PagerDuty incident

Issue Resolved - Delays Across the PagerDuty Platform

Major Resolved View vendor source →

PagerDuty experienced a major incident on October 19, 2026 affecting Incident Timeline and Alert Logs (US) (Incident Timeline and Alert Logs (US)) and SMS (US) (SMS (US)) and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 09:38 PM UTC
Resolved
Oct 19, 2026, 11:24 PM UTC
Duration
1h 46m
Detected by Pingoru
Oct 19, 2026, 09:38 PM UTC

Affected components

Incident Timeline and Alert Logs (US) (Incident Timeline and Alert Logs (US))SMS (US) (SMS (US))Voice (US) (Voice (US))Push (US) (Push (US))Email (US) (Email (US))Webhooks (US) (Webhooks (US))Business Services and Status Dashboard (US) (Business Services and Status Dashboard (US))Web Application (US) (Web Application (US))External Status Page (US) (External Status Page (US))Microsoft Teams (US) (Microsoft Teams (US))

Update timeline

  1. identified Oct 19, 2026, 09:38 PM UTC

    We are investigating an issue affecting notification delivery in PagerDuty. We will provide details and recommended actions within 15 minutes.

  2. investigating Oct 19, 2026, 10:16 PM UTC

    We are investigating an incident where all PagerDuty customers in the US Service Region are experiencing delays across the platform, including incident notifications, webhook deliveries, and Incident Workflows. We have identified the root cause and are working on a remediation for the incident....

  3. investigating Oct 19, 2026, 10:21 PM UTC

    We are monitoring improvement in an incident with delays across the PagerDuty platform. We have deployed a fix, and we expect systems to continue to improve. Event ingestion is not affected. We will provide an update within the next 15 minutes.

  4. investigating Oct 19, 2026, 10:32 PM UTC

    We are continuing to monitor improvement in an incident with delays across the PagerDuty platform. We have deployed a fix, and we expect systems to continue to improve. Event ingestion is not affected. We will provide an update within the next 15 minutes.

  5. investigating Oct 19, 2026, 10:44 PM UTC

    A fix has been deployed and we are seeing continued improvement across the PagerDuty platform. We are monitoring as systems recover. Event ingestion remains unaffected. Our next update will be within 15 minutes.

  6. investigating Oct 19, 2026, 11:03 PM UTC

    We are continuing to monitor improvement in an incident with delays across the PagerDuty platform. We have deployed a fix, and most services have recovered. Business Service impact data and Automated Status Page posts may still be delayed for some customers, and we expect these to continue to...

  7. investigating Oct 19, 2026, 11:15 PM UTC

    Most PagerDuty services have recovered following the fix we deployed. The remaining delays affect Business Service impact data and Automated Status Page posts for some customers, and we are continuing to monitor as these improve. Event ingestion is not affected. Our next update will be within 15...

  8. resolved Oct 19, 2026, 11:24 PM UTC

    We have resolved an incident where all PagerDuty customers in the US service region experienced issues with delays across the PagerDuty platform. Event ingestion was not affected. The incident is now resolved, and there is no ongoing impact to customers. Please reach out to [email protected]...