Opti9 experienced a major incident on September 10, 2026 affecting Network Core - YOW and Cloud Director - YOW and 1 more component, lasting 7d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Network Core - YOWCloud Director - YOWInternet Services - YOW
Update timeline
- investigating Sep 10, 2026, 06:36 PM UTC
Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.
- monitoring Sep 10, 2026, 07:15 PM UTC
Our team has identified the cause of the incident and have implemented mitigation. At this time, all services are restored. Our monitoring indicates that a subset of services were impacted between 2:10PM ET and 2:35PM ET.
- resolved Sep 18, 2026, 01:20 PM UTC
This incident has been resolved.