OrderMyGear Outage History

OrderMyGear is up right now

Pingoru has recorded 53 incidents for OrderMyGear: 28 in the last 12 months and 6 in the last 90 days.

Source: status.ordermygear.com

53incidents recorded
28last 12 months
6last 90 days
19 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking OrderMyGear in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202612 of 744 (0%)
June 2026368 of 720 (9%)
July 202615 of 744 (1%)
August 202600 of 744 (0%)
September 202628 of 720 (1%)
October 2026411 of 592 (2%)

Incidents, newest first

Notice November 18, 2025 Cloudflare Global Network experiencing issues 8h 5m Websites, OrderMyGear Login

Started Nov 18, 2025, 12:06 PM UTC· resolved Nov 18, 2025, 08:12 PM UTC

  1. identified Nov 18, 2025, 12:06 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 18, 2025, 12:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 12:11 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 18, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025 Popup Storefront Performance Issues 1d 2h Popup Stores Products, Popup Stores Storefronts

Started Nov 03, 2025, 04:56 PM UTC· resolved Nov 04, 2025, 07:00 PM UTC

  1. investigating Nov 03, 2025, 04:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 03, 2025, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 AWS cloud provider incident 1d 3h OneSource API, Popup Stores Products

Started Oct 20, 2025, 11:44 AM UTC· resolved Oct 21, 2025, 03:39 PM UTC

  1. monitoring Oct 20, 2025, 11:44 AM UTC

    AWS is experiencing a widespread incident that has impacted services across the internet, like OrderMyGear's DistributorCentral. The OrderMyGear Engineering team is aware of this issue and is closely monitoring status updates from its cloud provider, AWS, as they work towards mitigation and resolution. Additional updates will be provided as needed.

  2. monitoring Oct 20, 2025, 04:08 PM UTC

    We are observing issues related to the AWS outage and continue to monitor for any further issues.

  3. monitoring Oct 20, 2025, 11:48 PM UTC

    AWS has stated that its outage is resolved. OrderMyGear services should now be operational. Engineering will continue to monitor for any new issues.

  4. resolved Oct 21, 2025, 03:39 PM UTC

    This incident has been resolved and all OrderMyGear services are operating normally.

Read the full incident report →

Major September 26, 2025 Company Stores Availability Issues 31m Company Stores API, Company Stores Storefronts

Started Sep 26, 2025, 12:17 AM UTC· resolved Sep 26, 2025, 12:49 AM UTC

  1. investigating Sep 26, 2025, 12:17 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 26, 2025, 12:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 26, 2025, 12:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2025, 12:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025 Popup Store Copy Features Experiencing Issues 45m

Started Sep 18, 2025, 03:38 PM UTC· resolved Sep 18, 2025, 04:23 PM UTC

  1. investigating Sep 18, 2025, 03:38 PM UTC

    We are aware of the issues and are currently investigating.

  2. identified Sep 18, 2025, 03:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2025, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2025, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2025 DistributorCentral.com Login Page Unavailable 47m DistributorCentral

Started Jul 31, 2025, 08:54 PM UTC· resolved Jul 31, 2025, 09:41 PM UTC

  1. investigating Jul 31, 2025, 08:54 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 31, 2025, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 18, 2025 Performance issues on DC Websites 1h 49m DistributorCentral

Started Jul 18, 2025, 05:29 PM UTC· resolved Jul 18, 2025, 07:19 PM UTC

  1. investigating Jul 18, 2025, 05:29 PM UTC

    We are currently investigating this issue.

  2. identified Jul 18, 2025, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 18, 2025, 07:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Popup / Company Stores Platforms Unavailable 7h 18m Popup Stores API, Company Stores API, Popup Stores Products, Company Stores Products and 6 more

Started Jun 12, 2025, 06:24 PM UTC· resolved Jun 13, 2025, 01:43 AM UTC

  1. investigating Jun 12, 2025, 06:24 PM UTC

    An issue with a a cloud service provider is causing general availability issues.

  2. investigating Jun 12, 2025, 08:10 PM UTC

    There is currently a widespread outage affecting several major service providers, including Google and Cloudflare, our hosting and content delivery network providers. These issues are impacting the performance and availability of OMG solutions. We are actively monitoring the situation and are in contact with our service providers to resolve this issue.

  3. monitoring Jun 12, 2025, 09:11 PM UTC

    Our upstream providers are seeing signs of recovery and have implemented mitigations that appear to be helping. We’re seeing our applications recover and error rates return to normal. We’ll keep monitoring and share any important updates.

  4. resolved Jun 13, 2025, 01:43 AM UTC

    Our upstream providers have resolved the issues, and our applications are now fully recovered. We’ll continue to keep an eye on things, but no further impact is expected.

Read the full incident report →

Notice June 12, 2025 PopStore level - "manage orders", "receipts", and "shipping tab" not loading –

Started Jun 12, 2025, 02:57 PM UTC· resolved Jun 12, 2025, 02:57 PM UTC

  1. resolved Jun 12, 2025, 03:01 PM UTC

    We are currently investigating the issue.

Read the full incident report →

Notice June 10, 2025 DC Dashboard and Websites 2h 48m

Started Jun 10, 2025, 06:46 PM UTC· resolved Jun 10, 2025, 09:34 PM UTC

  1. investigating Jun 10, 2025, 06:46 PM UTC

    -

  2. resolved Jun 10, 2025, 09:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 23, 2025 PopUp experiencing performance issues 39m Popup Stores API, Popup Stores Storefronts

Started May 23, 2025, 03:40 PM UTC· resolved May 23, 2025, 04:20 PM UTC

  1. investigating May 23, 2025, 03:40 PM UTC

    We are currently investigating this issue.

  2. monitoring May 23, 2025, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 23, 2025, 03:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 23, 2025, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2025 Performance issues on distributorcentral.com 4h 42m Websites, DistributorCentral

Started May 19, 2025, 06:05 PM UTC· resolved May 19, 2025, 10:48 PM UTC

  1. investigating May 19, 2025, 06:05 PM UTC

    We are currently investigating this issue.

  2. investigating May 19, 2025, 07:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 19, 2025, 07:57 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 19, 2025, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 19, 2025, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2025 itemorder.com Access Degredation 1h 30m Popup Stores Storefronts

Started May 15, 2025, 06:07 PM UTC· resolved May 15, 2025, 07:37 PM UTC

  1. investigating May 15, 2025, 06:07 PM UTC

    We are currently investigating this issue.

  2. monitoring May 15, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2025, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2025 Distributorcentral.Com Is Returning A 502 Bad Gateway 24m DistributorCentral

Started Apr 28, 2025, 04:10 PM UTC· resolved Apr 28, 2025, 04:35 PM UTC

  1. investigating Apr 28, 2025, 04:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 28, 2025, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 18, 2025 Errors when saving changes in Company Stores 28m Company Stores Storefronts

Started Apr 18, 2025, 09:59 PM UTC· resolved Apr 18, 2025, 10:28 PM UTC

  1. investigating Apr 18, 2025, 09:59 PM UTC

    We are currently investigating the issue.

  2. investigating Apr 18, 2025, 10:03 PM UTC

    We are currently investigating the issue.

  3. investigating Apr 18, 2025, 10:04 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 18, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 18, 2025, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 14, 2025 DistributorCentral experiencing issues 7h 6m Websites

Started Apr 14, 2025, 01:41 PM UTC· resolved Apr 14, 2025, 08:47 PM UTC

  1. investigating Apr 14, 2025, 01:41 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 14, 2025, 01:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 14, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 14, 2025, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2025 Orders Management Impaired 3h 9m Popup Stores Reporting

Started Mar 27, 2025, 01:50 PM UTC· resolved Mar 27, 2025, 05:00 PM UTC

  1. investigating Mar 27, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. identified Mar 27, 2025, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 27, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2025, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2025 DistributorCentral & Websites Performance Issues 5h 19m Websites

Started Mar 26, 2025, 03:52 PM UTC· resolved Mar 26, 2025, 09:12 PM UTC

  1. investigating Mar 26, 2025, 03:52 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2025, 04:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2025, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 26, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2025 DC Is Unavailable 23m Websites

Started Mar 25, 2025, 05:20 PM UTC· resolved Mar 25, 2025, 05:44 PM UTC

  1. investigating Mar 25, 2025, 05:20 PM UTC

    Requests to DC are failing with 504 timeout errors

  2. identified Mar 25, 2025, 05:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2025 DistributorCentral Websites outage 3h 16m Websites

Started Mar 18, 2025, 08:51 PM UTC· resolved Mar 19, 2025, 12:08 AM UTC

  1. investigating Mar 18, 2025, 08:51 PM UTC

    We are currently investigating the issue.

  2. monitoring Mar 18, 2025, 09:35 PM UTC

    DistributorCentral websites are operational and we will continue to monitor the platform for issues.

  3. resolved Mar 19, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2025 DistributorCentral dashboard errors 2h 18m Websites

Started Mar 17, 2025, 10:56 PM UTC· resolved Mar 18, 2025, 01:14 AM UTC

  1. investigating Mar 17, 2025, 10:56 PM UTC

    OrderMyGear Engineers are currently investigating an issue related to the DistributorCentral dashboard that is causing it to fail and show errors to customers. We will update the incident with additional information as it develops.

  2. identified Mar 17, 2025, 11:35 PM UTC

    This issue has been identified and a fix is being implemented.

  3. identified Mar 17, 2025, 11:36 PM UTC

    DistributorCentral dashboard and websites will be in a state of degraded performance while we work to implement a fix and resolve the issue.

  4. identified Mar 18, 2025, 01:12 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 18, 2025, 01:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 18, 2025, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 7, 2025 Issue with Pop-up storefornts 12h 52m Popup Stores Storefronts

Started Mar 07, 2025, 01:17 AM UTC· resolved Mar 07, 2025, 02:09 PM UTC

  1. investigating Mar 07, 2025, 01:17 AM UTC

    We are currently experiencing an issue with Pop-Up storefronts. Our Engineering team is currently investigating to identify the cause of the issue.

  2. monitoring Mar 07, 2025, 01:39 AM UTC

    Our Engineering team has identified and mitigated the issue. We will continue to monitor for any further issues.

  3. resolved Mar 07, 2025, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 9, 2025 DistributorCentral / OneSource / DC Websites 19d 13h OneSource API, Websites

Started Feb 09, 2025, 01:57 AM UTC· resolved Feb 28, 2025, 03:27 PM UTC

  1. investigating Feb 09, 2025, 01:57 AM UTC

    We are currently investigating this issue.

  2. identified Feb 10, 2025, 02:41 AM UTC

    DistributorCentral is undergoing temporary maintenance.

  3. monitoring Feb 11, 2025, 03:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 12, 2025, 09:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 14, 2025, 10:23 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 28, 2025, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025 DC Websites server connection issues 4h 10m Websites

Started Feb 06, 2025, 08:14 PM UTC· resolved Feb 07, 2025, 12:25 AM UTC

  1. investigating Feb 06, 2025, 08:14 PM UTC

    Beginning right about noon (2/6/25), we began getting server connection issues leading to degraded performance

  2. investigating Feb 06, 2025, 08:47 PM UTC

    We are currently experiencing potential service degradation in DC websites and are investigating the issue.

  3. monitoring Feb 06, 2025, 08:58 PM UTC

    We observed that the conditions have returned to normal. We are continuing to monitor, to ensure platform stability on DC Websites.

  4. resolved Feb 07, 2025, 12:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2025 New account creation failing 17h 41m OrderMyGear Login

Started Jan 08, 2025, 10:12 PM UTC· resolved Jan 09, 2025, 03:53 PM UTC

  1. investigating Jan 08, 2025, 10:12 PM UTC

    New accounts creations are failing with an "already exists" error.

  2. investigating Jan 08, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 08, 2025, 11:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 09, 2025, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 09, 2025, 03:53 PM UTC

    This incident has been resolved.

Read the full incident report →