Opti9 experienced a major incident on September 2, 2026 affecting Veeam Service Provider Console - veeam-lax-acw and Compute - LAX and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:02 PM UTC
Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.
- identified Sep 02, 2026, 11:10 PM UTC
We are continuing to work closely with our upstream service providers to resolve the network issue currently impacting service availability across the LAX/Southwest region. To help reduce the impact to customers while the carriers address their fiber cuts, we have activated an alternate carrier circuit and rerouted traffic through alternate network paths. Opti9 systems have successfully transitioned to the alternate route, and we are seeing a significant improvement in network latency and packet loss. We remain in communication with all impacted providers and are working to obtain timely updates and restore normal service as quickly as possible. We understand that service disruptions can affect your business operations, and we sincerely appreciate your patience as our teams continue working toward full resolution. We will share another update as soon as additional information is available or service has been fully restored.
- monitoring Sep 03, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 09:00 PM UTC
This incident has been resolved.