Pantheon experienced a minor incident on October 27, 2025 affecting Customer Sites and Workflow Operations, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 10:13 AM UTC
Pantheon has identified an issue that is causing intermittent unavailability for non-Live environments, including Dev, Test, and Multidev. The current symptoms are a 504 response when trying to access the environment, inability to connect via Terminus or SFTP, and failed workflows related to that environment. There is no impact to Live sites at this time. If you require immediate assistance, please reach out to support.
- investigating Oct 27, 2025, 11:16 AM UTC
Our team continues to make progress toward resolving the issue affecting non-Live environments (Dev, Test, and Multidev). Live environments remain fully operational and unaffected. We will provide the next update within the hour. Thank you for your continued patience.
- investigating Oct 27, 2025, 12:30 PM UTC
We continue to investigate the issue, including reports of failed deployments and disruptions to certain workflow processes affecting some Live environments. At this time, site uptime remains stable and unaffected. Our team is taking all necessary steps to restore full functionality as quickly as possible. We will provide the next update within the hour. Thank you for your continued patience and understanding.
- investigating Oct 27, 2025, 01:30 PM UTC
Our team continues to investigate the issue impacting some Live environments, including reports of failed deployments and interruptions to certain workflow processes. Site uptime remains stable and unaffected at this time. We are actively working toward a resolution and taking all necessary steps to restore full functionality as soon as possible. The next update will be shared within the hour. We appreciate your continued patience and understanding.
- investigating Oct 27, 2025, 02:33 PM UTC
Our team continues to investigate the issue impacting some Live environments. We're aware of reports involving failed deployments and interruptions to certain workflow processes. All Live sites remain online and fully accessible at this time. We're working diligently to resolve the issue and restore full functionality as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.
- investigating Oct 27, 2025, 03:31 PM UTC
Our team continues to investigate the issue impacting certain Live environments, which has resulted in failed deployments and interruptions to some workflow processes. All Live sites remain accessible, and uptime is not affected. We are working swiftly to identify and resolve the underlying cause. An update will be shared within the hour. Thank you for your continued patience and understanding.
- investigating Oct 27, 2025, 04:40 PM UTC
Our team is continuing to investigate the issue affecting some Live environments, which may cause failed deployments and interruptions to certain workflow processes. Live sites remain stable and accessible. We are prioritizing a full resolution and working to restore normal operations as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.
- investigating Oct 27, 2025, 05:53 PM UTC
Our team is continuing to investigate the issue affecting some Live environments, which may cause failed deployments and interruptions to certain workflow processes. Live sites remain stable and accessible. We are prioritizing a full resolution and working to restore normal operations as quickly as possible. The next update will be shared within the hour. Thank you for your patience and understanding.
- investigating Oct 27, 2025, 07:00 PM UTC
We're still mitigating the issue, and the incident remains under investigation. Live sites are stable. We will share an update as soon as there's more information.
- investigating Oct 27, 2025, 11:20 PM UTC
We're still mitigating the issue, and the incident remains under investigation. Live sites are stable. We will share an update in 4 hours.
- investigating Oct 28, 2025, 03:17 AM UTC
We are actively mitigating the issue, and our investigation is ongoing. The next update will be provided within 4 hours. For urgent concerns, please contact our Support team at [email protected].
- identified Oct 28, 2025, 05:48 AM UTC
The issue has been identified, and a fix is currently being implemented.
- monitoring Oct 28, 2025, 06:51 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 28, 2025, 09:45 AM UTC
A fix has been implemented, and our team continues to monitor closely to confirm full restoration of services.
- resolved Oct 28, 2025, 10:33 AM UTC
This incident has been resolved.