OpenGov incident

Procurement & Contract Management l Certificate of Insurance Autofill Not Extracting Coverage Details

Minor Ongoing View vendor source →

OpenGov is currently experiencing a minor incident affecting Procurement, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 02:03 PM UTC
Resolved
Ongoing
Duration
● 3h 28m
Detected by Pingoru
Oct 20, 2026, 02:03 PM UTC

Affected components

Procurement

Update timeline

  1. investigating Oct 20, 2026, 02:03 PM UTC

    We’re aware of an issue where the Autofill option (powered by OG Assist) can’t pull coverage details from uploaded Certificates of Insurance. The documents still upload and show in the preview as expected. Our team is investigating. Until this is resolved, you can enter coverage details by hand.