Opti9 experienced a major incident on June 24, 2026 affecting Zerto - CHI and Veeam Cloud Connect Backup - pub1-chi-cgb and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Zerto - CHIVeeam Cloud Connect Backup - pub1-chi-cgbVeeam Cloud Connect Replication - pub1-chi-cgrVeeam Backup for Cloud Director - CHI
Update timeline
- investigating Jun 24, 2026, 07:00 PM UTC
Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team. A subset of services are unavailable due to an issue with an Opti9 managed firewall cluster.
- monitoring Jun 24, 2026, 07:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 10:54 PM UTC
This incident has been resolved with no reoccurrence since the fix was implemented.