix for the issue causing stalled jobs within Autopilot. We are committed to resolving this quickly and restoring service stability. Thank you for your continued patience. For any questions, please contact Pantheon Support. We anticipate providing the next update within the hour.
- identified Oct 01, 2025, 09:48 PM UTC
We are continuing our focused effort to implement the fix for the stalled jobs issue impacting Autopilot. Our engineering team remains dedicated to resolving this root cause and restoring full service stability. Thank you for hanging in there with us. For any questions, please contact Pantheon Support. We anticipate providing the next update within the hour
- identified Oct 01, 2025, 11:24 PM UTC
Our engineering team is fully dedicated to resolving the issue causing the stalled jobs within Autopilot. We are actively working through the necessary steps to apply the fix we identified earlier and are treating this with the highest urgency to restore stability. We appreciate your patience as we work to finalize this fix. For any questions, please contact Pantheon Support.
- identified Oct 02, 2025, 02:14 PM UTC
Our team is continuing to work on a fix for this issue. We will provide another update as soon as further information becomes available.
- monitoring Oct 02, 2025, 09:38 PM UTC
A fix has been implemented, and we are monitoring the results. There could be some delay on some of the scheduled jobs in Autopilot until the service has worked through the backlog.
- resolved Oct 02, 2025, 11:40 PM UTC
This incident has been resolved.