OrderMyGear incident

DistributorCentral websites experiencing degraded performance

Major Resolved View vendor source →

OrderMyGear experienced a major incident on March 7, 2026 affecting DistributorCentral, lasting 9d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2026, 07:23 PM UTC
Resolved
Mar 17, 2026, 03:57 PM UTC
Duration
9d 20h
Detected by Pingoru
Mar 07, 2026, 07:23 PM UTC

Affected components

DistributorCentral

Update timeline

  1. investigating Mar 07, 2026, 07:23 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 07, 2026, 07:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 07, 2026, 08:23 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 07, 2026, 08:23 PM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 07, 2026, 08:58 PM UTC

    We are continuing to investigate this issue.

  6. identified Mar 07, 2026, 10:17 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Mar 08, 2026, 01:40 AM UTC

    The issue has been resolved and all sites are functional. We are currently tracking down downstream caching issues that are affecting display issues.

  8. monitoring Mar 08, 2026, 07:34 AM UTC

    We have restored full functionality to all sites. Due to DNS caching, there may be some intermittent display issues that can be resolved by fully refreshing cache and reloading the page. We are continuing to monitor for errors.

  9. resolved Mar 17, 2026, 03:57 PM UTC

    This incident has been resolved.