OrderMyGear incident

Download issues with order report on Pop-up

Minor Resolved View vendor source →

OrderMyGear experienced a minor incident on March 11, 2026 affecting Popup Stores Reporting, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 02:20 PM UTC
Resolved
Mar 12, 2026, 02:22 PM UTC
Duration
1d
Detected by Pingoru
Mar 11, 2026, 02:20 PM UTC

Affected components

Popup Stores Reporting

Update timeline

  1. investigating Mar 11, 2026, 02:20 PM UTC

    We are investigating issues with Download order reports.

  2. investigating Mar 11, 2026, 02:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 11, 2026, 03:54 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 11, 2026, 04:34 PM UTC

    We've identified the cause of the disruption and are working on a resolution now. We appreciate your patience and will have you back up and running soon.

  5. monitoring Mar 11, 2026, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Mar 11, 2026, 06:56 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 12, 2026, 02:22 PM UTC

    This incident has been resolved.