OpenGov Outage History

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OpenGov had 62 outages in the last 2 years totaling 881h 58m of downtime — averaging 2.5 incidents per month.

There were 62 OpenGov outages since June 26, 2025 totaling 881h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.opengovstatus.com

Major June 15, 2026

EAM Scheduled Processes Not Executing

Detected by Pingoru
Jun 15, 2026, 02:20 PM UTC
Resolved
Jun 16, 2026, 02:35 PM UTC
Duration
1d
Affected: Asset Management (formerly Cartegraph)
Timeline · 5 updates
  1. investigating Jun 15, 2026, 02:20 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 15, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 15, 2026, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 16, 2026, 03:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 16, 2026, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026

Product Access - Server Error

Detected by Pingoru
Jun 11, 2026, 08:09 PM UTC
Resolved
Jun 11, 2026, 08:28 PM UTC
Duration
19m
Affected: Budgeting & PerformanceReporting & TransparencyIntegration ServicesFinancialsOpenGov PlatformProcurementTax & Revenue (formerly iGovServices)Permitting & LicensingAsset Management (formerly Cartegraph)Open DataCommunity Feedback (formerly Open Town Hall)Utility Billing
Timeline · 2 updates
  1. investigating Jun 11, 2026, 08:09 PM UTC

    We have internally escalated the inability to log into the OpenGov products. Our Engineering teams are actively investigating this.

  2. resolved Jun 11, 2026, 08:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 8, 2026

Service Down - GAB

Detected by Pingoru
Jun 08, 2026, 11:03 AM UTC
Resolved
Jun 08, 2026, 12:48 PM UTC
Duration
1h 45m
Affected: #311Government App BuilderGrants Management
Timeline · 4 updates
  1. investigating Jun 08, 2026, 11:03 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 08, 2026, 12:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jun 08, 2026, 12:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jun 08, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 1, 2026

Financials Navigation Modules Missing for All Users; Error on Page Navigation

Detected by Pingoru
Jun 01, 2026, 01:42 PM UTC
Resolved
Jun 01, 2026, 02:37 PM UTC
Duration
55m
Affected: Financials
Timeline · 2 updates
  1. investigating Jun 01, 2026, 01:42 PM UTC

    OpenGov Engineering is currently investigating customers reporting their inability to see any Financials modules in the navigation bar. Upon navigating to any page within the application, a persistent red error banner is seen, reading "We are sorry, but there was an error processing your request".

  2. resolved Jun 01, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 26, 2026

Financial Management | 502 Bad Gateway Error

Detected by Pingoru
May 26, 2026, 01:26 PM UTC
Resolved
May 26, 2026, 02:04 PM UTC
Duration
38m
Affected: Financials
Timeline · 4 updates
  1. investigating May 26, 2026, 01:26 PM UTC

    We are currently investigating this issue.

  2. investigating May 26, 2026, 01:27 PM UTC

    We are continuing to investigate this issue.

  3. identified May 26, 2026, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 26, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026

Tax & Revenue | Online Portal Property Tax Search Error

Detected by Pingoru
May 21, 2026, 02:26 PM UTC
Resolved
May 28, 2026, 11:25 AM UTC
Duration
6d 20h
Affected: Tax & Revenue (formerly iGovServices)
Timeline · 3 updates
  1. investigating May 21, 2026, 02:26 PM UTC

    We are currently investigating this issue.

  2. monitoring May 22, 2026, 05:49 AM UTC

    It will be released today on 22nd May (IST )

  3. resolved May 28, 2026, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2026

Tax & Revenue | Payment Portal Partial Payments Error

Detected by Pingoru
May 20, 2026, 05:39 PM UTC
Resolved
May 22, 2026, 06:59 PM UTC
Duration
2d 1h
Affected: Tax & Revenue (formerly iGovServices)
Timeline · 3 updates
  1. investigating May 20, 2026, 05:39 PM UTC

    Some users receive an error when attempting to submit full payments through the Online Payment Portal. Our team is actively investigating and working toward a resolution. In the meantime, you can unblock your constituents by following these steps: 1. Select Settings from the top navigation menu 2. Select Organization Profile 3. Under the Customer Payment Portal section, toggle "Allow Customer Partial Payments" to On

  2. identified May 21, 2026, 01:53 PM UTC

    Our team has identified the cause of the behavior impacting the Online Payment Portal and testing changes that are planned to be released this evening with our regular release.

  3. resolved May 22, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Permitting & Licensing: Site Latency

Detected by Pingoru
May 20, 2026, 04:11 PM UTC
Resolved
May 20, 2026, 05:09 PM UTC
Duration
57m
Affected: Permitting & Licensing
Timeline · 3 updates
  1. investigating May 20, 2026, 04:11 PM UTC

    We are currently experience site latency that may result in slower loading time and reports not appearing.

  2. monitoring May 20, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2026, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Tax & Revenue | Interest Calculating Incorrectly

Detected by Pingoru
May 06, 2026, 03:42 PM UTC
Resolved
May 13, 2026, 12:46 PM UTC
Duration
6d 21h
Affected: Tax & Revenue (formerly iGovServices)
Timeline · 4 updates
  1. investigating May 05, 2026, 06:19 PM UTC

    We are currently investigating this issue.

  2. identified May 06, 2026, 03:42 PM UTC

    A hotfix is currently being worked on to resolve the Penalties & Interest calculation. We are also running a data remediation to revert the most recent Penalties & Interest run. Once complete, we will notify you to re-run your Penalties & Interest process, which should correct any affected charges. Further updates to follow.

  3. identified May 07, 2026, 01:42 PM UTC

    A release is planned for Thursday, May 7th, 2026 at 9:00 PM-11:00 PM PST that includes code changes to address the Penalties & Interest calculations. Following the release data remediation will be completed to revert the most recent Penalties & Interest run. Once complete, we will notify you to re-run your Penalties & Interest process, which should correct any affected charges.

  4. resolved May 13, 2026, 12:46 PM UTC

    This incident has been resolved. Data remediation will be completed to revert the most recent Penalties & Interest run. Re-running the Penalties & Interest process, should correct any affected charges.

Read the full incident report →

Minor May 4, 2026

Automation Email Service Degradation - Emails Not Being Sent

Detected by Pingoru
May 04, 2026, 04:42 PM UTC
Resolved
May 04, 2026, 06:52 PM UTC
Duration
2h 9m
Affected: Asset Management (formerly Cartegraph)
Timeline · 4 updates
  1. investigating May 04, 2026, 04:42 PM UTC

    We are currently investigating this issue.

  2. identified May 04, 2026, 05:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 04, 2026, 06:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 04, 2026, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026

Budgeting & Performance l NextGen Account Summary Reports CSV exports download with incorrect encoding

Detected by Pingoru
Apr 24, 2026, 09:09 PM UTC
Resolved
Apr 24, 2026, 09:16 PM UTC
Duration
7m
Affected: Budgeting & Performance
Timeline · 1 update
  1. investigating Apr 24, 2026, 09:09 PM UTC

    CSV exports from NextGen Account Summary Reports are downloading with incorrect encoding, causing special characters to appear in the output. We are investigating this issue.

Read the full incident report →

Major April 24, 2026

Intermittent Site Slowness/ Intermittent Outages

Detected by Pingoru
Apr 24, 2026, 01:44 PM UTC
Resolved
Apr 24, 2026, 11:12 PM UTC
Duration
9h 28m
Affected: Permitting & Licensing
Timeline · 5 updates
  1. investigating Apr 24, 2026, 01:44 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2026, 04:46 PM UTC

    We’ve identified that the site slowness is related to the Microsoft Azure outage. Our team is actively working with Microsoft to minimize impact while services are being restored. We’ll continue to share updates as we have them.

  3. identified Apr 24, 2026, 05:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 24, 2026, 06:36 PM UTC

    Azure services are continuing to recover, and overall site performance has improved significantly. Some users may still experience intermittent slowness as remaining servers come back online. We are actively monitoring the situation and will provide updates until full service restoration is confirmed.

  5. resolved Apr 24, 2026, 11:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 21, 2026

Procurement & Contract Management | Vendor Response Export Not Being Delivered

Detected by Pingoru
Apr 21, 2026, 08:40 PM UTC
Resolved
Apr 24, 2026, 08:18 PM UTC
Duration
2d 23h
Affected: Procurement
Timeline · 4 updates
  1. investigating Apr 21, 2026, 08:40 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 21, 2026, 08:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 22, 2026, 03:20 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 24, 2026, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Permitting & Licensing Search Latency

Detected by Pingoru
Apr 21, 2026, 05:24 PM UTC
Resolved
Apr 21, 2026, 08:47 PM UTC
Duration
3h 23m
Affected: Permitting & Licensing
Timeline · 3 updates
  1. investigating Apr 21, 2026, 05:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 21, 2026, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 21, 2026, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

Performance Degradation - Including "Pay Now" button not available.

Detected by Pingoru
Apr 15, 2026, 01:05 PM UTC
Resolved
Apr 15, 2026, 10:22 PM UTC
Duration
9h 16m
Affected: Permitting & Licensing
Timeline · 4 updates
  1. investigating Apr 15, 2026, 01:05 PM UTC

    We are currently investigating system performance situation that may be impacting multiple areas of the platform. Users may experience issues such as: Site-wide slowness Slow search performance Inspection types not loading Inspection maps not loading "Pay Now" button appearing greyed out Please note that this is not a complete list, and other functionality may also be affected. We are actively working to identify and resolve the issue.

  2. investigating Apr 15, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 15, 2026, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Enterprise Asset Management is Experiencing Login Issues

Detected by Pingoru
Apr 13, 2026, 07:27 PM UTC
Resolved
Apr 13, 2026, 08:45 PM UTC
Duration
1h 18m
Affected: Asset Management (formerly Cartegraph)
Timeline · 3 updates
  1. investigating Apr 13, 2026, 07:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 13, 2026, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 08:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2026

4/7/26: Permitting & Licensing Search Latency

Detected by Pingoru
Apr 07, 2026, 06:33 PM UTC
Resolved
Apr 07, 2026, 09:30 PM UTC
Duration
2h 56m
Affected: Permitting & Licensing
Timeline · 3 updates
  1. investigating Apr 07, 2026, 06:33 PM UTC

    Starting at approximately 11:18am Pacific Time on 4/7/26, global search is experiencing latency in Permitting & Licensing. Load times for global search results will be slower than normal.

  2. monitoring Apr 07, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2026

Permitting & Licensing | Pages Not Loading

Detected by Pingoru
Apr 06, 2026, 06:36 PM UTC
Resolved
Apr 06, 2026, 08:04 PM UTC
Duration
1h 28m
Affected: Permitting & Licensing
Timeline · 4 updates
  1. investigating Apr 06, 2026, 06:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 06, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring. During this time, you may experience slow load times.

  3. identified Apr 06, 2026, 07:27 PM UTC

    The situation has been identified, and a permanent fix is currently in progress. In the meantime, you may experience intermittent page load failures or slower performance.

  4. resolved Apr 06, 2026, 08:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

CSS Error

Detected by Pingoru
Mar 31, 2026, 06:51 PM UTC
Resolved
Apr 06, 2026, 06:35 PM UTC
Duration
5d 23h
Affected: Permitting & Licensing
Timeline · 5 updates
  1. investigating Mar 31, 2026, 06:51 PM UTC

    We are currently investigating CSS-related errors for some users. This may result in pages displaying incorrectly, missing styling, inconsistent formatting, and buttons not populating or appearing as expected.

  2. investigating Apr 02, 2026, 01:05 PM UTC

    This behavior may still intermittently occur but is cache-related. Hard-refreshing the page and/or clearing browser cache should fix the behavior on previously affected records.

  3. investigating Apr 02, 2026, 01:06 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 02, 2026, 01:06 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Apr 06, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2026

EAM GIS Sync Failures

Detected by Pingoru
Mar 31, 2026, 03:17 PM UTC
Resolved
Apr 01, 2026, 02:42 PM UTC
Duration
23h 25m
Affected: Asset Management (formerly Cartegraph)
Timeline · 4 updates
  1. investigating Mar 31, 2026, 03:17 PM UTC

    We are currently investigating GIS sync failures impacting all customers.

  2. identified Mar 31, 2026, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 11:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2026, 02:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2026

AI Scope of Work fails to generate

Detected by Pingoru
Mar 26, 2026, 07:32 PM UTC
Resolved
Mar 27, 2026, 04:29 PM UTC
Duration
20h 57m
Affected: Procurement
Timeline · 3 updates
  1. investigating Mar 26, 2026, 07:32 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 07:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 27, 2026, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 25, 2026

Vendor email notifications fail to deliver

Detected by Pingoru
Mar 25, 2026, 09:53 PM UTC
Resolved
Mar 27, 2026, 04:29 PM UTC
Duration
1d 18h
Affected: Procurement
Timeline · 3 updates
  1. investigating Mar 25, 2026, 09:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 27, 2026, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 27, 2026, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Workflow Steps Intermittently Not Activating

Detected by Pingoru
Mar 25, 2026, 03:38 PM UTC
Resolved
Mar 27, 2026, 03:03 PM UTC
Duration
1d 23h
Affected: Permitting & Licensing
Timeline · 4 updates
  1. investigating Mar 25, 2026, 03:38 PM UTC

    We are currently investigating an intermittent situation affecting workflow progression. As a temporary solution, an administrator can manually activate the affected step. Alternatively, you may recomplete the previous step or contact support to have the workflow resequenced. We will provide updates as more information becomes available.

  2. identified Mar 25, 2026, 07:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2026, 02:36 PM UTC

    A fix has been implemented and we are actively monitoring the situation. We are also working to ensure all affected records are properly resequenced.

  4. resolved Mar 27, 2026, 03:03 PM UTC

    The situation has been fully resolved. All sites have been reviewed, and workflows are now progressing as expected. Thank you for your patience.

Read the full incident report →

Minor March 24, 2026

Workflow Steps Not Activating Upon Completion

Detected by Pingoru
Mar 24, 2026, 12:57 PM UTC
Resolved
Mar 24, 2026, 02:53 PM UTC
Duration
1h 56m
Affected: Permitting & Licensing
Timeline · 3 updates
  1. investigating Mar 24, 2026, 12:57 PM UTC

    We are currently investigating.

  2. monitoring Mar 24, 2026, 01:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →