Pantheon experienced a minor incident on May 5, 2026 affecting Dashboard, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 04:09 PM UTC
We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard. Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible. Our Engineering team is working to determine if this is a visual latency error or a delay in the data processing pipeline. If you are experiencing any issues beyond these specific metric displays, please reach out to Support via chat or ticket for immediate investigation. We will provide another update within the next 1–2 hours or as soon as more details become available.
- monitoring May 05, 2026, 05:21 PM UTC
We have implemented a fix to resolve the reporting issue affecting the Site Metrics page. While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours. To mitigate this and view your updated traffic data immediately, we recommend clearing your browser’s cache to force a fresh download of the metrics. Our team will continue to monitor the situation closely to ensure stability, and we sincerely appreciate your patience throughout this process.
- resolved May 05, 2026, 07:33 PM UTC
This incident has been resolved.