OrderMyGear Outage History

OrderMyGear is up right now

OrderMyGear had 49 outages in the last 2 years totaling 783h 19m of downtime — averaging 2 incidents per month.

There were 49 OrderMyGear outages since October 1, 2024 totaling 783h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ordermygear.com

Major May 23, 2025

PopUp experiencing performance issues

Detected by Pingoru
May 23, 2025, 03:40 PM UTC
Resolved
May 23, 2025, 04:20 PM UTC
Duration
39m
Affected: Popup Stores APIPopup Stores Storefronts
Timeline · 4 updates
  1. investigating May 23, 2025, 03:40 PM UTC

    We are currently investigating this issue.

  2. monitoring May 23, 2025, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 23, 2025, 03:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 23, 2025, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2025

Performance issues on distributorcentral.com

Detected by Pingoru
May 19, 2025, 06:05 PM UTC
Resolved
May 19, 2025, 10:48 PM UTC
Duration
4h 42m
Affected: WebsitesDistributorCentral
Timeline · 5 updates
  1. investigating May 19, 2025, 06:05 PM UTC

    We are currently investigating this issue.

  2. investigating May 19, 2025, 07:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 19, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 19, 2025, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 19, 2025, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2025

itemorder.com Access Degredation

Detected by Pingoru
May 15, 2025, 06:07 PM UTC
Resolved
May 15, 2025, 07:37 PM UTC
Duration
1h 30m
Affected: Popup Stores Storefronts
Timeline · 3 updates
  1. investigating May 15, 2025, 06:07 PM UTC

    We are currently investigating this issue.

  2. monitoring May 15, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2025

Distributorcentral.Com Is Returning A 502 Bad Gateway

Detected by Pingoru
Apr 28, 2025, 04:10 PM UTC
Resolved
Apr 28, 2025, 04:35 PM UTC
Duration
24m
Affected: DistributorCentral
Timeline · 3 updates
  1. investigating Apr 28, 2025, 04:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 28, 2025, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 18, 2025

Errors when saving changes in Company Stores

Detected by Pingoru
Apr 18, 2025, 09:59 PM UTC
Resolved
Apr 18, 2025, 10:28 PM UTC
Duration
28m
Affected: Company Stores Storefronts
Timeline · 5 updates
  1. investigating Apr 18, 2025, 09:59 PM UTC

    We are currently investigating the issue.

  2. investigating Apr 18, 2025, 10:03 PM UTC

    We are currently investigating the issue.

  3. investigating Apr 18, 2025, 10:04 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 18, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 18, 2025, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 14, 2025

DistributorCentral experiencing issues

Detected by Pingoru
Apr 14, 2025, 01:41 PM UTC
Resolved
Apr 14, 2025, 08:47 PM UTC
Duration
7h 6m
Affected: Websites
Timeline · 4 updates
  1. investigating Apr 14, 2025, 01:41 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 14, 2025, 01:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 14, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 14, 2025, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2025

Orders Management Impaired

Detected by Pingoru
Mar 27, 2025, 01:50 PM UTC
Resolved
Mar 27, 2025, 05:00 PM UTC
Duration
3h 9m
Affected: Popup Stores Reporting
Timeline · 4 updates
  1. investigating Mar 27, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. identified Mar 27, 2025, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2025

DistributorCentral & Websites Performance Issues

Detected by Pingoru
Mar 26, 2025, 03:52 PM UTC
Resolved
Mar 26, 2025, 09:12 PM UTC
Duration
5h 19m
Affected: Websites
Timeline · 4 updates
  1. investigating Mar 26, 2025, 03:52 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2025, 04:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2025, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 26, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2025

DC Is Unavailable

Detected by Pingoru
Mar 25, 2025, 05:20 PM UTC
Resolved
Mar 25, 2025, 05:44 PM UTC
Duration
23m
Affected: Websites
Timeline · 4 updates
  1. investigating Mar 25, 2025, 05:20 PM UTC

    Requests to DC are failing with 504 timeout errors

  2. identified Mar 25, 2025, 05:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2025

DistributorCentral Websites outage

Detected by Pingoru
Mar 18, 2025, 08:51 PM UTC
Resolved
Mar 19, 2025, 12:08 AM UTC
Duration
3h 16m
Affected: Websites
Timeline · 3 updates
  1. investigating Mar 18, 2025, 08:51 PM UTC

    We are currently investigating the issue.

  2. monitoring Mar 18, 2025, 09:35 PM UTC

    DistributorCentral websites are operational and we will continue to monitor the platform for issues.

  3. resolved Mar 19, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2025

DistributorCentral dashboard errors

Detected by Pingoru
Mar 17, 2025, 10:56 PM UTC
Resolved
Mar 18, 2025, 01:14 AM UTC
Duration
2h 18m
Affected: Websites
Timeline · 6 updates
  1. investigating Mar 17, 2025, 10:56 PM UTC

    OrderMyGear Engineers are currently investigating an issue related to the DistributorCentral dashboard that is causing it to fail and show errors to customers. We will update the incident with additional information as it develops.

  2. identified Mar 17, 2025, 11:35 PM UTC

    This issue has been identified and a fix is being implemented.

  3. identified Mar 17, 2025, 11:36 PM UTC

    DistributorCentral dashboard and websites will be in a state of degraded performance while we work to implement a fix and resolve the issue.

  4. identified Mar 18, 2025, 01:12 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 18, 2025, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 18, 2025, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 7, 2025

Issue with Pop-up storefornts

Detected by Pingoru
Mar 07, 2025, 01:17 AM UTC
Resolved
Mar 07, 2025, 02:09 PM UTC
Duration
12h 52m
Affected: Popup Stores Storefronts
Timeline · 3 updates
  1. investigating Mar 07, 2025, 01:17 AM UTC

    We are currently experiencing an issue with Pop-Up storefronts. Our Engineering team is currently investigating to identify the cause of the issue.

  2. monitoring Mar 07, 2025, 01:39 AM UTC

    Our Engineering team has identified and mitigated the issue. We will continue to monitor for any further issues.

  3. resolved Mar 07, 2025, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 9, 2025

DistributorCentral / OneSource / DC Websites

Detected by Pingoru
Feb 09, 2025, 01:57 AM UTC
Resolved
Feb 28, 2025, 03:27 PM UTC
Duration
19d 13h
Affected: OneSource APIWebsites
Timeline · 6 updates
  1. investigating Feb 09, 2025, 01:57 AM UTC

    We are currently investigating this issue.

  2. identified Feb 10, 2025, 02:41 AM UTC

    DistributorCentral is undergoing temporary maintenance.

  3. monitoring Feb 11, 2025, 03:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 12, 2025, 09:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 14, 2025, 10:23 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 28, 2025, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

DC Websites server connection issues

Detected by Pingoru
Feb 06, 2025, 08:14 PM UTC
Resolved
Feb 07, 2025, 12:25 AM UTC
Duration
4h 10m
Affected: Websites
Timeline · 4 updates
  1. investigating Feb 06, 2025, 08:14 PM UTC

    Beginning right about noon (2/6/25), we began getting server connection issues leading to degraded performance

  2. investigating Feb 06, 2025, 08:47 PM UTC

    We are currently experiencing potential service degradation in DC websites and are investigating the issue.

  3. monitoring Feb 06, 2025, 08:58 PM UTC

    We observed that the conditions have returned to normal. We are continuing to monitor, to ensure platform stability on DC Websites.

  4. resolved Feb 07, 2025, 12:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2025

New account creation failing

Detected by Pingoru
Jan 08, 2025, 10:12 PM UTC
Resolved
Jan 09, 2025, 03:53 PM UTC
Duration
17h 41m
Affected: OrderMyGear Login
Timeline · 5 updates
  1. investigating Jan 08, 2025, 10:12 PM UTC

    New accounts creations are failing with an "already exists" error.

  2. investigating Jan 08, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 08, 2025, 11:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 09, 2025, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 09, 2025, 03:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 9, 2024

Storefronts resulting in SSL errors

Detected by Pingoru
Dec 09, 2024, 02:04 PM UTC
Resolved
Dec 09, 2024, 05:12 PM UTC
Duration
3h 7m
Affected: Popup Stores Storefronts
Timeline · 3 updates
  1. investigating Dec 09, 2024, 02:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 09, 2024, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 09, 2024, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Dashboards Sales Not Updating

Detected by Pingoru
Oct 28, 2024, 04:07 PM UTC
Resolved
Oct 28, 2024, 08:37 PM UTC
Duration
4h 29m
Affected: Popup Stores Reporting
Timeline · 4 updates
  1. investigating Oct 28, 2024, 04:07 PM UTC

    OrderMyGear is aware of an issue related to dashboard analytics data and is working to troubleshoot and resolve the issue.

  2. investigating Oct 28, 2024, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 28, 2024, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2024, 08:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 28, 2024

Issues affecting customers after logging into popup

Detected by Pingoru
Oct 28, 2024, 03:13 PM UTC
Resolved
Oct 28, 2024, 04:07 PM UTC
Duration
54m
Affected: OrderMyGear Login
Timeline · 3 updates
  1. investigating Oct 28, 2024, 03:13 PM UTC

    OrderMyGear is aware of an issue affecting customers after they login and we are currently investigating the issue.

  2. monitoring Oct 28, 2024, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2024, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 24, 2024

Authorize.net checkout unavailable for Company Stores users

Detected by Pingoru
Oct 24, 2024, 03:37 PM UTC
Resolved
Oct 24, 2024, 07:12 PM UTC
Duration
3h 35m
Affected: CheckoutCompany Stores Storefronts
Timeline · 4 updates
  1. identified Oct 24, 2024, 03:37 PM UTC

    Authorize.net is currently performing maintenance on their systems, which is causing an issue with Company Stores preventing users from using Authorize.net when checking out. OrderMyGear will provide further update as new information develops.

  2. identified Oct 24, 2024, 04:55 PM UTC

    Authorize.net has communicated that they have caused an incident during their maintenance and are aware that it is impacting platforms, like OrderMyGear. They are working to resolve the issue and will update their status page once they have additional information. https://status.authorize.net/

  3. monitoring Oct 24, 2024, 07:08 PM UTC

    We are currently monitoring Authorize.net's maintenance

  4. resolved Oct 24, 2024, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 23, 2024

Company Stores Admin Routes to storefront for new stores

Detected by Pingoru
Oct 23, 2024, 04:52 PM UTC
Resolved
Oct 23, 2024, 05:00 PM UTC
Duration
7m
Affected: Company Stores Storefronts
Timeline · 3 updates
  1. investigating Oct 23, 2024, 04:52 PM UTC

    Company Stores Admin Routes to storefront for new stores

  2. investigating Oct 23, 2024, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 23, 2024, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 18, 2024

Issues With Company Store

Detected by Pingoru
Oct 18, 2024, 08:25 PM UTC
Resolved
Oct 21, 2024, 09:49 PM UTC
Duration
3d 1h
Affected: Company Stores Storefronts
Timeline · 5 updates
  1. investigating Oct 18, 2024, 08:25 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 18, 2024, 08:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 18, 2024, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 19, 2024, 05:02 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2024, 09:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2024

Issues with products

Detected by Pingoru
Oct 15, 2024, 06:40 AM UTC
Resolved
Oct 21, 2024, 09:31 PM UTC
Duration
6d 14h
Affected: Popup Stores APIPopup Stores ProductsPopup Stores StorefrontsPopup Stores ReportingPopup Stores Document Generation
Timeline · 7 updates
  1. investigating Oct 14, 2024, 04:23 PM UTC

    Issues related to products have been reported and we are currently investigating.

  2. identified Oct 14, 2024, 04:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 14, 2024, 11:59 PM UTC

    OrderMyGear Engineering is continuing to troubleshoot and mitigate the issue. We will post additional updates as we have them.

  4. monitoring Oct 15, 2024, 06:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 15, 2024, 06:39 AM UTC

    All platform components are operational.

  6. monitoring Oct 15, 2024, 06:40 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 21, 2024, 09:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 13, 2024

Login page experiencing errors

Detected by Pingoru
Oct 13, 2024, 03:26 PM UTC
Resolved
Oct 13, 2024, 05:09 PM UTC
Duration
1h 42m
Affected: OrderMyGear Login
Timeline · 4 updates
  1. investigating Oct 13, 2024, 03:26 PM UTC

    We are currently investigating issues with our login application returning errors.

  2. investigating Oct 13, 2024, 04:04 PM UTC

    We are currently investigating issues with our authorization platform and will provide updates as they develop.

  3. monitoring Oct 13, 2024, 04:17 PM UTC

    We have identified the issue as it is related to an outage with our authorization provider. We are continuing to monitor this and will provide updates as they develop.

  4. resolved Oct 13, 2024, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2024

Product Availability Issues on Storefronts

Detected by Pingoru
Oct 01, 2024, 03:16 PM UTC
Resolved
Oct 01, 2024, 06:49 PM UTC
Duration
3h 32m
Affected: Popup Stores Products
Timeline · 5 updates
  1. investigating Oct 01, 2024, 03:16 PM UTC

    Issues with product inventory and availability have been reported, and are being investigated.

  2. investigating Oct 01, 2024, 05:02 PM UTC

    The team is continuing to investigate the core components involved with the affected products.

  3. identified Oct 01, 2024, 05:15 PM UTC

    The issue has been identified and a potential fix is being prepared.

  4. monitoring Oct 01, 2024, 05:54 PM UTC

    A fix has been implemented and the teams are assessing functionality

  5. resolved Oct 01, 2024, 06:49 PM UTC

    The incident has been resolved.

Read the full incident report →