Issue Identified - Incident Workflows experiencing delays

Update timeline

1. investigating Sep 25, 2026, 01:39 PM UTC

   We are investigating an incident where PagerDuty customers in all Service Regions are experiencing issues with delays in Incident Workflows. Impacted customers may see delays with a run Javascript action in Incident Workflows. Event ingestion and incident notification delivery are not affected....

2. identified Sep 25, 2026, 02:08 PM UTC

   We continue to investigate an incident where PagerDuty customers in all Service Regions are experiencing issues with Incident Workflows. Impacted customers may see delays with a run Javascript action in Incident Workflows that can cause delays with workflow related notifications. Event...

3. investigating Sep 25, 2026, 02:38 PM UTC

   We are monitoring improvement in an incident where PagerDuty customers in all Service Regions were experiencing issues with Incident Workflows. Impacted customers may have seen delays with a run Javascript action in Incident Workflows that could cause delays with workflow related notifications.</...

4. resolved Sep 25, 2026, 02:57 PM UTC

   We have resolved an incident where customers in all Service Regions were experiencing issues with Incident Workflows. Impacted customers may have seen delays with a run Javascript action in Incident Workflows that could have caused delays with workflow related notifications. Event ingestion and...