Opti9 Outage History

Opti9 partial outage · 2 active incidents · 1 long-running issue View live status →

Opti9 had 38 outages in the last 2 years totaling 1068h 20m of downtime, averaging 1.6 incidents per month.

There were 38 Opti9 outages since December 10, 2025 totaling 1068h 20m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.opti9tech.com

Critical October 20, 2026

Veeam Cloud Connect - Service Outage - YOW03/Ottawa

Detected by Pingoru
Oct 20, 2026, 03:40 PM UTC
Resolved
Oct 20, 2026, 08:57 PM UTC
Duration
5h 16m
Affected: Veeam Cloud Connect - yow03-b
Timeline · 3 updates
  1. investigating Oct 20, 2026, 03:40 PM UTC

    Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. monitoring Oct 20, 2026, 05:10 PM UTC

    The issue impacting Veeam Cloud Connect services has been resolved, and services are currently operating normally. Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved. We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.

  3. resolved Oct 20, 2026, 08:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 6, 2026

Veeam Cloud Connect - Partial Outage - YYC/Calgary

Detected by Pingoru
Oct 06, 2026, 04:07 PM UTC
Resolved
Oct 07, 2026, 07:24 PM UTC
Duration
1d 3h
Affected: Veeam Cloud Connect Backup - hostedbizz-west2Veeam Cloud Connect Replication - hostedbizz-west2
Timeline · 4 updates
  1. investigating Oct 06, 2026, 04:07 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. investigating Oct 06, 2026, 05:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 06, 2026, 06:28 PM UTC

    The issue impacting Veeam Cloud Connect services has been resolved, and services are currently operating normally. Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved. We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.

  4. resolved Oct 07, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 5, 2026

Veeam Backup for Microsoft 365 - Service Outage - YOW03/Ottawa

Detected by Pingoru
Oct 05, 2026, 03:00 PM UTC
Resolved
Oct 05, 2026, 04:06 PM UTC
Duration
1h 5m
Affected: Veeam Backup for Microsoft 365 - yow03-m
Timeline · 2 updates
  1. investigating Oct 05, 2026, 03:00 PM UTC

    Veeam Backup for Microsoft 365 services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. resolved Oct 05, 2026, 04:06 PM UTC

    The issue impacting Veeam Backup for Microsoft 365 services has been resolved, and services are currently operating normally. Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved. We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.

Read the full incident report →

Critical October 1, 2026

Veeam Cloud Connect - Service Outage - YYC/Calgary

Detected by Pingoru
Oct 01, 2026, 09:16 PM UTC
Resolved
Oct 02, 2026, 12:41 PM UTC
Duration
15h 25m
Affected: Veeam Cloud Connect Backup - yyc01-bVeeam Cloud Connect Replication - yyc01-b
Timeline · 3 updates
  1. investigating Oct 01, 2026, 09:16 PM UTC

    Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. monitoring Oct 01, 2026, 09:34 PM UTC

    The issue impacting Veeam Cloud Connect services has been resolved, and services are currently operating normally. Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved. We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.

  3. resolved Oct 02, 2026, 12:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2026

Veeam Service Provider Console - Service Outage - YOW/Ottawa

Detected by Pingoru
Oct 01, 2026, 06:32 PM UTC
Resolved
Oct 01, 2026, 09:57 PM UTC
Duration
3h 24m
Affected: Veeam Service Provider Console - console
Timeline · 2 updates
  1. investigating Oct 01, 2026, 06:32 PM UTC

    Veeam Service Provider Console in this region is currently impacted by an outage and is unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. resolved Oct 01, 2026, 09:57 PM UTC

    The issue impacting Veeam Service Provider Console has been resolved. We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.

Read the full incident report →

Critical October 1, 2026

Veeam Cloud Connect - Service Outage - YOW02/Ottawa

Detected by Pingoru
Oct 01, 2026, 04:06 PM UTC
Resolved
Oct 01, 2026, 09:22 PM UTC
Duration
5h 16m
Affected: Veeam Cloud Connect - yow02-b
Timeline · 3 updates
  1. investigating Oct 01, 2026, 04:06 PM UTC

    Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. monitoring Oct 01, 2026, 04:53 PM UTC

    The issue impacting Veeam Cloud Connect services in YOW02 has been resolved, and services are currently operating normally. Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved. We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.

  3. resolved Oct 01, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2026

Power Issues (Utility Outage) - GSC/New York

Detected by Pingoru
Sep 26, 2026, 01:13 PM UTC
Resolved
Sep 27, 2026, 05:07 PM UTC
Duration
1d 3h
Affected: Facilities - Power/Cooling - GSC
Timeline · 4 updates
  1. monitoring Sep 26, 2026, 01:13 PM UTC

    An issue impacting data center power in this region has been identified. The site is currently running on generator power due to a utility outage in the area. Our teams are working with the utility provider, prioritizing and monitoring restoration efforts. There is no current impact to workloads. If you have any questions or concerns, please contact our support team.

  2. monitoring Sep 26, 2026, 04:56 PM UTC

    The data center continues to run on generator power while we await restoration of utility power. Utility crews are on site working through repair efforts, which are delayed to due to high winds in the area.

  3. monitoring Sep 26, 2026, 09:25 PM UTC

    Utility power has now been restored to our facility. Our engineering and facilities teams are monitoring the situation closely.

  4. resolved Sep 27, 2026, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2026

Network Issues - YOW/Ottawa

Detected by Pingoru
Sep 10, 2026, 06:36 PM UTC
Resolved
Sep 18, 2026, 01:20 PM UTC
Duration
7d 18h
Affected: Network Core - YOWCloud Director - YOWInternet Services - YOW
Timeline · 3 updates
  1. investigating Sep 10, 2026, 06:36 PM UTC

    Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.

  2. monitoring Sep 10, 2026, 07:15 PM UTC

    Our team has identified the cause of the incident and have implemented mitigation. At this time, all services are restored. Our monitoring indicates that a subset of services were impacted between 2:10PM ET and 2:35PM ET.

  3. resolved Sep 18, 2026, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2026

Network Issues - LAX/Los Angeles

Detected by Pingoru
Sep 02, 2026, 07:02 PM UTC
Resolved
Sep 04, 2026, 09:00 PM UTC
Duration
2d 1h
Affected: Veeam Service Provider Console - veeam-lax-acwCompute - LAXZerto - LAXNetwork Core - LAXVeeam Cloud Connect Backup - laxccStorage - LAXVeeam Cloud Connect Replication - laxccrFacilities - Power/Cooling - LAXCloud Director - LAXVeeam Backup for Cloud Director - LAXInternet Services - LAX
Timeline · 4 updates
  1. investigating Sep 02, 2026, 07:02 PM UTC

    Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.

  2. identified Sep 02, 2026, 11:10 PM UTC

    We are continuing to work closely with our upstream service providers to resolve the network issue currently impacting service availability across the LAX/Southwest region. To help reduce the impact to customers while the carriers address their fiber cuts, we have activated an alternate carrier circuit and rerouted traffic through alternate network paths. Opti9 systems have successfully transitioned to the alternate route, and we are seeing a significant improvement in network latency and packet loss. We remain in communication with all impacted providers and are working to obtain timely updates and restore normal service as quickly as possible. We understand that service disruptions can affect your business operations, and we sincerely appreciate your patience as our teams continue working toward full resolution. We will share another update as soon as additional information is available or service has been fully restored.

  3. monitoring Sep 03, 2026, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 04, 2026, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2026

Veeam Cloud Connect - Partial Outage - GSC3/New York

Detected by Pingoru
Sep 02, 2026, 05:01 PM UTC
Resolved
Sep 03, 2026, 02:06 PM UTC
Duration
21h 5m
Affected: Veeam Cloud Connect Backup - pub1-gsc3-cgbVeeam Cloud Connect Backup - pub2-gsc3-cgbVeeam Cloud Connect Replication - pub1-gsc3-cgr
Timeline · 2 updates
  1. identified Sep 02, 2026, 05:01 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. resolved Sep 03, 2026, 02:06 PM UTC

    Our engineering team identified that this issue impacting Veeam Cloud Connect was related to the ongoing network issue in this region. Our teams restarted gateways during the day yesterday which resolved the replication issues. If you are still observing issues with replication jobs, please reach out to our support team for assistance.

Read the full incident report →

Major August 31, 2026

Network Issues - GSC/New York

Detected by Pingoru
Aug 31, 2026, 07:53 PM UTC
Resolved
Sep 04, 2026, 07:49 PM UTC
Duration
3d 23h
Affected: Cloud Director - GSCVeeam Service Provider Console - gsc2-acwCompute - GSCVeeam Service Provider Console - gsc3-acwNetwork Core - GSCVeeam Cloud Connect Backup - pub1-gsc2-cgbStorage - GSCVeeam Cloud Connect Replication - pub1-gsc2-cgrFacilities - Power/Cooling - GSCVeeam Backup for Microsoft 365 - gsc3-m-portalVeeam Backup for Microsoft 365 - portal-m-gscInternet Services - GSCVeeam Cloud Connect Backup - pub1-gsc3-cgbVirtuozzo - GSCVeeam Cloud Connect Backup - pub2-gsc3-cgbVeeam Cloud Connect Replication - pub1-gsc3-cgrVeeam Backup for Dedicated Private Cloud - GSCVeeam Backup for Cloud Director - GSCZerto - GSC
Timeline · 8 updates

Read the full incident report →

Notice August 27, 2026

WAN Connectivity Issues - YOW/Ottawa

Detected by Pingoru
Aug 27, 2026, 06:14 PM UTC
Resolved
Aug 28, 2026, 07:40 PM UTC
Duration
1d 1h
Affected: Internet Services - YOW
Timeline · 2 updates
  1. investigating Aug 27, 2026, 06:14 PM UTC

    Our teams are currently investigating a network issue impacting WAN connectivity in this region. If you have any questions or concerns, please contact our support team. The incident was first identified at approximately 2PM Eastern Time and cleared a few minutes later.

  2. resolved Aug 28, 2026, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 24, 2026

Veeam Cloud Connect - Partial Outage - YOW/Ottawa

Detected by Pingoru
Aug 24, 2026, 01:30 PM UTC
Resolved
Aug 24, 2026, 01:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Aug 24, 2026, 02:56 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

Read the full incident report →

Minor July 23, 2026

Veeam Backup for Microsoft 365 - SharePoint or OneDrive Backup fails with 'Cannot complete this action'

Detected by Pingoru
Jul 23, 2026, 07:43 PM UTC
Resolved
Jul 30, 2026, 06:42 PM UTC
Duration
6d 22h
Affected: Veeam Backup for Microsoft 365 - gsc3-m-portalVeeam Backup for Microsoft 365 - pub1-par-vboVeeam Backup for Microsoft 365 - office365Veeam Backup for Microsoft 365 - portal-m-gscVeeam Backup for Microsoft 365 - yow01-mVeeam Backup for Microsoft 365 - yow02-mVeeam Backup for Microsoft 365 - yow03-mVeeam Backup for Microsoft 365 - yow04-m
Timeline · 2 updates
  1. identified Jul 23, 2026, 07:43 PM UTC

    Opti9 has identified an issue affecting a subset of OneDrive and SharePoint backups, where not all items may be successfully protected due to an error returned by the Microsoft API. For affected items, Veeam may display the following warning: "Cannot complete this action. Please try again. Total count of failed items: X" Additional information is available in Veeam Knowledge Base article KB4793: https://www.veeam.com/kb4793 Opti9 is actively monitoring the situation and is awaiting further guidance from Microsoft and/or Veeam. This incident will be updated as additional information becomes available.

  2. resolved Jul 30, 2026, 06:42 PM UTC

    This issue has been resolved. If you are still experiencing issues please reach out to our Support team.

Read the full incident report →

Notice July 2, 2026

Veeam Cloud Connect - Service Outage - LAX/Los Angeles

Detected by Pingoru
Jul 02, 2026, 08:30 PM UTC
Resolved
Jul 02, 2026, 08:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Jul 03, 2026, 01:31 PM UTC

    Veeam Cloud Connect services in the LAX region were impacted by a service outage and were unavailable overnight. Early this morning our team was able to restore services. Incident Start Time: 4:30PM Eastern Time Resolved: 5:00AM Eastern Time Jobs should have resumed and completed after the services were recovered, but if you're experiencing job failures we kindly ask that you rerun the job. If you have any questions or concerns, please contact our support team.

Read the full incident report →

Major June 24, 2026

Network Firewall Issues - CHI/Chicago

Detected by Pingoru
Jun 24, 2026, 07:00 PM UTC
Resolved
Jun 24, 2026, 10:54 PM UTC
Duration
3h 53m
Affected: Zerto - CHIVeeam Cloud Connect Backup - pub1-chi-cgbVeeam Cloud Connect Replication - pub1-chi-cgrVeeam Backup for Cloud Director - CHI
Timeline · 3 updates
  1. investigating Jun 24, 2026, 07:00 PM UTC

    Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team. A subset of services are unavailable due to an issue with an Opti9 managed firewall cluster.

  2. monitoring Jun 24, 2026, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 10:54 PM UTC

    This incident has been resolved with no reoccurrence since the fix was implemented.

Read the full incident report →

Critical June 21, 2026

Veeam Cloud Connect - Service Outage - YYC01/Calgary

Detected by Pingoru
Jun 21, 2026, 06:52 PM UTC
Resolved
Jun 21, 2026, 10:08 PM UTC
Duration
3h 16m
Affected: Veeam Cloud Connect Backup - yyc01-bVeeam Cloud Connect Replication - yyc01-b
Timeline · 3 updates
  1. investigating Jun 21, 2026, 06:52 PM UTC

    Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. identified Jun 21, 2026, 09:39 PM UTC

    Out engineering team has identified the issue and is currently working on resolving the service outage.

  3. resolved Jun 21, 2026, 10:08 PM UTC

    A fix has been implemented and Veeam Cloud Connect services have been restored.

Read the full incident report →

Major June 15, 2026

Veeam Cloud Connect - Partial Outage - LAX/Los Angeles

Detected by Pingoru
Jun 15, 2026, 05:36 PM UTC
Resolved
Jun 16, 2026, 12:37 AM UTC
Duration
7h
Affected: Veeam Cloud Connect Backup - laxcc
Timeline · 3 updates
  1. identified Jun 15, 2026, 05:36 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. monitoring Jun 15, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 16, 2026, 12:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

YOW - WAN Connectivity Issues (Bell Canada)

Detected by Pingoru
Jun 10, 2026, 06:07 PM UTC
Resolved
Jun 11, 2026, 12:37 PM UTC
Duration
18h 29m
Affected: Compute - YOWNetwork Core - YOWCloud Director - YOWInternet Services - YOW
Timeline · 3 updates
  1. investigating Jun 10, 2026, 06:07 PM UTC

    We are investigating a potential peering issue between our upstream provider and Bell that may be impacting connectivity to Opti9 resources from clients originating from a Bell network. We have escalated this issue to our provider and are working with them toward resolution.

  2. monitoring Jun 10, 2026, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2026, 12:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 30, 2026

WAN Connectivity Issues - GSC/New York

Detected by Pingoru
May 30, 2026, 01:07 PM UTC
Resolved
Jun 05, 2026, 06:09 PM UTC
Duration
6d 5h
Affected: Cloud Director - GSCVeeam Service Provider Console - gsc2-acwCompute - GSCVeeam Service Provider Console - gsc3-acwNetwork Core - GSCVeeam Cloud Connect Backup - pub1-gsc2-cgbStorage - GSCVeeam Cloud Connect Replication - pub1-gsc2-cgrFacilities - Power/Cooling - GSCVeeam Backup for Microsoft 365 - gsc3-m-portalVeeam Backup for Microsoft 365 - portal-m-gscInternet Services - GSCVeeam Cloud Connect Backup - pub1-gsc3-cgbVirtuozzo - GSCVeeam Cloud Connect Backup - pub2-gsc3-cgbVeeam Cloud Connect Replication - pub1-gsc3-cgrVeeam Backup for Dedicated Private Cloud - GSCVeeam Backup for Cloud Director - GSCZerto - GSC
Timeline · 11 updates

Read the full incident report →

Notice May 22, 2026

Virtual Private Cloud - Partial Outage - YYC/Calgary

Detected by Pingoru
May 22, 2026, 02:21 PM UTC
Resolved
May 22, 2026, 06:41 PM UTC
Duration
4h 19m
Affected: Cloud Director - YYC
Timeline · 2 updates
  1. monitoring May 22, 2026, 02:21 PM UTC

    Our teams identified a storage issue impacting a subset of virtual machines at approximately 8:40AM Eastern Time and resolved the issue at 9:40AM Eastern Time. The virtual machines running on the impacted storage may require a reboot.

  2. resolved May 22, 2026, 06:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026

Veeam Cloud Connect - Job Failures (CHI/Chicago)

Detected by Pingoru
Apr 16, 2026, 12:40 PM UTC
Resolved
Apr 21, 2026, 07:13 PM UTC
Duration
5d 6h
Affected: Veeam Cloud Connect Replication - pub1-chi-cgr
Timeline · 3 updates
  1. identified Apr 16, 2026, 12:40 PM UTC

    We are currently experiencing intermittent replication job failures with Veeam Backup and Replication jobs targeting this region. Our team is investigating the issue and are working toward resolution as soon as possible.

  2. monitoring Apr 17, 2026, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 21, 2026, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 11, 2026

Network Connectivity Issues - CHI/Chicago

Detected by Pingoru
Apr 11, 2026, 06:51 PM UTC
Resolved
Apr 12, 2026, 04:19 PM UTC
Duration
21h 28m
Affected: Zerto - CHIVeeam Cloud Connect Backup - pub1-chi-cgbVeeam Cloud Connect Replication - pub1-chi-cgrVeeam Service Provider Console - chi-veeam-acwVeeam Backup for Cloud Director - CHI
Timeline · 3 updates
  1. monitoring Apr 11, 2026, 06:51 PM UTC

    Network connectivity issues have been reported in this region. Our teams are investigating.

  2. monitoring Apr 11, 2026, 07:13 PM UTC

    A subset of services in our CHI region became inaccessible due to a problem with a redundant pair of firewalls. Opti9 engineers responded to the incident and services have been restored.

  3. resolved Apr 12, 2026, 04:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Veeam Cloud Connect - Intermittent Failures - Calgary/YYC

Detected by Pingoru
Apr 07, 2026, 12:44 PM UTC
Resolved
Apr 11, 2026, 07:12 PM UTC
Duration
4d 6h
Affected: Veeam Cloud Connect Backup - hostedbizz-west2Veeam Cloud Connect Replication - hostedbizz-west2
Timeline · 3 updates
  1. identified Apr 07, 2026, 12:44 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible.

  2. monitoring Apr 08, 2026, 12:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 11, 2026, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →