Pantheon Outage History

We are currently investigating reports of Composer-related workflow failures on Drupal sites. This impacts multiple workflows, including creating new sites or environments and code deployments. We will provide another update within the next hour or sooner if additional information becomes available.

We are currently investigating reports of failed deployments, multidev creation, git-related issues, stuck loading commit history, and certain workflow processes. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority.

We are continuing to investigate this issue. We'll provide another update within the next hour, or as soon as further information becomes available.

We are continuing to investigate this issue. We'll provide another update within the next hour, or as soon as further information becomes available.

We are continuing to investigate this issue. Our recent findings indicate that some sites are experiencing disruptions in the Redis connection, which appears to be related to the problem. We are working to isolate the impact and implement corrective measures. We'll provide further update as soon as further information becomes available.

We are currently investigating ongoing reports of issues with workflows involving Terminus and Dashboard logins. Our Engineering team is actively working to identify and resolve the issue with the highest priority. If you require urgent support, please open a ticket or chat. If you are unable to access the dashboard, you may also contact us via email. [email protected]

We are continuing to investigate this issue.

Our team is actively investigating the ongoing issue impacting Dashboard logins and Terminus operations. We are working to identify the root cause and will provide another update within the next 30 minutes. We appreciate your patience as we work to resolve this.

We're still investigating the issue affecting Dashboard logins and Terminus. Our team is working to pinpoint the cause and will share another update in 1 hour. Thank you for your patience

We are currently investigating ongoing reports of Autopilot getting stuck and VRT results not being visible. Please note that no live sites are affected. Our Engineering team is actively working to identify and resolve the issue. If you are experiencing problems related to Autopilot, please contact Support via chat or by submitting a ticket. Our team will investigate promptly.

We are currently investigating reports of customers being unable to submit support tickets. As a workaround, please email [email protected] or use the support chat in the dashboard. We will update as soon as we have more information, and thank you for your patience.

Our monitoring systems have identified an increase in errors impacting access to the Pantheon Dashboard and customer sites. These errors are the result of an issue originating from an upstream service provider. At this time, some users may experience intermittent errors when trying to log in to the dashboard, as well as site downtime. We are also seeing downtime for our Front End Sites customers. Our team is actively investigating this issue with the highest priority and will share additional updates as soon as more details are available. For urgent assistance, please submit a support ticket or use chat.

We're currently addressing an infrastructure issue impacting SFTP and Git operations.

Our team is continuing to investigate the infrastructure issue affecting SFTP and Git operations. We are actively working to identify the root cause and will provide another update within the next 30 minutes. Thank you for your patience as we work to resolve this.

We are still actively investigating the issue impacting SFTP and Git operations. Our engineering team is reviewing system components and logs to isolate the root cause. We appreciate your continued patience and will share another update within the next 30 minutes or as soon as more information becomes available.

Our team continues to investigate the issue affecting SFTP and Git operations. We're making progress in narrowing down the cause and are working to implement a solution. We'll provide the next update within 45 minutes or as soon as new information is available. Thank you for your ongoing patience.

We are still investigating the issue affecting SFTP and Git operations. Our engineers are actively analyzing potential root causes and continue to work toward a resolution. Thank you for bearing with us.

We're currently investigating an issue causing degraded performance in workflow execution, including creating new sites or environments, cloning operations, restore operations, and backup operations. For urgent issues, please contact support via [email protected] or by opening a support chat.