OrderMyGear incident

Popup / Company Stores Platforms Unavailable

Major Resolved View vendor source →

OrderMyGear experienced a major incident on June 12, 2025 affecting Popup Stores API and Company Stores API and 1 more component, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:24 PM UTC
Resolved
Jun 13, 2025, 01:43 AM UTC
Duration
7h 18m
Detected by Pingoru
Jun 12, 2025, 06:24 PM UTC

Affected components

Popup Stores APICompany Stores APIPopup Stores ProductsCompany Stores ProductsPopup Stores StorefrontsCompany Stores StorefrontsPopup Stores ReportingCompany Stores ReportingPopup Stores Document GenerationCompany Stores Document Generation

Update timeline

  1. investigating Jun 12, 2025, 06:24 PM UTC

    An issue with a a cloud service provider is causing general availability issues.

  2. investigating Jun 12, 2025, 08:10 PM UTC

    There is currently a widespread outage affecting several major service providers, including Google and Cloudflare, our hosting and content delivery network providers. These issues are impacting the performance and availability of OMG solutions. We are actively monitoring the situation and are in contact with our service providers to resolve this issue.

  3. monitoring Jun 12, 2025, 09:11 PM UTC

    Our upstream providers are seeing signs of recovery and have implemented mitigations that appear to be helping. We’re seeing our applications recover and error rates return to normal. We’ll keep monitoring and share any important updates.

  4. resolved Jun 13, 2025, 01:43 AM UTC

    Our upstream providers have resolved the issues, and our applications are now fully recovered. We’ll continue to keep an eye on things, but no further impact is expected.