Opti9 incident

Veeam Cloud Connect - Partial Outage - GSC3/New York

Major Resolved View vendor source →

Opti9 experienced a major incident on September 2, 2026 affecting Veeam Cloud Connect Backup - pub1-gsc3-cgb and Veeam Cloud Connect Backup - pub2-gsc3-cgb and 1 more component, lasting 21h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 05:01 PM UTC
Resolved
Sep 03, 2026, 02:06 PM UTC
Duration
21h 5m
Detected by Pingoru
Sep 02, 2026, 05:01 PM UTC

Affected components

Veeam Cloud Connect Backup - pub1-gsc3-cgbVeeam Cloud Connect Backup - pub2-gsc3-cgbVeeam Cloud Connect Replication - pub1-gsc3-cgr

Update timeline

  1. identified Sep 02, 2026, 05:01 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. resolved Sep 03, 2026, 02:06 PM UTC

    Our engineering team identified that this issue impacting Veeam Cloud Connect was related to the ongoing network issue in this region. Our teams restarted gateways during the day yesterday which resolved the replication issues. If you are still observing issues with replication jobs, please reach out to our support team for assistance.