Opti9 incident

Network Connectivity Issues - CHI/Chicago

Notice Resolved View vendor source →

Opti9 experienced a notice incident on April 11, 2026 affecting Zerto - CHI and Veeam Cloud Connect Backup - pub1-chi-cgb and 1 more component, lasting 21h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 06:51 PM UTC
Resolved
Apr 12, 2026, 04:19 PM UTC
Duration
21h 28m
Detected by Pingoru
Apr 11, 2026, 06:51 PM UTC

Affected components

Zerto - CHIVeeam Cloud Connect Backup - pub1-chi-cgbVeeam Cloud Connect Replication - pub1-chi-cgrVeeam Service Provider Console - chi-veeam-acwVeeam Backup for Cloud Director - CHI

Update timeline

  1. monitoring Apr 11, 2026, 06:51 PM UTC

    Network connectivity issues have been reported in this region. Our teams are investigating.

  2. monitoring Apr 11, 2026, 07:13 PM UTC

    A subset of services in our CHI region became inaccessible due to a problem with a redundant pair of firewalls. Opti9 engineers responded to the incident and services have been restored.

  3. resolved Apr 12, 2026, 04:19 PM UTC

    This incident has been resolved.