OrderMyGear Outage History

OrderMyGear is up right now

OrderMyGear had 49 outages in the last 2 years totaling 480h 8m of downtime — averaging 2 incidents per month.

There were 49 OrderMyGear outages since October 1, 2024 totaling 480h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ordermygear.com

Major May 14, 2026

Popup Stores Checkouts Degraded

Detected by Pingoru
May 14, 2026, 07:27 PM UTC
Resolved
May 14, 2026, 09:43 PM UTC
Duration
2h 16m
Affected: Popup Stores Storefronts
Timeline · 4 updates
  1. investigating May 14, 2026, 07:27 PM UTC

    Popup Stores is experiencing issues with cart checkouts; we are currently investigating the issue.

  2. identified May 14, 2026, 07:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2026

Popup Storefronts: Cannot Complete Checkout - Email Field Does Not Accept Characters

Detected by Pingoru
Mar 31, 2026, 06:59 PM UTC
Resolved
Mar 31, 2026, 09:30 PM UTC
Duration
2h 30m
Affected: Popup Stores Storefronts
Timeline · 5 updates
  1. investigating Mar 31, 2026, 06:59 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2026, 07:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2026, 08:47 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 31, 2026, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 31, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Download issues with order report on Pop-up

Detected by Pingoru
Mar 11, 2026, 02:20 PM UTC
Resolved
Mar 12, 2026, 02:22 PM UTC
Duration
1d
Affected: Popup Stores Reporting
Timeline · 7 updates
  1. investigating Mar 11, 2026, 02:20 PM UTC

    We are investigating issues with Download order reports.

  2. investigating Mar 11, 2026, 02:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2026, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 11, 2026, 04:34 PM UTC

    We've identified the cause of the disruption and are working on a resolution now. We appreciate your patience and will have you back up and running soon.

  5. monitoring Mar 11, 2026, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 11, 2026, 06:56 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 12, 2026, 02:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 25, 2026

DistributorCentral Supplier Websites are unavailable

Detected by Pingoru
Feb 25, 2026, 12:44 PM UTC
Resolved
Feb 26, 2026, 05:15 PM UTC
Duration
1d 4h
Affected: Websites
Timeline · 5 updates
  1. investigating Feb 25, 2026, 12:44 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 25, 2026, 12:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 25, 2026, 05:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 26, 2026, 02:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 05:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

DistributorCentral and Supplier Websites are unavailable

Detected by Pingoru
Feb 20, 2026, 07:14 PM UTC
Resolved
Feb 20, 2026, 09:57 PM UTC
Duration
2h 43m
Affected: WebsitesDistributorCentral
Timeline · 4 updates
  1. identified Feb 20, 2026, 07:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 20, 2026, 08:58 PM UTC

    Update - We are continuing to investigate this issue.

  3. monitoring Feb 20, 2026, 09:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2026, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2026

Images not loading on storefronts

Detected by Pingoru
Feb 12, 2026, 08:57 PM UTC
Resolved
Feb 13, 2026, 04:32 PM UTC
Duration
19h 35m
Affected: Popup Stores ProductsPopup Stores StorefrontsPopup Stores Reporting
Timeline · 6 updates
  1. investigating Feb 12, 2026, 08:57 PM UTC

    We are currently investigating the issue

  2. investigating Feb 12, 2026, 09:11 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 12, 2026, 09:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 12, 2026, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 12, 2026, 09:47 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 13, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

Cloudfront Outage Casuing Domain Issues

Detected by Pingoru
Feb 10, 2026, 10:12 PM UTC
Resolved
Feb 11, 2026, 11:40 PM UTC
Duration
1d 1h
Affected: WebsitesDistributorCentral
Timeline · 5 updates
  1. identified Feb 10, 2026, 10:12 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 10, 2026, 10:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 10, 2026, 10:43 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 11, 2026, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 11, 2026, 11:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

Slowed User Experience on the Supplier DC Websites

Detected by Pingoru
Feb 10, 2026, 02:44 PM UTC
Resolved
Feb 11, 2026, 05:26 PM UTC
Duration
1d 2h
Affected: DistributorCentral
Timeline · 4 updates
  1. identified Feb 10, 2026, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results

  2. monitoring Feb 10, 2026, 10:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 10, 2026, 10:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 11, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Supplier Websites Checkout Issues

Detected by Pingoru
Jan 28, 2026, 06:18 PM UTC
Resolved
Jan 28, 2026, 10:58 PM UTC
Duration
4h 40m
Affected: Websites
Timeline · 2 updates
  1. investigating Jan 28, 2026, 06:18 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 28, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 28, 2026

Issues with DistributorCentral

Detected by Pingoru
Jan 28, 2026, 03:33 AM UTC
Resolved
Jan 28, 2026, 04:04 AM UTC
Duration
31m
Affected: WebsitesDistributorCentral
Timeline · 3 updates
  1. investigating Jan 28, 2026, 03:33 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 28, 2026, 03:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 28, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2026

Issues Checking Out In Company Stores

Detected by Pingoru
Jan 23, 2026, 06:54 PM UTC
Resolved
Jan 23, 2026, 08:35 PM UTC
Duration
1h 41m
Affected: Company Stores Storefronts
Timeline · 5 updates
  1. investigating Jan 23, 2026, 06:54 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 23, 2026, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 23, 2026, 08:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 23, 2026, 08:03 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 23, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026

DistributorCentral Performance Issues

Detected by Pingoru
Jan 09, 2026, 08:01 PM UTC
Resolved
Jan 10, 2026, 01:38 AM UTC
Duration
5h 36m
Affected: DistributorCentral
Timeline · 3 updates
  1. investigating Jan 09, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 10, 2026, 01:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 6, 2026

Email Delivery Disruption

Detected by Pingoru
Jan 06, 2026, 05:24 PM UTC
Resolved
Jan 07, 2026, 03:25 PM UTC
Duration
22h
Timeline · 3 updates
  1. investigating Jan 06, 2026, 05:24 PM UTC

    A service outage is affecting email delivery from the Popup Stores platform; we are currently working with our vendor to restore functionality.

  2. monitoring Jan 06, 2026, 09:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 07, 2026, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Cloudflare Global Network experiencing issues

Detected by Pingoru
Nov 18, 2025, 12:06 PM UTC
Resolved
Nov 18, 2025, 08:12 PM UTC
Duration
8h 5m
Affected: WebsitesOrderMyGear Login
Timeline · 4 updates
  1. identified Nov 18, 2025, 12:06 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 18, 2025, 12:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 12:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 18, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

Popup Storefront Performance Issues

Detected by Pingoru
Nov 03, 2025, 04:56 PM UTC
Resolved
Nov 04, 2025, 07:00 PM UTC
Duration
1d 2h
Affected: Popup Stores ProductsPopup Stores Storefronts
Timeline · 3 updates
  1. investigating Nov 03, 2025, 04:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 03, 2025, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS cloud provider incident

Detected by Pingoru
Oct 20, 2025, 11:44 AM UTC
Resolved
Oct 21, 2025, 03:39 PM UTC
Duration
1d 3h
Affected: OneSource APIPopup Stores Products
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 11:44 AM UTC

    AWS is experiencing a widespread incident that has impacted services across the internet, like OrderMyGear's DistributorCentral. The OrderMyGear Engineering team is aware of this issue and is closely monitoring status updates from its cloud provider, AWS, as they work towards mitigation and resolution. Additional updates will be provided as needed.

  2. monitoring Oct 20, 2025, 04:08 PM UTC

    We are observing issues related to the AWS outage and continue to monitor for any further issues.

  3. monitoring Oct 20, 2025, 11:48 PM UTC

    AWS has stated that its outage is resolved. OrderMyGear services should now be operational. Engineering will continue to monitor for any new issues.

  4. resolved Oct 21, 2025, 03:39 PM UTC

    This incident has been resolved and all OrderMyGear services are operating normally.

Read the full incident report →

Major September 26, 2025

Company Stores Availability Issues

Detected by Pingoru
Sep 26, 2025, 12:17 AM UTC
Resolved
Sep 26, 2025, 12:49 AM UTC
Duration
31m
Affected: Company Stores APICompany Stores Storefronts
Timeline · 4 updates
  1. investigating Sep 26, 2025, 12:17 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 26, 2025, 12:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 26, 2025, 12:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2025, 12:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025

Popup Store Copy Features Experiencing Issues

Detected by Pingoru
Sep 18, 2025, 03:38 PM UTC
Resolved
Sep 18, 2025, 04:23 PM UTC
Duration
45m
Timeline · 4 updates
  1. investigating Sep 18, 2025, 03:38 PM UTC

    We are aware of the issues and are currently investigating.

  2. identified Sep 18, 2025, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2025, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025

DistributorCentral.com Login Page Unavailable

Detected by Pingoru
Jul 31, 2025, 08:54 PM UTC
Resolved
Jul 31, 2025, 09:41 PM UTC
Duration
47m
Affected: DistributorCentral
Timeline · 2 updates
  1. investigating Jul 31, 2025, 08:54 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 31, 2025, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 18, 2025

Performance issues on DC Websites

Detected by Pingoru
Jul 18, 2025, 05:29 PM UTC
Resolved
Jul 18, 2025, 07:19 PM UTC
Duration
1h 49m
Affected: DistributorCentral
Timeline · 3 updates
  1. investigating Jul 18, 2025, 05:29 PM UTC

    We are currently investigating this issue.

  2. identified Jul 18, 2025, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 18, 2025, 07:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Popup / Company Stores Platforms Unavailable

Detected by Pingoru
Jun 12, 2025, 06:24 PM UTC
Resolved
Jun 13, 2025, 01:43 AM UTC
Duration
7h 18m
Affected: Popup Stores APICompany Stores APIPopup Stores ProductsCompany Stores ProductsPopup Stores StorefrontsCompany Stores StorefrontsPopup Stores ReportingCompany Stores ReportingPopup Stores Document GenerationCompany Stores Document Generation
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:24 PM UTC

    An issue with a a cloud service provider is causing general availability issues.

  2. investigating Jun 12, 2025, 08:10 PM UTC

    There is currently a widespread outage affecting several major service providers, including Google and Cloudflare, our hosting and content delivery network providers. These issues are impacting the performance and availability of OMG solutions. We are actively monitoring the situation and are in contact with our service providers to resolve this issue.

  3. monitoring Jun 12, 2025, 09:11 PM UTC

    Our upstream providers are seeing signs of recovery and have implemented mitigations that appear to be helping. We’re seeing our applications recover and error rates return to normal. We’ll keep monitoring and share any important updates.

  4. resolved Jun 13, 2025, 01:43 AM UTC

    Our upstream providers have resolved the issues, and our applications are now fully recovered. We’ll continue to keep an eye on things, but no further impact is expected.

Read the full incident report →

Notice June 10, 2025

DC Dashboard and Websites

Detected by Pingoru
Jun 10, 2025, 06:46 PM UTC
Resolved
Jun 10, 2025, 09:34 PM UTC
Duration
2h 48m
Timeline · 2 updates
  1. investigating Jun 10, 2025, 06:46 PM UTC

    -

  2. resolved Jun 10, 2025, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →