PagerDuty incident

Resolved: Issues with EU Service Region

Minor Resolved View vendor source →

PagerDuty experienced a minor incident on May 13, 2026 affecting Events API (EU) (Events API (EU)) and Incident Timeline and Alert Logs (EU) (Incident Timeline and Alert Logs (EU)) and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:56 PM UTC
Resolved
May 14, 2026, 12:56 AM UTC
Duration
1h
Detected by Pingoru
May 13, 2026, 11:56 PM UTC

Affected components

Events API (EU) (Events API (EU))Incident Timeline and Alert Logs (EU) (Incident Timeline and Alert Logs (EU))Incident Timeline and Alert Logs (US) (Incident Timeline and Alert Logs (US))Services (EU) (Services (EU))SMS (EU) (SMS (EU))Voice (EU) (Voice (EU))Push (EU) (Push (EU))Email (EU) (Email (EU))Responder Requests (EU) (Responder Requests (EU))Internal Status Page (EU) (Internal Status Page (EU))Webhooks (EU) (Webhooks (EU))Business Services and Status Dashboard (EU) (Business Services and Status Dashboard (EU))Web Application (EU) (Web Application (EU))

Update timeline

  1. identified May 13, 2026, 11:56 PM UTC

    We are investigating an issue affecting event processing in PagerDuty for the EU Service Region. We will provide details and recommended actions within 15 minutes.

  2. investigating May 14, 2026, 12:06 AM UTC

    We are investigating an incident where PagerDuty customers in The EU Service Region are experiencing issues with accessing the Website, REST API and Events API. Impacted customers may see errors when trying to access the website and other PagerDuty functionality in the EU service region. Event...

  3. investigating May 14, 2026, 12:22 AM UTC

    We are continuing to investigate an incident where PagerDuty customers in the EU Service Region are experiencing issues with PagerDuty. Event ingestion and incident notification delivery are affected in the EU service region only. We will provide further updates within 20 minutes.

  4. investigating May 14, 2026, 12:39 AM UTC

    We are monitoring improvement in an incident with PagerDuty in the EU service region. We have deployed a fix, and we expect systems to continue to improve. We will provide an update within the next 15 minutes.

  5. resolved May 14, 2026, 12:56 AM UTC

    We have resolved an incident where PagerDuty customers in the EU service region experienced issues with web access, REST API, and event proccessing . Event ingestion and incident notification delivery were affected for the EU service region and customers may now experience some triggered...