OpenGov incident
Permitting & Licensing: Some users unable to access employee site or public portal
Ongoing since 12:21 PM UTC, affecting Permitting & Licensing.
We are investigating reports that some users cannot access their community's Permitting & Licensing employee site or public portal. When these users go to their community's site, they see a message saying an OpenGov portal does not exist for their community, even though the community's site is active. This affects users in multiple communities. Our engineering team is actively investigating.
Affected components
Update timeline
- investigating Oct 27, 2026, 12:21 PM UTC
We are investigating reports that some users cannot access their community's Permitting & Licensing employee site or public portal. When these users go to their community's site, they see a message saying an OpenGov portal does not exist for their community, even though the community's site is active. This affects users in multiple communities. Our engineering team is actively investigating.
Your product runs on more than OpenGov
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services