Issue Resolved - Delayed escalation of incidents and responder request invitations

Update timeline

1. investigating Oct 14, 2026, 03:07 PM UTC

   We are investigating an incident where PagerDuty customers in the US Service Region are experiencing issues with escalation of incidents and responder requests. Event ingestion and incident notification delivery are not affected. We will provide further updates within 20 minutes.

2. resolved Oct 14, 2026, 03:24 PM UTC

   We have identified and resolved an incident where PagerDuty customers in the US Service Region were experiencing issues with escalation of incidents and responder requests. The incident is now resolved, and there is no ongoing impact to customers. Event ingestion and incident notification...