Issue with Delays in Incident Notifications

Update timeline

1. identified Oct 23, 2026, 10:32 PM UTC

   We are investigating an issue affecting notification delivery in PagerDuty. We will provide details and recommended actions within 15 minutes.

2. investigating Oct 23, 2026, 10:42 PM UTC

   We are investigating an incident where all of PagerDuty customers in the US Service Region are experiencing issues with delays in incident notifications. We have identified the root cause and are working on a remediation for the incident. Event ingestion is not affected. We will provide further...

3. investigating Oct 23, 2026, 10:57 PM UTC

   We are monitoring improvement in an incident with delays in incident notifications. We have deployed a fix, and we expect systems to continue to improve. Event ingestion is not affected. We will provide an update within the next 15 minutes.

4. resolved Oct 23, 2026, 11:06 PM UTC

   We have resolved an incident where all PagerDuty customers in the US service region experienced issues with delays in incident notifications. Event ingestion was not affected. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected] if...